At what point do I give negative feedback? (package not arrived)

My question is at what point would you give negative feedback? My package has not arrived after 17days, I have FE'd and my order is finalized. The vendor is PurpleChemists on Evo fyi.

Here is my situation, the vendor has 100% positive reviews and I do not want to tarnish this unnecessarily. My package was ordered on the 10th and shipped on the 13th, despite the vendor offering next day delivery (UK to UK). The vendor acknowledged this on their profile and apologized, this is not a problem. Up until now my package has not arrived and the order has finalized, I have tried contacting them via PM and the forums 4 times on separate occasions up until today. They have not replied and have made no effort to resolve my situation.

However they have received positive feedback in the last few days and I feel like my situation is an isolated case, it is mainly the lack of communication which makes me want to cut my losses and leave negative feedback. I fully understand I should not have FE'd even with 100% good feedback and losing the money was a risk I signed up for when using the DNM. If a vendor could weigh in with how they would like a buyer to handle this situation that would be great.

Thanks


Comments


[12 Points] None:

As long as he continues to ignore your communication efforts, he doesn't deserve the benefit of the doubt.

Leave him a negative review.


[5 Points] youtakesally:

What do they need to do to deserve negative feedback, start world war III?


[3 Points] C4000c:

tell him you need tracking/ to discuss a reship or refund or that your going to neg him. not sure what his policy is on reship/refund


[1 Points] OAS33:

I have a similar situation going on with DrRx. I ordered on 1/13 and still haven't received anything. He sent me tracking and the only thing that comes up on the tracking site is that they arrived in Jacksonville on the 25th. Then there is a note that the package is on the way to its destination.