[CommunityDiscussion] Completing for partially fulfilled orders?

So I placed an order for 2 grams of my favourite powder *just put the item in the basket and changed the quantity to 2) on Blackbank. It was with a vendor I've used a few times before - not enough to build a super-solid relationship, but there's a bit of order history built up, I condider him to be pretty reliable as he's always come up with the goods, next day.

Anyway, the day after ordering it became clear I wasn't going to be able to visit my drop for at least 24 hours. Obviously this isn't the vendor's fault, and I didn't want to keep him waiting for his coin, so I finalised the order anyway.

When it arrived the next day, it was only 1g. He probably just processed the order and missed the "2" in the quantity column. Easily done; I've done it myself. I let the vendor know by private message and the response was basically, fuck you, I don't believe you. He said "a lot of people try this", lol. That is fine; I went ahead and finalised before getting the product in my hand, just trying to do the right thing, and ended up 50 pounds down, no big deal.

But it got me thinking: finalising early was a fairly unique situation, I wouldn't normally need to do that. So what if you ordered 2 of something and received only 1, what would you do? Would you finalise, so that the vendor got his coin, and message him asking for the rest, in the hope that he believed you? Or would you hold off on finalising for the whole order, so that the vendor got nothing for the time being, on the basis that it hadn't all been received?

Option 1 seems to be the nicest thing to do from the vendor's perspective, and keeps the relationship between buyer and seller cordial, but it disincentivises him from sorting the issue out.

I appreciate that there's always the option of disputing the order with the market, but the market admin isn't going to know how many items were included, so I'm not sure there's much point in doing so.

Given that I'm sure this was a genuine mistake on the part of the vendor in question, maybe the solution is to order only one item per order, to avoid any chance of them missing the number in the quantity box.

Thoughts?


Comments


[1 Points] Spoogly:

It depends on the vendor. If you've got a bit of history, or they're pretty decently sized, probably go for it. Finalize, message saying you received the wrong quantity, and didn't want to fuck him for it, it's an easy mistake, but keep an eye out next ship just to be sure.

If it's a newcomer, I say hold off, message and make sure it's not a scam or a sourcing problem. If it's a sourcing problem, I'd expect at least a partial refund, or a reship that makes up for the loss on your part, because even a new vendor should know to not advertise more than they can get, and if they don't know that, they need to learn it quick.

In general, never demand a reship, without talking to the vendor first, IMO.

Edited to add: I would also say it's not that rude to put in the quantity in your shipping info as a note at the bottom, if you're ordering more than one of something.


[1 Points] rappercake:

"so I finalised the order anyway."

theres your problem, don't finalize shit until the deal is FINAL


[1 Points] Theeconomist1:

I've irdees multiple of items many times. Sometimes I mention this in my message to vendor sometimes I don't. Bottom line - get another vendor. If you have order history and vendor automatically replies with you trying to scam him, I'd move on to another vendor. Finalizing or not, vendor would prob reply in the same manner. And he'd prob win the dispute anyway I assume (could be wrong on this and am in no way discouraging from disputing)

A vendor that makes a mistake like that could easily make a mistake on the count or amount of a single quantity order. Mistakes happen. The reply from the vendor is the disturbing part - not really the mistake bc it does happen.