Whatever you do, do not purchase Bitcoins from cex.io

I was wanting to purchase something for a friend. He was paying for it but needed me to do it as he wasn't comfortable using a DNM. I was looking around for a new exchange and a website recommended cex.io. So I decide to try it. One of the biggest mistakes of my life. I went to buy the Bitcoins and on top of having a high conversion they charge $4.50 USD commission. So I go through that. Then I go to withdrawal the Bitcoins and it says account must be older than 48 hours or verified. So I verify it, spending 20 minutes uploading photos of my licence. Then within seconds it says "Verification denied. Try again in 30 days". So it wasn't even checked by a person. So then I try to sell it back to USD and withdrawal that. The sell price is heaps lower than the buy price. Plus they once again charge a commission of $4 USD upon withdrawal. So basically it went from $140 AUD to $110. So I check my account and the money hasn't been received. I knew I wouldn't have much luck but figured there would be no harm in writing a support ticket. It said the ticket had been sent but when I go to view tickets it says that I have no tickets. So now I've lost $140 of my friends money. I know I'll get the $110 back eventually but he needed the stuff by Thursday. To those who stuck around, please don't buy from them. They're horrible.

EDIT: Not sure why somebody downvoted me for this. I'm not as much bagging the company as I am trying to stop people from making the same mistake as I did. I know it's just as much my fault for not doing enough research. I've spent over $500 on DNMs but I was looking for somewhere new. Coinbase wasn't allowing me to buy Bitcoins.


Comments


[8 Points] None:

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[2 Points] contravariant_:

Nothing bad about your post, you shouldn't have been downvoted. People here are merciless and always blame the customer for doing too little research and falling into a scam, rather than the business that created the scam in the first place. If there's a microscopic line in the contract that says "I give up all my money", they'll say you're stupid for not buying a microscope. If there's a single post on a long-since-deleted forum only accessible from archive.org that says a market is a scam, you bet they'll chide you for not reading it. Until the same thing happens to them...

Just because you're outside the law, doesn't mean you're outside ethics and honesty. If you're scamming people, you deserve to be pointed out, and people should be warned about the scam. There's a strange sort of culture here that anyone who gets bitcoins sent to their wallet, even through lies and scams and exploitation, deserves them - because they were clever to make the scam and the victims were stupid to fall for it. I think that's a horrible way of thinking. One should say: we're normal people who buy drugs, not robbers and murderers - just because what we're doing is illegal doesn't mean we should abandon morality and refrain from condemning cheaters.


[2 Points] HolySavage:

I never really had a problem with cex.io. I just moved away from them because their fees are fucking high as shit.


[1 Points] dobby420:

Use localbitcoins!


[1 Points] BrazzerBo:

I also had bad experience with them. But what Morvu said, should've read the conditions of use.