Tuesday Oct 6th: We are getting hit hard with a ton of messages, some of you sending up to 20 messages back to back. This will not help us resolve this issue with your orders.
We will start issuing refunds for those who are not able to wait for their re-ship.
Re-ships will go out WEDNESDAY Oct 7th
Please act accordingly in one of the two situations if you want a refund immediately and you DO NOT want a re-ship.
Situation 1: Your order hasn't finalized/is in claims.
Please put your item in claims and request a 100% refund.
Please indicate the follow detail:
DATE YOUR ORDER WENT OUT
We are ONLY refunding packs that haven't moved from acceptance.
Situation 2: Your order HAS finalized.
Please send us a message with the following information:
TITLE OF MESSAGE: REFUND ORDER IN ACCEPTANCE
PLEASE INCLUDE THE FOLLOWING INFORMATION IN YOUR MESSAGE:
1) Date your order was SHIPPED
2) Size of order: Example, 500 busses + 1500 hulks
3) Wallet information
This will help us refund you ASAP
Thank you for your patience, refunds will be done today and tomorrow.
Please do not send us more than one message, it will make the process slower.
Courtesy of the /r/thebarbarians community