I placed an order several weeks ago with a domestic vendor I have dealt with successfully in the past. Unfortunately for whatever reason this vendor has not been responding to messages, and still to this date has not marked the item as posted.
This is where things get frustrating. After 10 days with no contact from the vendor (a fair and reasonable amount of time in my opinion), I opened a dispute through the orders page on Agora. I have only had to do this once before, on the original Silk Road. In that circumstance the resolution was speedy and my BTC were back in my account within 48 hours. On Agora, I am still waiting for ANY progress whatsoever weeks after opening the dispute. Multiple messages to Agora through the site have not given any results.
I understand that order resolution is a tricky process, but in this case it is absolutely clear cut. There is no reason for this delay other than the fact that nobody on Agora's end is actively monitoring and resolving disputes.
Fortunately for me the amount of BTC stuck in limbo is relatively small, but I won't be ordering from Agora ever again. A functional dispute resolution system is the backbone of a successful market. It is the only shred of protection that buyers have from shady vendors and scammers. Personally I would never feel safe placing an order larger than a couple hundred dollars on Agora given the way this dispute has been handled.
I just thought I'd share my experiences in case anyone else was considering placing a large order on Agora. Tread with the utmost care, because there is a good chance that if things go bad your BTC won't be coming back to you, at least in any timely fashion.
how many times have you contacted, and what did you say?
did you give them the order number?