I've used Nucleus for around 5 orders before this week without issue. I deposited coin in my account Wednesday night and it never showed up. I checked the blockchain and the 2 bitcoins had definitely moved through the tumbler. After 24 hours I put in a support inquiry into the missing coins (and assuming the worst from reading threads here). I got a reply back on Friday that my deposit was missed because they were upgrading servers and they would manually credit my account. They credited my account later that day and I was able to use my coins today.
I just wanted to provide a little hope to those with a missing deposit. It was definitely a great start to the weekend to have my 2 coins back. :)
I can't withdraw ~$1000 when my vendor feedback has over 100 5 star ratings, I've been with the market since its inception, and the only feedback I have received that is not perfect, is one 3 star months ago because of a shipping delay.