Alphabay refuses to answer a support ticket

Hi i wanted to share this so it doesn't happen to you.

Today i send some coins through the helix tumbler and selected "random transaction number"

The amount was not high and it was splitted in little parts. Each part was under 0.01BTC the minimum deposit level of alphabay but the whole transaction was over 0.01BTC. I had enough confirmations to see that the transaction was a sucess but the deposit never showed up on my alphabay account.

I contacted the support and provided everything they require to not refuse the ticket including:

I also provided the helix ID so they could see the amount was over 0.01BTC and stated that i splitted the amount (for better security).

After about 3 hours they close the ticket without any information on the case. No Answer. They do nothing to help.

I have 2FA and all other security options enabled so there is no way i sent the bitcoins to a false/phished adress. Also higher deposits worked already on other transactions.

Why the fuck do they recommend helix on their own site and do not consinder that one payment can be split up to several and still be over 0.01BTC?

EDIT: Okay solved. BTC received.


Comments


[10 Points] alphabaysupport:

Did you really make a post like that for 0.02 BTC (that's 8 dollars)?

Just PM me your username, we'll give you your 0.02, but you probably need to review your priorities in life if 0.02 BTC makes you write such posts.


[9 Points] None:

[removed]


[4 Points] sullyrb:

seriously, who uses alphabay? its run by some teenage shit heads that needs to rip off everyone to make money. its a scam site.


[4 Points] alphasteal:

I just lost 1.1 BTC on Alphabay. Support said I must have been phished and closed the ticket. I opened another one and they did respond and seem to be looking into it, but I did want to mention it here. I had the coins in my account, then tried to login again a couple of days later and couldn't get in. Reset my password and was able to login, but have new BTC address on my account and ZERO coins. Hopefully support will find my coins and everything will be cool, but it does sound a lot like a market getting ready to disappear if it's happening a lot.


[4 Points] None:

Learn to read the instructions


[3 Points] None:

[deleted]


[2 Points] noonehear:

Was the BTC recieved from support (aka given to you by /u/alphabaysupport ) or was it recieved from Helix into your AB account like it should have been?


[2 Points] footlockervip:

easy solution send a single transaction...

And I am sure $8 is not at the top of their list.

Honestly i don ttrust alpha bay at all. I'll go through any lengths, be it direct deal, nucleus, buying from a crackhead adn sucking his 60 year old back dick, before i use alpha bay again.

Shit site, shit admins. Its scam city. Yes there are real vendors. And yes they love scammers. Yes they will EVENTUALLY shut a scammer down but not after theyve made mad money off the commissions then off the final freeze they make on the scammers wallet.


[1 Points] Stoned3y3Codon3:

U prolly need to talk to helix admins


[1 Points] None:

Lol i tumble 5 dollars