I made an order with a reputable vendor on Nucleus 3 weeks ago to ship to NZ & FE'd. Last week I asked about tracking and whether I could have the tracking numbers since the drop was compromised and he said that he would check it for me. He hasn't replied since then. It's been 7 days since we last talked but he has been online a number of times since then. I've sent him a message on Nucleus, AlphaBay and Agora just in case he couldn't access his Nucleus account for whatever reason, he has been active on all of those markets but still hasn't got back to me.
I don't want to name & shame just yet because he may be having technical difficulties, but it has been 3 weeks since ordering and even to New Zealand that is a decent amount of time for something to show up and at least keep in contact. It's either that or customs has the package and he is just worried about his reputation.
What should I do? Keep messaging him or should I lay a complaint?
Name the vendor