I deposited nearly $400 on Alphabay over a week ago, but the coins never showed up in my account. I opened a support ticket a little more than a day later and provided all of the details of the transaction. I was told by BigMuscles that my transaction was found in the system and being escalated, and to wait for a response that would take 1 to 2 days. Four days passed and my deposit never made it to my account, and the ticket was closed. Okay, maybe it's oversight I thought. I opened another ticket with the entire content of the previous ticket and the response from BigMuscles saying my transaction was found. The second ticket was closed in less than 30 minutes by another mod who responded saying if the ticket was open, be patient. If the ticket was closed, the admins made their decision... the ticket is closed and I received no explanation. That sucks, it really does.
I read other posts about people losing deposits on Alphabay, but never gave them much consideration. I never had a problem with Alphbay and thought they were pretty awesome.But after losing nearly $400 when BTC was at €850/$750 in mid-June, I wished I had listened to the naysayers, but it's hard to trust anonymous online posters who are angry, ranting, and have an axe to grind.
I'm not naive, but I let myself believe it couldn't happen to me.
Some tickets might get closed by mistake, we're getting an extremely high volume. Sorry if this is what happened, please open a new one and after you get escalated, mention this post, it'll get expedited,