Anything I can do to speed up agora resolution process?

I've been I'm resolution for 10 days now and I still haven't heard back from the resolution rep. The vendor and I have laid out our arguments and it's clear that I should get a 100% refund. I messaged agoras support 4 days ago about it and all I was told was to be patient. Is ten days pretty normal to wait for a response from the resolution? It's just stressful having 700 dollars tied up so I'm just looking to receive my refund ASAP. Any advice? Should I message support again or don't bother


Comments


[1 Points] None:

please update on outcome !!! Try not to stress to much


[1 Points] minipainting:

I'm almost convinced "agora" is literally one person managing the entire site by himself/herself. Everything. Forum moderation, support tickets, servers, site upgrades. Support always comes through eventually with disputes, but yeah, it is totally normal to wait 10+ days. Agora has no well-defined staff unlike practically every other DNM. So who knows what's going on behind the scenes.


[1 Points] None:

Buy some Ketamine and dream away the weeks away?