Post says it all. Was placing an order, sending vendor my PGP address, and finalizing when it timed out to a screen that says East India Company is offline or migrating hosts. Then when I refreshed my coins were gone but no order in my order history. What the fuck?
How long does support usually take to respond?
The spot on exact same thing happened to me with over a 3 BTC order.... three days ago. No word from support. I know its the holidays, but this is definitely an ongoing issue. Until it's resolved or support at least says something about it I would be very wary of EIC. The situation that OP described is to the T of what happened to me as well. Good luck, hopefully we aren't screwed.
EDIT: Just to be safe and hopefully get your issue fixed as quickly as possible, be sure and put in a ticket with support on EIC. At the very least, it couldn't hurt.