A recent transaction from a well known vendor with a good reputation, both here and elsewhere, has taken an odd turn and I would like to hear your advice.
The purchase was made on SR2, with full knowledge of the CAUTION sticker in the sidebar. Previous customers, feedback and the fact this vendor operates in different markets gave me enough confidence to make the purchase.
I took the risk to have the package shipped internationally, and after an extended period of time it just didn't arrive. After my purchase and the package being shipped a note went up on the vendors profile stating my particular country is now buy at your own risk due to a recent high capture rate by customs.
I contacted the vendor, provided proof of the purchase and they agreed it must have been captured. They offered me a re-ship or refund.. Considering the risk I opted for a refund and provided an address to have the purchase price minus fees refunded to.
Once this was done 2 days elapsed, and I got a bit nervous so I sent another message asking what was taking so long. I have now got two messages from the vendor, with a bit of a harsh tone telling me the woes of being a vendor, and the good thing they are doing for me, and telling me because of my attitude I now get to wait another day for the refund. The second message they start questioning me on my intentions for feedback and are now holding the refund as hostage for a positive feedback, with specific text they wrote out to verify the feedback was left.
So.... I knew they risk, I made the purchase. Should I:
- Walk away, cut my losses and move on
- Pander to the vendors request to get the refund knowing the refund may in fact never come
- Don't take the bargain and leave factually correct feedback
- Expose the demand and leave negative feedback.
I would prefer to get the funds back and move onto a more domestic supply chain to avoid this issue in future, but I know how DNM doesn't appreciate some of these tactics.
DNM, have at it. What do you say?
PS: I am sure the vendor frequents Reddit, so this is all staying as anonymous and neutral as possible from my end.
Your vendor is being a little bitch. He's extorting positive feedback from you. Say his name on here, whine about it, make a scene.
If he says he's going to give you a refund, but doesn't give you a refund, that's shitty.
If he's holding positive feedback as a reward for your refund, that's shitty. If he's holding back your refund, which he said he would give in the first place, he doesn't deserve positive feedback.
Don't cave in. This is extortion. Tell him you're not going to give in to this bullshit, and if he doesn't send your refund, slam his name on here, on the forums, and fuck this guy over.
The customer is always right.