How to fight a dispute on Agora?

Currently in a dispute and trying to get me money back. I filed it 4 days ago and it says waiting for agora representative or whatever. It also say the vendor has set the bond to a certaim amount and that amount is not the full refund I deserve. Where do I go from here do I just wait it out and wait for an agora representative? Should I write a message explaining how I was screwed over and deserve the refund? I filed the dispute 4 days ago how long does it usually take to get coins back? Thanks in advance!


Comments


[2 Points] glassheady:

I've only dealt with the agora resolution service once, when I got scammed by JustSmuggledN. The Agora reps never talked to me directly, but they can see the messages you send to the vendor. So I would just write a message explaining the situation, and that the vendor isnt refunding the full amount. The resolution service will see it and should contact you or post a message directly on the order and get it taken care of. It took almost a full week before they responded to my case.


[2 Points] AgoraMarket:

I filed it 4 days ago

Agora just had a 48-hour downtime period on Monday and Tuesday, probably related to a potential deanonymizing Tor attack, likely involving server changes and who knows what else (educated guessing here, I'm not on the Agora staff). Anyway, they'll see your complaint, but they've been busy. Just unfortunate timing in your case.


[1 Points] Tacohellion:

Lol I had a dispute that's been going on for 2 months good luck


[1 Points] None:

Are the coins still in escrow or did you finalize at some point? Regardless of the vendor bond, they can release coins from escrow back to you.

The only time I had a dispute on agora they didn't respond until I actually wrote to Ag support instead of just the initial step where they see the messages you send to the vendor. I would do that if I were you, from what I have seen it tends to get their attention. With the recent downtime there's a good chance they aren't prioritizing support tickets that aren't escalated.