my coins are stuck. what to do

So i bought my coins this morning and transferred them through a helix account to a different wallet. none of my coins have shown up and they all have 0 confirmations? despite them being their for over 8 hours.

what has happened and what can i do to fix it


Comments


[3 Points] None:

Did you include a miners fee? Without one you are looking at a much longer confirmation time, especially now as there is some sort of stress test / attack on the BTC network right now

https://www.reddit.com/r/Bitcoin/comments/3cb94d/another_stress_test_right_now/


[1 Points] fdhbbtdgfnf:

well they have shown up on helix they just have 0 confirmations


[1 Points] fdhbbtdgfnf:

i didnt realise i had to. was looking at the blockchain and it looks like thats where i went wrong. any way to go back and include a miners fee?


[1 Points] fdhbbtdgfnf:

can i press the request bitcoin button on the blockchain & does the donate bitcoins button donate to people or is that how i pay a miners fee


[1 Points] footlockervip:

Dont worry. message helix support if it makes you feel better. Blockchain is running slow, its not helix or the market. I did a wallet to wallet transfer yesterday and it took about that long to get 1 confirmation.

All an exchange can do is increase miners fees but its out of everyones hands right now. Temporary i think. Your bitcoins are not gone, and helix is very trustworthy. Email them your info.