agora resolving service?

so I made an order with a vendor who "shipped" my order but nothing ever came, and he hasn't been active. I initiated the resolving service, and it said "await further actions by resolving service." Now 7 days later it says "please update." Am I supposed to do something? I have no idea how this resolving process works. I've just been waiting for a third party to work it out... my coins are still in escrow, will I get them back?


Comments


[2 Points] HofmannsHeir:

Coins in escrow means you'll get them back eventually (not timely), minus a 4% Agora fee


[2 Points] CheekyDive:

Send a message back giving them an update on whether or not you have received the order. You should receive your coins back but it can take a while. I've had one that was refunded in 3 days and another one is ongoing for 2 weeks now.


[2 Points] None:

Agora support probably receives hundreds of requests a day, having a support team that you can trust is probably very difficult because you don't know who LE is and who isn't, and having one big enough to handle that many requests a day would be very difficult for the reason stated before. They'll get to it, but it wont be super fast.


[1 Points] Rolltripdance:

I've waited 2+ months for a refund. Just consider it gone for now. When it does get resolved it's like a nice lil present.


[1 Points] free-agent:

I had an issue where I escrowed with a vendor who was scamming and then just disappeared. Sent Agora support the order # and told them the situation, got the order reversed within 24 hours. Make sure you tell Agora support the user is not active.


[1 Points] Big_Daddy_Trucknutz:

I've had to take a couple orders to resolutions.

One was obviously never sent by a brand new vendor and I got a 100% refund.

The other I was sent the wrong order by the vendor and they refused to reship my order until I paid him for the wrong order. It took over a month and the resolution decided on 50% refund without my knowledge.


[1 Points] footlockervip:

agora refunded FE money to me without me even asking once.

more recently i disputed an order and it is still pending review after 98 days