Used Anonymous BitCloak. Coins missing 12 hours later?

Not flaming just yet, I sent them an email last night and got nothing back, but thought I'd till today to check. Still not got the money. So I sent another email. Could it be my fault? I sent the exact amount asked, I sent it to the correct address and put in the correct destination address.

Hoping to hear back from them soon, would love the issue resolved, just want to know if it was my fault?

EDIT: SOLVED!

/u/BitCloak has been perfect throughout all of this. He wasn't receiving my emails, due to a problem on my part, so that explains the comms problem! He was communicating with everyone else who had half a brain and used the correct address haha!

As he said, you cannot plan for this to happen, something failed and it was not his fault. All fixed now, and was fixed promptly! I cannot thank /u/BitCloak enough, seriously, a very helpful person! Thank you!


Comments


[3 Points] thisisforcomplaining:

Made an account to post the same thing. Used BitCloak yesterday and I'm still missing the coins. Website's down too, hopefully he resurfaces..


[3 Points] BitCloak:

Hi everyone, sorry for the big delay but I was submerged with work to do, as said in the pm a malfunction happened and stuff broke, it was something not predictable and caused stuck coins to some users. It took me many many hours to fix.

I already resolved the issue and manually sent the clean coins to the users who didn't received them automatically (they contacted me on the email). There is still one last user who needs to get clean coins back and I'm waiting for him to reply to my pm to confirm the payout address before I manually sent the coins. The same thing cannot happen again since the last setup change I made earlier today while restoring the tumbler to a working state. Also a big update is almost ready (next week probably) that will completely change the way the tumbling is done and further avoid stuck coins by adding another backup on a separate machine.

I'm deeply sorry to have caused some users a delay in receiving their coins back and for checking reddit this late but I had to completely change server and set up a lot of stuff, it took me forever and in the meantime I forgot to take a look on reddit.

For anything I'll be here, thanks. BitCloak


[2 Points] CocaineIsPrettyCool:

Check the blockchain and see if anything shows up


[1 Points] bitcoinfeesmaybe:

I never had any problem like that.

Any chance you forgot to put a fee for your transaction?


[0 Points] StiffyAllDay:

/u/BitCloak