I placed an order with EmeraldGemini on Nucleus on 1/29. Shortly after accepting the order and marking it as 'shipped', the vendor went on vacation. A few days later, they posted an update saying that 'some ass hacked them' and changed their PGP key.
Now, the new key was signed with the old key and validated, but the situation still seems sketchy. A week later and the pack still hasn't landed, so I put the order into reclamation.
The vendor responded on Wednesday the 3rd, saying that if I did not receive the package in 2 days, he would refund. The vendor logged into Nuke on the second day, but did not refund my money.
I then opened a support ticked with Nuke. I log in this morning to find that the vendor is now banned and under 'ongoing investigation'. I still do not have my coins back from escrow.
Does anyone have any experience with this process on Nucleus and what I should expect?
I Dont have experience, but i would tell the support what happened and then see what happens. there is not much you can do really