DHL Scam?

Hello all.

After having some issues with a vendor on DHL, I opened up a ticket and was told by an admin that I was being refunded... two weeks later and I have yet to get anything back -- or hear back from an admin. Anyone have any ideas? I have screenshots of messages should I need proof.

edit: The order was also changed to completed by an admin, releasing the BTC about a week ago. -- after I was told I was getting refunded. /u/DHL-1 c'mon cuz

edit 2: the refund was processed :-)


Comments


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[2 Points] DHL-1:

Please open a ticket and add your old ticket ID. We will clear this up for you of course. Thought it is strange you say you did not get an reply within 2weeks.

We are a bit stretched currently but it still shouldn't be more then 2-3 days max.


[2 Points] Cali_Kindness:

From a vendor/market perspective, refunds are uncommonly difficult on DHL. Many times we've thought we performed a refund correctly to find out it never hit the blockchain.

It's a tradeoff for the fantastic direct-deal system they have in place, and we consider it a minor inconvenience.

DHL is solid and will overwork themselves to make things right for you.

Cheers, -cali!