First, read the message from SassFactor, explaining my pack was taking so long. He basically admits to not sending my pack at all.
The next screenshot shows that neither SassFactor, nor Valhalla Support read any of my messages since August 18th.
Lastly, here is the message I received from Valhalla Support on the 3rd. Please upvote for visibility.
The second screen shot is just your messages not read and a screen shot of your inbox what am I supposed to get from that?