Just had to open my first dispute. New vendor who's package had not arrived for over three weeks. The dispute was picked up within 4 hours and the vendor given 24 hours to respond. They did and I agreed to be patient and leave it for a further 4 days to arrive. The mod then put that timescale on the ticket.
One day later the vendor decides to offer me 7g reship (original order was for an oz) if nothing arrived within the agreed period. The mod immediately picked this up and told them they were taking the piss! I came on and said I wouldn't take a reship anyway as they were a new vendor so the concern is that their stealth wasn't up to scratch, certainly for bigger orders as their feedback didn't have any on, only gram samples.
Mod refunded me straight away and closed the ticket. Really good service and all kudos to them.
Its really nice to hear good things about Dream; I feel they get brushed under the rug all too often. Its a real shame that alpha is more popular than dream, IMO alpha doesn't deserve it.