Hey new vendor here having troubles with clients and tracking! (HELP)

Im a relatively new vendor everything has been going smooth been having great reviews, i have made close to 10k in roughly 2 weeks 1/3 of it is in escrow. People mesage me how much they like my stealth and much more fast shipping 2-3 days max from east coast to west coast.

But recently one customer order some product i shipped marked delivered last friday i get a message asking for the stuff but it has been shipped tracking says "delivered" he didnt fuzz released escrow and dropped it. but i offer to reship same product just pay for shipping and new address he agreed. and now im just waiting on his address, was this ok for me to do? im guessing hes not trying to scam just maybe threw it away cuz of the stealth?

And another thing i shipped out 3 packages on a day last week, 2 out of 3 tracking have not updated. should i be concern? does this happen alot? packages looked identical to shipping out same stamp print out n etc. the package that has updated shows delivered 2 days ago. does this happen alot ? same goes for another package for this weekend. shipped out 6 only 5 out of 6 have updated all other show delivered. dropped on a differenct city/zip code blue box.

Any help will be appreciated :D


Comments


[4 Points] review0account:

Unfortunately all that with tracking not updating is normal.

Taking care of your customers is awesome, I dont see anything wrong with that.

The lag between a scan out of a facility and to the next can be up to a week or more, weather and any flight cancellations will affect mail movement. Even with priority, because unless its the express option, it is not guaranteed to get there in 2-3 days. It usually does..but if you live in parts that are further from a major airport, your mail generally takes longer.

I've mailed plenty of ebay stuff and ironically the ones that were going only 6 hours away took a week(everytime) but the ones that go thousands of miles..arrive in 2 days.

If you have any other mail ? I'm happy to offer my observations and things I have learned.


[1 Points] justaniceyoungman:

Yes, this happens a lot. USPS sucks.

/Thread


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