I put in an order with Utopic and FE'd with full faith that the package would arrive as the numerous orders in the past through him have never failed. Unfortunately, this order was placed on a Friday, confirmed on a monday and never arrived.
I contacted him as soon as possible when I suspected that there was an issue and followed every single instruction he provided in order to ensure that I would be able to recieve a partial refund as this package was now two weeks past confirmed and had not arrived. He said "Checked out the order for you, if you are still claiming this order has not arrived you may file a support ticket. ", so I did and when agora replied 8 days later, he had deleted all the information stating "As stated on seller page I do not keep order information over 30 days, I had not received another message from you saying you were waiting on a response etc. Assumed everything was OK. Since neither of us have any information on this order to show as proof anymore if you place an order to a new address I can provide you with a small bonus. " He never told me to inform him of my filing and I followed every single one of his rules. He also said "I deleted it more than 30days after your order was marked confirmed" I ordered on the 3rd, he confirmed the following monday on the 6th. He had deleted all the information by the 1st. Obviously, 30 days had not elapsed from confirmation.
If anyone looks at his seller page, it does not state 30 days anywhere. I followed all of his rules and he doesn't want to play fair. Now I get to assume I'm burned and I'm out the coin for an entire order, yay!
TIL- FE'ing is the stupidest practice ever and I will never do it again. TL;DR- Utopic has great stealth, decent product, and awful customer service.
Sorry about that. I ordered a mix pack from Utopic last summer and it took 22 days from order to doorstep and 2 of the 4 strains he sent were not what I expected from $300+ ounces.
Reviews seemed to indicate he got his shit together since then, but I guess not.
Utopic can eat a chode