I know this isn't directly related to DNM, but I'm sure this is causing some users issue. Anyway, not sure if you read blockchain.info blog, but they have a guide on how to recover your coins through multibit. This is a desktop bitcoin wallet. Moreover, they explain how to obtain a wallet backup if you did not save one yourself.
https://blog.blockchain.com/2014/03/17/service-outage-update-how-to-import-a-wallet-backup/
I apologize if I am breaking any rules.
I wish I would of had any idea about backing up wallets and private keys and all this ish. Making refunds very hard at this point in time.