Great customer service from DCDutchConnection (not a vendor review)

Will put up a proper review when I've had time to test and try the product. Just wanted to post my experience with DCDutchConnection's extremely good customer service. I ordered 5xChupas from him to China. Never arrived after over a month of waiting, I'm assuming it got lost or customs got to it. Messaged the vendor, their policy is to reship 50% of lost shipments, and a refund if you can provide a letter that customs seized it. I couldn't provide any seize letter, but the vendor ended up re-shipping 100% of my order to a different address (I'm a globe trotter) and it just arrived a few days ago. It's in a country with strict penalties, so I emphasized that solid stealth was important and I'm shocked that it actually got through. When I arrive in that country, I'll test the product, roll and put up a proper review but for the moment I'm extremely satisfied with their service. Prompt communication, flexible with reship policies and considering I had such a tiny order, I felt like a valued customer. Will definitely order from them in the future if I have a good roll (they don't ship to the US, btw).


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