Update on my disputed Valhalla purchase. Seems unjust

Respect to Valhalla. This is not an attempt to tarnish their name. I'm not going to name any names because I know there's a certain etiquette around here. I don't want to enrage the wrong people.

1 month ago, I made 2 separate orders of X amount of MDMA, from a vendor, whom I previously purchased 1 of the same X quantity from before. After not receiving it, this was his explanation:

"I can tell you that we've recently had a staffing issue and some packs may not have made it into the mail. We're investigating the details and will have more info soon. Any failed deliveries will of course be covered by our standard re-ship guarantee."

Now, Support has resolved ONE of those disputed orders in favor of the vendor, essentially giving my money away. This was their response:

The dispute over "xxxxxx" has been closed after both parties were given chance to express their views. Customer got 0% of price and vendor 100%.

The sale has been removed from list and no feedback can be given. The decision is final."

Can someone please offer their opinion on this? I need closure.

Edit: I want to add that the vendor has been accumulating several, though only a few, negative feedbacks in the past few weeks.

Edit: I also have screenshots of my sent messages to support and the vendor remaining unread since the 18th.


Comments


[2 Points] None:

[deleted]


[2 Points] None:

If a vendor does me wrong I sure as hell name them on this forum, it's a disservice to your fellow DNMers not to.

Edit: I read further down and apparently the offender is called SassFactor. It seems like he's the dude that fucked you over, not the market.


[1 Points] None:

Well why didn't you 'express your views' when you was given the chance, they can't read your mind you know you have to tell them! I suppose the only option you have now is to just cut your losses and move on. P.S: Yeah you should tell us who the vendor is, just to be on the cautious side.


[1 Points] brzaz:

If you search for Valhalla you dont get much but miscellaneous complaints. They have no support presence here... I liked them because they have secure code, but dislike them because you can only log-in about 3/10 trys...Mostly get try again later.

Dream also has super-shit or non-responding support and no support presence here....

Im starting to look at Hansa next as everyone knows AB support is horrible.