DHL support

Anyone have experience with DHL support and their procedures? How long did it take for your dispute to be handled and done with? I currently have a ticket open and they are taking forever..


Comments


[1 Points] None:

[deleted]


[1 Points] None:

Decently quick. It seemed like it was 12hrs or so between messages discussing my problem. They were fair and professional and took care of my problem well. Ive dealt with them twice now; once for a technical issue with my profile and the second being a vendor issue.

Both resolved well to my satisfaction.


[1 Points] DHL-1:

Usually tickets are solved in 24-48 hours, it might depend on your situation, and if there's a vendor who has to refund you or similar