AB purchase problems, locked pin

So I've been using AB for a while now. Only use a few vendors and have never had an issue before this. Made an order and a couple days later I went to place another. I apparently entered my pin wrong and need my mnemonic phrase to reset.

I store my sensitive date on a phone that isn't in service and encrypt. Phone was broken and info cannot be extracted. I can't access my phrase.

Is there any way to let my coin I deposited make the purchase I was going to place? I've made two tickets and haven't had any luck. It's a big amount for me and this has me stressed out.


Comments


[1 Points] Fetus_In_Anus:

Without the required info you're out of luck.


[1 Points] None:

[deleted]


[1 Points] Morvu:

thats why you dont store such data just on one device...if you cant get the phrase, your money is gone


[1 Points] None:

Same problem here, deposited 250 usd after locking myself out. All support tickets got closed, they won't do shit... rip my money