Do NOT use coin.mx (x-post from r/bitcoin

EDIT: everything has been made right and it may or may not have been a misunderstanding or the pressure from reddit but for now coin.MX has my approval and you should use it with peace of mind.

As shady as they appeared, I decided again my better judgement to deposit some money and buy some btc. The first few transacitons went fine. Now that this whole "network" hack happened, all of a sudden a $211 purchase of BTC miraculously dissapeared.

Jen, their "customer support" agent states that everything is frozen and refuses to acknowledge that the transaction is completely missing. When I go to block chain, the transaction does not exist.

I would steer clear of them for the time being. If anything changes I will edit this to reflect.


Comments


[13 Points] guitarofozz:

Upbpat for visibility please.


[7 Points] None:

upbpat'd


[6 Points] seriouslynowwtf:

Upbpat'd


[3 Points] chrisidone:

Dabpupt!


[2 Points] seriouslynowwtf:

W'daputpb is going on here then.


[3 Points] CoinMX:

@guitarofozz I followed up with Jen regarding your refund and she confirmed it was processed successfully. We apologize for the delay, and we appreciate your feedback. Please reach out any time if you have any other questions or concerns, as we offer 24hr support.


[2 Points] None:

They fucked me as well.


[2 Points] scottemick:

I buy tons of coin on coinbase. I have had the same thing happen to me on about 1/10 transactions...Eventually they reset and I can re-send. Hopefully that is the case here. I checked the site out, looks sweet....Can you really buy with MC/Visa? How can they do that without the chargeback problem ?


[1 Points] scott_halls_beer:

Upbpat'd


[1 Points] TheGodWalrus:

Upbpat'd, hope everyone can see well now.


[1 Points] Strawmaine:

I am still waiting for my refund of about 1 BTC that was lost during the DDOS mess, I will come back to update. Well see if accounting calls me in 24 HR like theyre supposed to.

Talked to Jen, this seems promising, but Im still very frustrated that I was unable to cancel an order the way I was supposed to in time..


[1 Points] Rgator55:

COIN.MX!!!! WARNING DO NOT even attempt to make an account with these scam artists! After I submitted my debit card info to them, then next thing they wanted me to was to verify the debit card by making a video of me holding my debit card and my state ID next tomy face! WHAT A SCAM!!!! DON’T DO IT!

THEY HAD IMMEDIATELY PULLED THE FUNDS FROM MY ACCOUNT, THOUGH I DID NOT DO THE VIDEO “VERIFICATION” PROCESS!!!

MY BANK STOPPED THE TRANSACTION AND KILLED MY DEBIT CARD JUST TO BE SAFE!

WARNING THIS IS A SCAM!