Need some help - Potentially lost bitcoins on DHL

Ok, so here's the story. I made an order on DHL today. Usually I just send the bitcoin payment to the order address, but for some reason I transferred the funds to my DHL wallet first. Now, when I went to withdraw the funds from my DHL wallet to the specified address for my order, it didn't make it in the 6hr. time limit. The order seems to have been now canceled, not by me, and my bitcoins seem lost in the ether. Any help or suggestions for this? I sent a ticket to their support but haven't heard anything back yet. Just wondering if this has happened to anyone else, or if they know what's going on?


Comments


[3 Points] DHL-1:

Just wait until your ticket has been replied


[1 Points] DooshNozzzle:

Support will take care of you. Check in the morning. They actually do right by their customers unlike some other markets.


[1 Points] throwoutofwindowplz:

/u/DHL-1


[1 Points] None:

I'm having a similar issue with missing funds on DHL after placing an order and it not going through. Coins where never refunded after the order didn't go through, not sure what's up. I opened a support ticket but have yet to hear back. Hope your issues gets resolved, I'll post back if my issues gets fixed