You guys might consider it normal, but to me it's a true act of honesty and goodwill. Can't say the vendor name (he's afraid of attracting scammers), but I thought it's good for all of you to know that - regardless of all these shitstorms - there's still honest vendors out there.
You do get honest vendors out there. I have talked to some really well mannered, punctual and honest vendors. You can tell they are in it for the long run and some of them care about quality and their customers. They want to come across as honest and some of them genuinely are. Some of them are really good people.