I don't want to panic but recently I've recieved 2/3 packages (Same vendor, no FE, reliable reviews) and one was severley underweight (45g). The first order was for 2x25g and the second for 5g, I have recieved two 5gs and no weight to shift :(
I really hope I can work it out with the vendor but if not, should I start a resolution claim? I don't know if it will help but out of about 10 deliveries. I've now had 1 thats put me seriously out of pocket and another that got seized & now vendor is on vacation :/
Would appreciate any advice, or is it just a case of hope the vendor realizes he made a mistake?
Thanks.
Absolutely start a resolution claim! Right now! Don't give the vendor time to fix it before, filing a dispute just places the order in a hold type status. The vendor can make things right while it's in dispute and then you can mark the order as resolved and release the funds. A vendor who tries to get you to wait while they reship is most likely scamming you, waiting for it to auto-finalize.
Filing a dispute is NOT a black mark on the vendor, it's just asking for more time.
Sometimes vendors make honest mistakes, sending Order A to Customer B. Those types of situations are where a vendor's communication really stands out. Are you in contact with the vendor? I can't really parse out what you mean in the second paragraph of your post:
You've made 10 orders, of which 1 was seized and 1 was 45g short? How do you know it was seized? Is this the same vendor in both of those orders?