I submitted a post on r/darknetmarkets 9 days ago, around the time dnmthief was doing his thing.
As you can see, alphabay support clearly says that he will handle it.
Here you can see 3 days ago, u/trappy_pandora says that he will help me. I PM'd him an he said that he'll take care of it.
So, here I am, 30 days after order was place. 14 days in dispute land.
I had a $1,200 dispute on Evo go almost a month and 1/2 before it got resolved. Good times. Customer service is definitely not on the top of the priority list when you make a commitment to using these marketplaces.