I'm glad you guys weren't right about how Agora would handle this (Update)

I'll quote my original post first to give you the background.

http://www.reddit.com/r/DarkNetMarkets/comments/299d09/how_do_you_think_agora_support_will_handle_this/

"I placed an order with the Agora vendor FreedomNow on Tuesday evening. I FEed because I've ordered from FreedomNow before, he has an excellent reputation, and he's generous with extras for FEing. Normally he logs in at least once a day and ships on Mondays, Wednesdays, and Fridays. At this point he hasn't logged in for five days. When I message support is there any information in particular that I should include? Also, how do you think support will handle this, considering I FEed? I'm hoping that since he hasn't logged in since before I placed my order and the status still says "Pending" they'll refund my coins even though I FEed. Any thoughts on this? Has anyone had a similar problem before?"

I messaged Agora support and I wasn't that hopeful that they would do anything because of the bad things I've read about their support on here. I received a reply within a day and was reimbursed all of my coins! I know other people have had a bad experience with their support, but in my case the support was phenomenal!


Comments


[3 Points] il0vedrugs:

Sounds like you got lucky to me, but that's great.


[3 Points] AgoraMarket:

Consider posting (or cross-posting, at least) these types of reports to the Agora Subreddit as well. I'm talking about stories with actual conclusions or resolutions, like this one. They're always appreciated.

And to be fair, not just positive stories but negative ones as well.


[2 Points] sinned_:

it seems to me, that agora support has been trying to step up their game recently because of the complaints and negativity that have been surrounding the resolution system. been seeing this happen more and more recently (although slowly)


[0 Points] adam2222:

I never understand this.....WHY WOULD YOU FE WHEN YOU DONT NEED TO? Honestly, what good could possibly come from FE instead of waiting for the package first?