For security reasons, our reddit account "alphabaysupport" will stop receiving PMs
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We have chosen to disable PMs for our reddit account. Only moderators
of this subreddit will be able to PM us. The reasons are:
1) A lot of newbie users send us personal information such as deposit
addresses, order numbers, account information, and even shipping
addresses. This means that if we receive a subpoena, there will be some
juicy stuff and bad surprises awaiting those users.
2) We receive a lot of junk / spam / extortion / harassment messages and
while we keep blocking the senders, it becomes a whack-a-mole game.
We have a well-made and secure ticket system on the marketplace for all
your support needs, so all help requests should be made there. Asking for
support via message on a platform that is compelled to send data to the
US government is just a bad way to do things. If you need to communicate
with us and/or need help, please go to the marketplace and make a support
ticket.
Since reddit does not seem to have a warning message alerting the sender
that the account cannot receive PMs, the PM will be sent but never appear -
in such a case, it'll be sent to our reddit customer service representative,
Mr. Dave Null.
We hope you will enjoy this safety move.
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Can you guys please add on another person besides Big Muscles to answer tickets all the time. That guy will literally send you the same template message over and over again and is generally of no actual help.