So I tried logging in to my vendors account today (HashishUK) and I was getting the error message "Authentication failed. Please verify your username or password." I tried logging in with a password I knew that was wrong and I was getting the wrong credentials error this time so I knew my password I was putting in first was correct so I opened up a support ticket.
After a few messages they said they are gunna need to put it to the higher support level and they 'maybe' be able to fix this, at this point after reading some posts on reddit I thought I was in for a lot of back and forth messages and ending up not getting my account back, BigMuscles said higher support will take about 1-2 days to respond. After 3-4 hours of it being escalated higher support responded, I gave them some more info and again they responded in about 15 minutes with a reset on my account and I finally was able to login!
Fair play to them, am well happy with the service I have had u/alphabaysupport thank you!
After reading loads of shit stuff about them on reddit this has gave me a bit of faith in them.
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