Go to AlphaBay's help desk part of their forum. Scroll a few pages until you get to the green resolved threads. There you will find page after page after page (there are almost 500 pages) of people losing their entire balance due to the pin system. Their problem is "resolved" when the admin says "tough shit, it's our money now, RESOLVED!". In my case my correct pin did not work for 5 times which froze my wallet. Even though the admins are capable of fixing the freeze they will not because they say the rule is you must have your mnemonic phrase that was provided during account creation (a year ago). I did not bother saving that ridiculous long list of words because I knew there was no chance of me ever forgetting 111111 nor any chance of that phrase surviving my many laptop switches. So i am out all of my earned bitcoin which amounts to thousands of dollars all because my CORRECT pin did not work which then froze my wallet which cannot be unfrozen without some long phrase provided a year ago. Just look at the 500 pages of complaints in their help forum guys.
EDIT: SixPathSage has contacted me and said he would reset everything for me. If I do get access and funds back then I will come back here and state that I was just a whiny little bitch that should have given admin more time to deal with my situation. Until then I am sticking by my complaints.
EDIT 1/9: I am still locked out. I still haven't been helped.
I legitimately feel bad for this guy. Can we please remove alphabay or at least put them on the active warning list because of all these reports?