• fun-gee [33]

    Feature requests

    Timestamps on messages.
    Show messages as threads or show sent messages.

  • Eleftheria [99]

    We are looking into it

  • 86c4ca63a4 [3]

    What about a "terms of use" or "refund" section in each listing . A section for vendors to explain their terms and refund rules?

  • L-PACO [99]

    86c4ca63a4 [2]: Would most vendor not simply put such info under the listing description?

  • fun-gee [33]

    If it's the same for every product, and the seller has a lot of products then it's much better to maintain it on one pag, other than changing it in every listing in case it's needed.

    I have a similar problem with shipping options. On most of the markets I used there's a page where shipping options can be created then associated to listings, this is much better approach then creating and adding the same shipping options to every listing then changing them one by one if needed.

    Unrelated question but not sure where to ask. Is there still an auto-dispute instead of an auto-finalize?
    This alone is enough for me to not vend here. On EVO, about 1/3 of my transactions does not have a feedback because the customer leaves it to autofinalize or never bothers to leave a feedback. It's also common that they never even come back to the market, or it takes months because their main place is Agora and just popped in to buy from me.
    If these transactions will be auto-disputed instead of finalized after like 2 weeks, the market will be sitting on my money for a very long time.

  • Rigr [102]

    All escrow transactions will go into dispute if the buyer is unresponsive.

    As Alpaca is 100% multisig, it does not support auto-finalize.

    Finalizing requires at least 3 of 4 signatures.
    
    The first two is that of the vendor and the marketplace and the last is either the signature of the buyer (finalizing) or the mediator (in dispute).

    However, when in dispute, if the buyer is unresponsive the mediator will promptly authorize a 0% refund (i.e. vendor gets 100%). Especially for verified vendors such as yourself fun-gee [30], the mediator would have no reason to suspect that the product wasn't shipped.

    I realize this can be nuisance for transactions where the buyer never returns or responds.

    As you are a verified vendor, you may, if you wish, specify a minimum reputation for escrow.
    Orders from users with reputation below the minimum will finalize the moment you accept.
    Buyers with reputation 3 and up will have previously finalized at least one order so are less likely to be unresponsive.

    Rigr

  • fun-gee [33]

    Thanks for the answer.
    In case the buyer is unresponsive, how long does the process takes? IIRC 2 weeks after the order was shipped auto-dispute kicks in, how long do you wait for the buyer after this, and when will the mediator release the funds?
    BTW who are the mediators? Who can be a mediator, how can I be a mediator?

  • L-PACO [99]

    Correct me if I'm wrong, but I imagine auto-finalize could work with multisig if using pre-signed timelocked transactions.

  • Rigr [102]

    fun-gee [30]: You define the 'escrow timeout' when you create the listing. The minimum is 7 days.
    Once in dispute, you and the buyer are given 3 days before either of you may call a mediator.
    After 7 days of dispute, a mediator is called automatically.
    While the mediator cannot read/decrypt messages from before he was called in, he can see whether either party has been unresponsive throughout the three days. If the buyer remains unresponsive for another day, the mediator will authorize your 0% refund proposal. In summation, a minimum of 11 days if the buyer is unresponsive.

    The mediators is the admin- and support team: Eleftheria [99], L-PACO [99] and myself, Rigr [110].

    The development team have discussed plans of 'third party mediation'. You could be mediator and you would receive whatever 'mediation fee' you have specified for you services.

    L-PACO [99]: I will have to look into the technicalities, but I suppose you are right.

    Rigr

  • fun-gee [33]

    By auto-finalize I meant the mediator simply release the funds to the vendor. But time locked tx is also a good idea in case the market goes down. TMP already uses it.
    11 days is not bad.