Silk Road forums

Discussion => Silk Road discussion => Topic started by: CRWHITLOCK on May 04, 2013, 09:36 pm

Title: Canceling Order/Refunding Money
Post by: CRWHITLOCK on May 04, 2013, 09:36 pm
Sorry for the elementary level question guys, can someone tell me how to cancel an order or refund an order to a customer. I had someone place an order right before the site went down and it is now showing as late. I contacted the buyer and explained the situation. I informed him I would cancel his order and refund his money for now and if he'd like to place a new order that would be fine. I just don't want my reputation to damaged by having it show that I was late to ship this order, I just wasn't able to get on the site. As a new vendor trying to establish a good reputation every customer is extremely important as is reputation scores. Can someone tell me how to cancel/refund, and is it going to damage my reputation by having a "late" order. Thanks guys.
Title: Re: Canceling Order/Refunding Money
Post by: psychedelicmind on May 04, 2013, 09:44 pm
On the orders page, where you click 'Confirm' and 'Go' to mark an order sent, click where it says 'Confirm' and you will see it is actually a drop down menu. The other option is 'Cancel'. Just select 'Cancel' and hit 'go' and you're sorted.

Hope this helps :)
Title: Re: Canceling Order/Refunding Money
Post by: T5 on May 05, 2013, 02:22 am
Wait what? It actually shows somewhere if you are late on some orders?? Never knew that!
Title: Re: Canceling Order/Refunding Money
Post by: Shroomeister on May 05, 2013, 02:36 am
No; it doesnt.

It shows "late" (use to be 4 days and now DPR has moved it to 7 days)

7days from when a buyer places and order until a vendor "MUST" have it out the door. This is also the time frame in which the BUYER can not cancel the order.....


If you as a vendor have an order "late", but your buyer is cool and you mark it "shipped"...and SHIP IT...this DOES NOT DOES NOT DOES NOT count "against" you as a vendor in anyway.

Providing your customer still gives you 5/5 feedback.

The feedback score of 1/5 - 5/5 is the only thing that affects your vendor ranking.

Best of luck!
Title: Re: Canceling Order/Refunding Money
Post by: T5 on May 05, 2013, 07:17 pm
No; it doesnt.

It shows "late" (use to be 4 days and now DPR has moved it to 7 days)

7days from when a buyer places and order until a vendor "MUST" have it out the door. This is also the time frame in which the BUYER can not cancel the order.....


If you as a vendor have an order "late", but your buyer is cool and you mark it "shipped"...and SHIP IT...this DOES NOT DOES NOT DOES NOT count "against" you as a vendor in anyway.

Providing your customer still gives you 5/5 feedback.

The feedback score of 1/5 - 5/5 is the only thing that affects your vendor ranking.

Best of luck!

Ok that's what I was thinking.

Then I don't understand OP's question here. Why would he cancel his customer's order only so he can place it back. Why not just confirm it right now since the customer didn't cancel...?
Title: Re: Canceling Order/Refunding Money
Post by: psychedelicmind on May 05, 2013, 07:21 pm
I think the OP was concerned that his feedback would reflect the fact that he was late in getting the order on its way to the customer. That is the impression I get anyway ;)