Silk Road forums
Support => Technical support => Topic started by: KazushiS58 on November 13, 2012, 12:16 pm
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Hi everyone,
I realise that there are plenty of issues going on with SR at the moment and most of you will be stuck in some kind of awkward position waiting to see what happens but I have an issue I've not experienced on here before and wanted to ask more experienced users their advice and see whether they'd share some of their own experiences in similar situations.
Basically I ordered 3.5g of weed from a 100% trusted seller in my country around two weeks ago but the package has still not arrived. All previous orders from sellers in my country arrive within two days of ordering, usually one. I have never used this vendor before but I had to make an order that day to try and get it for the weekend. Now on the vendors page it did say that any weed orders that were sent by standard mail and NOT signed for (recorded mail) would not be eligible for any refunds.
My problem is that I work 8-6 Mon-Sat so I'd never been home at a time to sign for a package. It would then get returned to the depot for me to pick up but the depot is only open late one night a week and even then I'd struggle to get there before it shut so the signed for option would (in theory) have made it more difficult for me to receive my order.
As the vendor has 100% rep and on the vendor page suggests that they have never had a package go missing, combined with the fact that I've never had a package go missing in all my purchases on SR I thought that the non-signed for option would be fine.
What with the site being down the last few days I'm very close (2-3 days) to the auto-finalise date.
I need to message the vendor to see if we can work something out but can't while the site is down. In case anyone is wondering I am NOT mentioning the vendors name until I can contact them as I don't want to be seen as if I'm bad mouthing them or giving them bad press before they've had a chance to discuss it with me.
My question is though if the vendor refuses to discuss any partial refund/compromise then should I choose the
resolve option? I'm not looking for a full refund or blaming the seller but I'm not comfortable just assuming that
this is first time either of us have lost a package and just giving up all the funds in escrow.
Most forum advice suggests waiting until the final few days before auto-finalise to message the vendor and then only resolve if there is no satisfactory response from that.
I've not had to auto-finalise, resolve or get a refund so far during my time on SR and ideally I don't want to do
any as my main concern is messing up my purchaser stats. If the vendor refuses to discuss any compromise then surely I'd have to give them a low feedback score affecting their rep which isn't something I really want to do either.
I realise that this is only just under 6 BTC purchase and some of you will have been or are currently in worse situations but this problem is new to me and I respect the community and want to do everything the right way to avoid spoiling my figures for the future or coming across as a possible dodgy customer.
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" on the vendors page it did say that any weed orders that were sent by standard mail and NOT signed for (recorded mail) would not be eligible for any refunds."
you could ask the vendor nicely but if this went to resolution I am pretty sure SR would side with the vendor. Would you blame them as the Vendor has stated his terms for the sale, you chose to take the risk for convenience and the package never showed up. It happens so now who is responsible.....the vendor has offered a way to "insure" your order could get refunded you chose to not take that protection. You can not blame the vendor for the mail system. You had 3 choices IMO Sign for the package, find another vendor or roll the dice.
If you have alot of successful transactions the vendor might work something out but I only see 8 posts on the forums so jump to the conclusion that you are a newer buyer. Yes you can blackmail the vendor with feedback but you say they have 100% so if they have alot of sales transactions do you really think they would scam you for such a small amount.
You probably dont like the contents of this post but you did ask.
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Is the vendor me by any chance?
The sounds of your message closely matches my ToS and feedback stats.
Dank
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I suggest you contact the vendor and politely explain the situation, if you have good buyer stats they might still help you work something out despite what their profile and ToS say. After all they might still want your business in the future and be understanding of the situation. Although it's rare sometimes packages do go missing, despite how good the packaging is.
I sell a lot of stuff on ebay and have had some losses now and then with reliable buyers, so I think all vendors should understand that there is always a rare chance of postal theft/loss and sometimes it's good to compromise with the customer to make them happy and return later instead of just making them eat the loss. If I were a vendor here and this happened to my customer I'd offer a partial refund or to do a re-ship once (with slightly different packaging if possible) but if it still wouldn't arrive the second time I'd consider it best for both parties to part ways.
On the other hand if you contact them and the vendor immediately accuses you of being a scammer and flat out refuses to believe you of course you're entitled to leave bad feedback. In that case I'd use the resolve option and ask for whatever percentage of a refund I'd feel is appropriate.
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Is the vendor me by any chance?
No Danknugs it isn't you I'm referring to. I nearly bought from you but the other vendor was cheaper at the time and I'm on a budget.
Out of interest Danknugs, what would your approach be if this situation had happened to one of your packages?
Thanks to everyone who replied. I'm going to message the vendor today and see what they say.
I'd also like to point out to wsg that I have no intention of blackmailing a vendor with feedback, thats actually one of the things I'm looking to avoid. I'd like a nice, friendly resolution all round rather than anything like that.
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Well I've only just managed to log in to SR today for the first time in over a week and this order has auto-finalised. I've messaged the vendor but I doubt he will be that concerned after everything thats been going on.
A question I need to ask now is; Do you think if I message the SR support team they will put my auto-finalise rate back to 0% considering that I've not been able to log in to the site?