Silk Road forums

Discussion => Silk Road discussion => Topic started by: fivestargirl on June 15, 2013, 01:47 am

Title: Help- Vendors Scamming For Product & Threatening bad feedback
Post by: fivestargirl on June 15, 2013, 01:47 am
I'm a fairly new vendor, doing a great job by my buyers but I've had 4 buyers now this week threaten to leave bad feedback if I don't do what they say (all had good stats-not overwhelming but solid):

1. Buyer placed order, it shipped express to arrive tomorrow (2 day express as he lives in a rural town) - he insists its always a 1 day express and I did something wrong. I told him to go to the usps.com website and choose any big city east coast zip to his zip and price it out express- its always 2 days. I even went to my local po to confirm this. He is asking for me to refund his entire order - which he will pay back tomorrow with interest (BS) if it arrives. I offered to refund his shipping charges of $20 (I have told him it would arrive saturday since he placed the order so its not late) if he finalized now. I gave him the DCN it says on the website its shipped and guaranteed delivery tomorrow by 3pm. He refuses to finalize and wants his money and me to do a custom order which he will pay when he receives it-or will leave bad feedback. The usps site has not updated its transit on this package and I'm beginning to feel that his has checked in constantly on TOR perhaps jeopardizing his package. Either way, this is extortion. What recourse do we vendors have against something like this?

2. Buyer admits to using fake name - the buyer can't remember which fake name they used. Starts out telling me that their fake name has caused problems with shipping and they aren't getting packages because of it. The package I sent was actually "refused" and sent back. Buyer wants brand new product or will leave bad feedback. My vendor page clearly says not to use fake names and if you do - purchase at your own risk, its your liability if you screw it up.

I've never had any of these situations arise before so I don't know what recourse I have as a seller against this? I looked through the seller's guide and couldn't find anything. I can't run a business with people trying to extort me. Should I just tell them if they have a problem them to click resolve and let SR handle this? I've never had to rsolve anything. Can anyone please advise what methods SR has to protect us in these types of situations??

Thanks so much
Title: Re: Help- Vendors Scamming For Product & Threatening bad feedback
Post by: ecstasydude on June 15, 2013, 03:48 am
I'm a fairly new vendor, doing a great job by my buyers but I've had 4 buyers now this week threaten to leave bad feedback if I don't do what they say (all had good stats-not overwhelming but solid):

1. Buyer placed order, it shipped express to arrive tomorrow (2 day express as he lives in a rural town) - he insists its always a 1 day express and I did something wrong. I told him to go to the usps.com website and choose any big city east coast zip to his zip and price it out express- its always 2 days. I even went to my local po to confirm this. He is asking for me to refund his entire order - which he will pay back tomorrow with interest (BS) if it arrives. I offered to refund his shipping charges of $20 (I have told him it would arrive saturday since he placed the order so its not late) if he finalized now. I gave him the DCN it says on the website its shipped and guaranteed delivery tomorrow by 3pm. He refuses to finalize and wants his money and me to do a custom order which he will pay when he receives it-or will leave bad feedback. The usps site has not updated its transit on this package and I'm beginning to feel that his has checked in constantly on TOR perhaps jeopardizing his package. Either way, this is extortion. What recourse do we vendors have against something like this?

2. Buyer admits to using fake name - the buyer can't remember which fake name they used. Starts out telling me that their fake name has caused problems with shipping and they aren't getting packages because of it. The package I sent was actually "refused" and sent back. Buyer wants brand new product or will leave bad feedback. My vendor page clearly says not to use fake names and if you do - purchase at your own risk, its your liability if you screw it up.

I've never had any of these situations arise before so I don't know what recourse I have as a seller against this? I looked through the seller's guide and couldn't find anything. I can't run a business with people trying to extort me. Should I just tell them if they have a problem them to click resolve and let SR handle this? I've never had to rsolve anything. Can anyone please advise what methods SR has to protect us in these types of situations??

Thanks so much

Copy the whole conversation between you and him.

Tell him, he didnt read the rules before ordering, and to contact Sr Support if he has a problem.

If he does go in to Resolution, paste the whole conversation to the Support for proof.

If you generous, give him back the Express shipping cost, in the Resolution Refund area only. If he even goes in to Resolution.

Having packs returned cause of faults, is not the vendors fault.
Especially when its stated in you Faqs about not using the fake names.

You have 100% rating and is solid vendor. You win. Relax.  8)
Title: Re: Help- Vendors Scamming For Product & Threatening bad feedback
Post by: joolz on July 16, 2013, 11:30 pm
chemdogsunrise ?
Title: Re: Help- Vendors Scamming For Product & Threatening bad feedback
Post by: mojorizen on July 17, 2013, 04:06 am
Nothing you can do except...

Given in, get a 5/5.
Resist, get a 1/5.

Most new sellers go through this bullshit.

What would be cool is if SR reso backed up a vendor who is clearly in the right and set some kind of block so that scam buyer can't leave feedback after the situation is decided by SR reso.

That would be straight up justice.
Title: Re: Help- Vendors Scamming For Product & Threatening bad feedback
Post by: Aussie bob on July 17, 2013, 06:46 am
It's been said before, but it'd be great if vendors could rate buyers a la ebay, Sorry you've got some buyer troubles, you'll soon establish a trusted base if you're providing a good service, AB.
Title: Re: Help- Vendors Scamming For Product & Threatening bad feedback
Post by: WhiteShark on July 17, 2013, 07:42 am
Had the same thing happen, not worth the time mate. Soon you will find a reliable client base.
Title: Re: Help- Vendors Scamming For Product & Threatening bad feedback
Post by: plainsman1963 on July 17, 2013, 03:45 pm
I personally wouldn't give in to extortion. Make them take it to resolution and see who they back. From your posts, I don't think you have anything to worry about on that score.

I've seen vendors address poor feedback on their vendor page so other buyers would get both sides of the story, that is an option as well.

Don't let scammers win.