Silk Road forums

Discussion => Silk Road discussion => Topic started by: CiscoYankerStuck on September 21, 2012, 04:04 am

Title: Delivery Possibly Beyond 17 Days
Post by: CiscoYankerStuck on September 21, 2012, 04:04 am
I have a delivery on the way, from quite a distance.

I expect to receive it before auto finalization, but IF it were to not arrive before then, is there any protocol for dealing with this?

Say, extending the auto finalize date?
Title: Re: Delivery Possibly Beyond 17 Days
Post by: quinone on September 21, 2012, 04:14 am
Click on resolve before it autofinnalizes.  It will allow you to offer the vendor the choice of refund, reship, or extension on delivery.  Just offer them another 7 day's or whatever, if it hasn't arrived after that then you'll have to take it up with the resolution center and the vendor.
Title: Re: Delivery Possibly Beyond 17 Days
Post by: uniwiz on September 21, 2012, 12:48 pm
The simple answer is yes.
The above person is correct, but I always PM a vendor (once, not 3 times a day) and try to work with them BEFORE resolution.
You will find;
You make a new friend.
They will hopefully guide you to the best solution, if they give a crap.
You go to resolution together it makes it easier on SR Support, they will extend almost instantly as they can, cause you two are in agreement, which is encouraged around here.

Most vendors want a perfect score so they are more than willing to help.
It's during  these times you learn who to trust.

At this time;
Do not trash the vendor
Do not threaten the vendor
Be nice
Do not PM the vendor daily, just enough to get info.
If the vendor doesn't respond, you can go to war, but give them a chance to make good.

This all takes extra time.
Title: Re: Delivery Possibly Beyond 17 Days
Post by: quinone on September 21, 2012, 12:53 pm
The simple answer is yes.
The above person is correct, but I always PM a vendor (once, not 3 times a day) and try to work with them BEFORE resolution.
You will find;
You make a new friend.
They will hopefully guide you to the best solution, if they give a crap.
You go to resolution together it makes it easier on SR Support, they will extend almost instantly as they can, cause you two are in agreement, which is encouraged around here.

Most vendors want a perfect score so they are more than willing to help.
It's during  these times you learn who to trust.

At this time;
Do not trash the vendor
Do not threaten the vendor
Be nice
Do not PM the vendor daily, just enough to get info.
If the vendor doesn't respond, you can go to war, but give them a chance to make good.

This all takes extra time.

+1

Yeah I forgot to mention the contact the vendor first part, just wanted to explain the process of resolution.  But most definitely contact the vendor first !!
Title: Re: Delivery Possibly Beyond 17 Days
Post by: uniwiz on September 21, 2012, 02:21 pm
Thanks, yes, sometimes we forget.
Title: Re: Delivery Possibly Beyond 17 Days
Post by: idiotkid on September 22, 2012, 02:26 am
Good luck. Hopefully you don't get one of the assholes that make you FE and then wait 30DAYS for your resolution.
Title: Re: Delivery Possibly Beyond 17 Days
Post by: CiscoYankerStuck on September 22, 2012, 04:52 am
Thanks all.

I've contacted the vendor and let him/her/them know what's up.

I'm not worried about being scammed as the vendor is pretty reputable and the delivery is quite a distance. (I won't FE anyway).  I'm actually more concerned with the vendor thinking I'm a scammer, as this is my first purchase.