Silk Road forums

Support => Technical support => Topic started by: goblin on June 03, 2012, 10:11 am

Title: Order disappeared from my SR orders page
Post by: goblin on June 03, 2012, 10:11 am
I am a bit alarmed by this. An order disappeared from my SR orders page, as if I  had cancelled it, only I know I didn't. It was showing up as in transit, with 15 days left until autofinalization.

Then the next time I checked it was gone! Buyer has not contacted me about getting it yet, though he should have by now. Also, the total for the order doesn't show up in escrow, as I totaled them all up, so there's no chance for autofinalization.

This is truly puzzling. SR support hasn't replied to  my questions yet.

Has any other vendor had this happen to them? Please, I urge you all to check for this potential problem, it could be a bug in the system.
Title: Re: Order disappeared from my SR orders page
Post by: ashtray1982 on June 04, 2012, 05:04 pm
same thing happened to me but i cant even log into my account nomore
Title: Re: Order disappeared from my SR orders page
Post by: goblin on June 04, 2012, 05:43 pm
same thing happened to me but i cant even log into my account nomore
Yeah but wait a sec, are you a seller or a buyer? Cause I'm a vendor, and I stand to loose money that should be mine since I mailed the product. But you stand to lose too if you had a balance even if you're a buyer.

Also, how do you mean you can't log in? Did you forget your password?
Title: Re: Order disappeared from my SR orders page
Post by: ashtray1982 on June 05, 2012, 08:00 am
i Bought a seller account for 150 dollars i posted all my products up for sale loged in everyday i know i didnt forget my passphrase i finnally made a sell for 700.00 and once i finalized and mailed the product  i never could access my account again they even erased all my products for sale and i have tried to contact SR and no response
Title: Re: Order disappeared from my SR orders page
Post by: goblin on June 05, 2012, 10:05 am
i Bought a seller account for 150 dollars i posted all my products up for sale loged in everyday i know i didnt forget my passphrase i finnally made a sell for 700.00 and once i finalized and mailed the product  i never could access my account again they even erased all my products for sale and i have tried to contact SR and no response
I think you mean you asked the buyer to finalize early. But I don't get something. How do you lnow they deleted all your products if you can't log in?