Silk Road forums

Discussion => Silk Road discussion => Topic started by: WhiteShark on August 27, 2013, 03:16 pm

Title: Customers no longer know/care to leave feedback
Post by: WhiteShark on August 27, 2013, 03:16 pm
So from my last 6 orders (all post-new feedback era) none of my customers have left a review...

After contacting such customers it appears the new system is too confusing for them to understand how to leave feedback, too intimidating, or they are just incredibly lazy. So I want to see if I am alone in this. If you are a vendor, what are your customers doing? If you are a buyer, how do you feel?

Feel free to post any relevant info in the thread.

Personally as a vendor I prefer the new system, I think it is more detailed and much more informative. However if it comes at the sacrifice that buyers are no longer leaving reviews then the whole process becomes counter intuitive. Let's see what everyone thinks!

White Shark <3
Title: Re: Customers no longer know/care to leave feedback
Post by: sinister-breaks on August 27, 2013, 03:25 pm
Im finding a bit difficult for sure! I left feedback earlier and I could only use the predetermined comments, no way to leave my own feedback, so I left it in the Discussions for the vendor, which I assume is the way to roll on here with feedback now?

I also had an FE early I wanted to update, but you can no longer edit old feedback it seems!
Title: Re: Customers no longer know/care to leave feedback
Post by: ananas_xpress on August 27, 2013, 03:39 pm
As someone who has worked on other legal platforms where feedback is optional let me the first to say nobody bothers unless you annoy them to leave feedback over and over again.
Hopefully because the context here is different and arguably more important people will be more likely to review but I wouldn't hold my breath for anything over 25%
Title: Re: Customers no longer know/care to leave feedback
Post by: convergedlight on August 27, 2013, 03:42 pm
So from my last 6 orders (all post-new feedback era) none of my customers have left a review...

After contacting such customers it appears the new system is too confusing for them to understand how to leave feedback, too intimidating, or they are just incredibly lazy. So I want to see if I am alone in this. If you are a vendor, what are your customers doing? If you are a buyer, how do you feel?

Feel free to post any relevant info in the thread.

Personally as a vendor I prefer the new system, I think it is more detailed and much more informative. However if it comes at the sacrifice that buyers are no longer leaving reviews then the whole process becomes counter intuitive. Let's see what everyone thinks!

White Shark <3

As a buyer, I was caught off guard in a couple cases with feedback becoming permanent in the last update.  In one case I had FE'd and still been in contact with the vendor to try figure out why it wasn't received, but they were on vacation and this process is slow, so my feedback was incomplete.

Also, for regular orders since I don't usually FE, I used to always leave a quick positive feedback immediately on receiving and then update later after testing the product (might be several days in the case of psychedelics).  With the new system, it's been made clear you can't change a review so you have to wait longer before ever making one if you plan to comment on the product itself.

There are also some potential privacy concerns with the buyer stats being somewhat identifiable.  DPR temporarily blocked these stats after they were briefly visible but said they would be back in some form, possibly more anonymous (someone suggested buckets earlier like 0-10 btc spent, 10-100, etc).  Personally, on my next orders to come in, I will wait awhile for the dust to settle so I understand exactly what the ramifications are of leaving a review in the future, not to mention I am waiting for a few products that can't be tested immediately on reception anyway, so even if I had no reservations of writing a review, given the permanent nature of feedback it could not be immediate now anyway.
Title: Re: Customers no longer know/care to leave feedback
Post by: JetSetRC on August 27, 2013, 04:15 pm
Damn, I was wondering why I received no feedback from my last 5 or so transactions.

One buyer let me know before finalizing that he was going to be leaving positive feedback for sure, but he did not, so is it possible that people just can't for the life of them figure out how to navigate to the proper place to leave feedback?
Title: Re: Customers no longer know/care to leave feedback
Post by: Tessellated on August 27, 2013, 04:21 pm
I have had customers tell me they left feedback but cannot see it.
Title: Re: Customers no longer know/care to leave feedback
Post by: StonerReakingHavoc on August 27, 2013, 05:07 pm
I don't find it hard to leave feedback at all, so I'm guessing they are just lazy or just plain out computer illiterate.
Title: Re: Customers no longer know/care to leave feedback
Post by: Kiwikiikii on August 27, 2013, 05:39 pm
I saw a weed buyer leave a review with 4000btc spent. Holy shit. Talk about becoming a target.
Title: Re: Customers no longer know/care to leave feedback
Post by: TMan99 on August 27, 2013, 05:45 pm
I left a 5 out of 5 last night and plan on leaving a written review after I test out the product a couple times.
Title: Re: Customers no longer know/care to leave feedback
Post by: Diceman on August 27, 2013, 05:50 pm
I finalized a transaction today, and the only options were to leave 1-5/5 or "not rate the vendor".

No box to leave a written review that I can see.

Title: Re: Customers no longer know/care to leave feedback
Post by: dissolvedgirl on August 27, 2013, 05:54 pm
it was a bit confusing for me at first. once you leave your 1-5 rating it just takes you to the homepage without prompting you to leave any review. I did not realize right away that I needed to go to the sellers page to do so....and even then the "review" link is small and blends in with the other options (message, become a fan, etc) Perhaps if this link could be in red or above the other links, somehow making it stand out a little bit, people would have an easier time? Once everyone realizes this is how to do it, it shouldn't be a problem but with newbies coming on everyday I think making it stand out a little bit or at least having the prompt there after you leave your 1-5 rating might increase the feedback.

Another reason I would not leave feedback right away now is because they are permanent. So for instances where I am unable to test the product right away I have just finalized, left my number rating, and will then wait to write an actual review once I have tested the product. Unfortunately for some things I won't be able to test for quite a while. I feel bad about this but as long as I have paid the vendor & given a number rating I think it is fair to wait to write a review until I have tried the product, as there will be no way to change it.  Doing it this way I am able to leave the best review I possibly can & try to speak with the vendor personally before writing if I have any issues.  Some people may choose to wait to even put a number rating now also for the same reasons.  If I have received my product, of course I want to pay you but if anything were to go wrong & I have given you 5/5 & a great review, what happens for me now? I like to leave a well rounded review discussing the good/bad of packaging, shipping time, communications if needed with vendor & product itself, and I don't feel I can do this immediately if I haven't tested the product & am unable to edit/add to a review later.
If it is a seller I have dealt with many times & i know is consistent or a product that I don't need to test or can test right away I will release funds & review at the same time. Does this seem reasonable to vendors? Are your customers releasing funds & leaving you a number rating at least? Maybe they are waiting a few days to review until they have tried the products too?

Something I would like to ask the vendors is how do you feel about the discussion section & what would you like your buyers to use this for? For vendors I have purchased from many times or had a particularly good experience with, when I see they have 0 discussion I am inclined to write something there, even though I have already left a positive review.  With the new changes everyone's feedback is not as readily visible so having some positive discussion (even if similar to a review) is a good thing right? I think my stats are pretty decent so hopefully me saying something positive in this section will help out vendors I really like & help confused newbies to feel more confident? I'd love to hear what the sellers would like this section to be used for so I can make sure I am using it properly. So far I have mostly seen it used for complaints or when buyers have been unable to get a personal message responded to by the seller. I don't think it should be used as just a negative space but I'm not sure if it should be just another review section either....what do you guys think? 
I may make this last paragraph into a new post to try to get more feedback on this. 
Title: Re: Customers no longer know/care to leave feedback
Post by: MasterGrow on August 27, 2013, 05:57 pm
I finalized a transaction today, and the only options were to leave 1-5/5 or "not rate the vendor".

No box to leave a written review that I can see.
exactly the same here, you have to go account - recent orders, the option to leave it is in there.

unless it is on the finalize page aswell and i just missed it maybe.
Title: Re: Customers no longer know/care to leave feedback
Post by: dissolvedgirl on August 27, 2013, 06:04 pm
I finalized a transaction today, and the only options were to leave 1-5/5 or "not rate the vendor".

No box to leave a written review that I can see.
exactly the same here, you have to go account - recent orders, the option to leave it is in there.

unless it is on the finalize page aswell and i just missed it maybe.


you can also get to it somewhat easier from the vendors main page. it will say "review" up where it says message/become a fan/discuss/report. For me I will just go to the finalize page & open a new tab on the vendors name before I send in my finalization/rating. then you can just click the link from the vendors page. It's slightly easier than going through account, orders, etc.
Title: Re: Customers no longer know/care to leave feedback
Post by: wavelength on August 27, 2013, 06:12 pm
silk road will fail as a business if they do not force the users to leave feedback imo.

I like most of the changes, but I think its going to go to shit if it doesnt change.
like you said, people just don't care enough to let fellow members know what's going on.

Title: Re: Customers no longer know/care to leave feedback
Post by: sellitall99 on August 27, 2013, 08:07 pm
@WhiteShark

Im with ya my fellow canuck, im not getting any reviews either. Im hoping DPR listens to the masses and switches it back + buyer feedback.
Title: Re: Customers no longer know/care to leave feedback
Post by: SmokesHisBroccoli on August 27, 2013, 08:29 pm
@WhiteShark

Im with ya my fellow canuck, im not getting any reviews either. Im hoping DPR listens to the masses and switches it back + buyer feedback.

I do too and I've been pretty vocal about it because I strongly believe some tweaking to this new feedback system needs done.  I'm thankful that I've already established a lot of business relationships with vendors that I will continue to use.  But for those who are trying to pick the safest and most reliable vendors they will now mostly likely have less information to make an informed decision. 

DPR says that the changes are necessary to keep LE guessing and one step behind.  But why would he put it that way?  Is LE close to closing in?  I've been around SR for awhile.  Not as long as some, but more than a majority I suspect.  And this entire time everything has worked just fine.  The old adage "if it ain't broke don't fix it" holds true in this case.  I know DPR means well and is trying to make SR a better and safer place, but the people have spoken.  It's time to roll back the update and make things the way they were before or at the minimum make some changes that appeal to the masses.   
Title: Re: Customers no longer know/care to leave feedback
Post by: jds32 on August 27, 2013, 08:32 pm
DPR & Crew:

It would be easy to add a "review" link to each item on the orders page that would take the user to the proper place to review the order. Pending review simply becomes another state of a purchase. Perhaps with explicit options to review or skip the review. Maybe have them drop off the list 30 days after finalization if they don't review?

You might even order purchases by processing, in transit, pending review...
Title: No editing is wrong !
Post by: maligan on August 27, 2013, 09:35 pm
Not being able to edit review and  rating is a wrong idea !
Title: Re: Customers no longer know/care to leave feedback
Post by: NorCalKing on August 27, 2013, 09:58 pm
We have only had 1 in the last 10 actually leave feedback with several messaging us that they can't leave any . . .  as well as now the 4/5's are starting . . .
Maybe it's time for the formerly high rated vendors to take a vacation for a couple weeks until DPR figures out that this isn't working, so our stats don't get raped in the meantime by the new system!
NCK
Title: Re: No editing is wrong !
Post by: Isobetadine on August 27, 2013, 10:06 pm
Not being able to edit review and  rating is a wrong idea !

I would feel the same (check my other posts i was comepletely against it!) if it wasn't impemented in a much better way as initially presented.

Please correct me if i'm wrong but i think you can now wait before giving the rating untill you feel like giving the final rating.
So i believe that people who STUPID enough to finalize early(can you tell from thisi'm also against FE  ;D?)
are not forced to give an initial rating either.VERY glad they have thought about this.

I particulary adore that they have even seperated the process of rating the vendor and the review left for the product.
This gives buyers enough room to give ACCURATE  recommendation on both vendor and product(you can test you product before having to leave a review/rating now.

* Great protection for vendors against extortion from scammer-buyers/freeloaders.
* Enough cards up the sleeve for a duped buyer to defend themselves against rogue/scammer-vendors.These vendors now have little opportunity to get away with it and those pesky buyers that don't bother to visit this forum can be warned against funding these scammers.

So far i believe the SR-team have improved feedback very well and found the adequate balance between vendor- and buyerpower.I'm impressed.



~~~CRITIQUE~~~
-Better/clearer directions to inform the buyer how feedback now works.
Today i almost got pissed off i could not reward a vendor for their great service just because i did not understand the review part of the feedback-procedure.I accually HAD to use the wiki wich only put me on the right track but it was not clear either.
Out of frustration i clicked on the vendor's page and was almost going to bother him with the question on how to leave him a review. Thank GOD i saw the review button(only described as "a link"  on the wiki,i thought i was looking for a http://..... kind of link and that i missed my window of opportunity to get the link  >:()

-Some buyers,usually happy ones are not motivated enough to exercise their right/duty.
Just like on this forum people are quicker to hand out negative karma and barely take the effort to give positive karma even when deserved.


~~~SUGGESTIONS~~~

 - Perhaps implement  code to inform the buyer which ratings/reviews the buyer has left blank.That would also be an opportunity to inform new/uniformed buyers on how the feedback-procedure works.

-Since i hate it when buyers are to lazy to rate/review a warning/message should be accompagnied with the feedback procedure to remind them to fill it in EVEN/especially when satisfied as this helps their vendor and makes it possible/easier for the vendor to continue to offer the product they desire in the future.
Title: Re: Customers no longer know/care to leave feedback
Post by: sellitall99 on August 27, 2013, 10:24 pm
We have only had 1 in the last 10 actually leave feedback with several messaging us that they can't leave any . . .  as well as now the 4/5's are starting . . .
Maybe it's time for the formerly high rated vendors to take a vacation for a couple weeks until DPR figures out that this isn't working, so our stats don't get raped in the meantime by the new system!
NCK

Yup had a few 4/5 too, the way its listed it portrays as "possitive" feedback
Title: Re: Customers no longer know/care to leave feedback
Post by: Tessellated on August 27, 2013, 10:32 pm
We have only had 1 in the last 10 actually leave feedback with several messaging us that they can't leave any . . .  as well as now the 4/5's are starting . . .
Maybe it's time for the formerly high rated vendors to take a vacation for a couple weeks until DPR figures out that this isn't working, so our stats don't get raped in the meantime by the new system!
NCK

Yup had a few 4/5 too, the way its listed it portrays as "possitive" feedback

<sarcasm>Yup, becuase when you see a 4/5 the first thing you think is that the vendor is solid, and recommended...</sarcasm>
Title: Re: Customers no longer know/care to leave feedback
Post by: Isobetadine on August 27, 2013, 10:47 pm
We have only had 1 in the last 10 actually leave feedback with several messaging us that they can't leave any . . .  as well as now the 4/5's are starting . . .
Maybe it's time for the formerly high rated vendors to take a vacation for a couple weeks until DPR figures out that this isn't working, so our stats don't get raped in the meantime by the new system!
NCK

Yup had a few 4/5 too, the way its listed it portrays as "possitive" feedback

<sarcasm>Yup, becuase when you see a 4/5 the first thing you think is that the vendor is solid, and recommended...</sarcasm>

I agree,the 4/5 doesn't make sense and should be modified.

 It is presented now as the baseline rating you should leave for all good vendors.
Deducting an entire point to the rating should have a specific reason and 5/5 should be  baseline for good vendors.
If you want to give them extra praise for bonuses received or an other aspect of the vendor that make him stand out for you.. that should be expressed in the review part.Not in the rating.
Title: Re: Customers no longer know/care to leave feedback
Post by: NorCalKing on August 27, 2013, 11:30 pm
We have only had 1 in the last 10 actually leave feedback with several messaging us that they can't leave any . . .  as well as now the 4/5's are starting . . .
Maybe it's time for the formerly high rated vendors to take a vacation for a couple weeks until DPR figures out that this isn't working, so our stats don't get raped in the meantime by the new system!
NCK

Yup had a few 4/5 too, the way its listed it portrays as "possitive" feedback

<sarcasm>Yup, becuase when you see a 4/5 the first thing you think is that the vendor is solid, and recommended...</sarcasm>

I agree,the 4/5 doesn't make sense and should be modified.

 It is presented now as the baseline rating you should leave for all good vendors.
Deducting an entire point to the rating should have a specific reason and 5/5 should be  baseline for good vendors.
If you want to give them extra praise for bonuses received or an other aspect of the vendor that make him stand out for you.. that should be expressed in the review part.Not in the rating.

The best way to use this botched up system & still make it work, is to add 1 more level to it.  Right now, with a new buyer, they will see what was a formerly (100)% vendor sending out an order that eveything goes well, & will bestow them with a 4/5 and think that they were on point.  Which automatically drops the former vendor to a (80)% and may even give them a 3/5 if they didn't get it within 3 days because of USPS.

Why not leave sleeping dogs lie & keep the 5/5 as every former buyer recognizes, & have a 6/5 or change it to a 1/6 - 6/6 so that the vendors who do go above & beyond will keep the proper cudos they deserve rather than getting pulled down 20% right off the bat!

NCK

Title: Re: Customers no longer know/care to leave feedback
Post by: TheIndigoChild on August 28, 2013, 12:50 am
DPR  !! As I stated before  dont fix something that isnt broken! Please revert the review system this is garbage and will cripple the road as a whole... I have many customer's who are foreign or new and often have difficulty even using the site... Why make it even more complicated.. And as nice as it all looks it clutters up the page no one wants to look at the top spenders review.. who cares?

Old review system worked for the last few years... why change it???

PLEASE DPR change it back!  I haven't gotten any reviews at all recently as the other vendors noted.

I love the other changes (minus the FEE's % going up)  but please change it back to the old system before it starts to damage the community.. the longer it's like this the larger of a gap in review history every vendor will have!! Dont let there be a week of missing reviews as a buyer I know this makes a vendor look bad!
Title: Re: Customers no longer know/care to leave feedback
Post by: WhiteShark on August 28, 2013, 02:45 am
All in all I am liking the new system more and more. It appears that vendors who go above and beyond for their customers will get a 5/5 rating and customers will take the time to leave good reviews and good words on the discussion page.

Go above and beyond, and customers will do the same.

WS
Title: Re: Customers no longer know/care to leave feedback
Post by: QuickSilverHawk on August 28, 2013, 02:53 am
The past few finalized orders I've had have gone without written reviews.
I was a little perturbed when I got a 4/5 without an accompanying review.

So... how am I supposed to know what I could['ve] do[ne] to improve?

My record was spotless and I worked hard for it.
Eh, this was bound to happen eventually, I guess?
Title: Re: Customers no longer know/care to leave feedback
Post by: HubertCumberdale on August 28, 2013, 06:09 am
I think the inability to edit ratings is terrible. I don't FE but ratings can change.

Let's say I order 50g of Ketamine from KQueen (I really like this vendor by the way - so this situation is purely hypothetical) -

I get my package - everything looks great - I even try the product.
Perfect. KQueen gets a 5/5 and a glowing review from me.

I now get half-way through my order and realize that the second half is actually big crystalline pieces of salt. Damn...at least I can go change my rating to let other people kno....oh wait, I can't. No good.

That being said - all-in-all I don't think the new system is confusing. I think it's bulkier than it needs to be - and I think you get less information on one page...but that's about all.
Title: Re: Customers no longer know/care to leave feedback
Post by: guacamolly on August 28, 2013, 06:49 am
I noticed it too. The change went into affect about 5 days after I made my vendor account, and prior to that only 2 people were able to leave reviews under the old system. However now that I'm seeing that I am not the only one not getting reviews, I'm thinking maybe reviews won't matter as much in the future. Maybe people will just adjust their buying habits according to the vendors score, and not rely on reviews as much anymore. Maybe if something exceptional was to happen, you will get an occasional review. Kind of like Amazon works I guess.
Title: Re: Customers no longer know/care to leave feedback
Post by: convergedlight on August 28, 2013, 06:55 am
I think the inability to edit ratings is terrible. I don't FE but ratings can change.

Let's say I order 50g of Ketamine from KQueen (I really like this vendor by the way - so this situation is purely hypothetical) -

I get my package - everything looks great - I even try the product.
Perfect. KQueen gets a 5/5 and a glowing review from me.

I now get half-way through my order and realize that the second half is actually big crystalline pieces of salt. Damn...at least I can go change my rating to let other people kno....oh wait, I can't. No good.

That being said - all-in-all I don't think the new system is confusing. I think it's bulkier than it needs to be - and I think you get less information on one page...but that's about all.

I agree with this completely, although that's not a very realistic or critical example.  A better example is, you receive some drug which seems great a first, but maybe after a few days of use some toxic effects become apparent due to some contaminant that only effects you after a certain level of usage.  The current system doesn't only force you to keep now-inaccurate feedback but might make it harder to report a health risk if one becomes apparent later.  Of course, you could try to give feedback via a different means in such an extreme situation, such as in the discuss tab instead of the regular reviews, but it seems inefficient and counterintuitive to have to argue with your own feedback in another venue because you (justly) had a change of heart on the product.  Scammers will always try to find some way to game whatever the system is, but at least if people can keep their own reviews current you can assume the honest reviews are as accurate as possible.
Title: Re: Customers no longer know/care to leave feedback
Post by: WhiteShark on August 28, 2013, 08:53 am
I think the inability to edit ratings is terrible. I don't FE but ratings can change.

Let's say I order 50g of Ketamine from KQueen (I really like this vendor by the way - so this situation is purely hypothetical) -

I get my package - everything looks great - I even try the product.
Perfect. KQueen gets a 5/5 and a glowing review from me.

I now get half-way through my order and realize that the second half is actually big crystalline pieces of salt. Damn...at least I can go change my rating to let other people kno....oh wait, I can't. No good.

That being said - all-in-all I don't think the new system is confusing. I think it's bulkier than it needs to be - and I think you get less information on one page...but that's about all.

You can always use the discussion to let people know.
Title: Re: Customers no longer know/care to leave feedback
Post by: TheIndigoChild on August 28, 2013, 09:09 am
Discussion is also bad.. anyone can make a dummy account and talk shit all they want..

Please DPR read this thread and recognize the growing problem, im very skeptical to put listings back up due to all the new buyers I receive thinking a 4/5 is okay.. This is in no means an OKAY thing...
Title: Re: No editing is wrong !
Post by: L2H2K on August 28, 2013, 10:09 am
Not being able to edit review and  rating is a wrong idea !

I totally agree, as I stated in another thread I have an Issue with an order and have already updated the feedback once, the Vendor is now supposedly dealing with the issue so I wanted to update the feedback but can't....
Title: Re: Customers no longer know/care to leave feedback
Post by: L2H2K on August 28, 2013, 10:17 am
I think the inability to edit ratings is terrible. I don't FE but ratings can change.

Let's say I order 50g of Ketamine from KQueen (I really like this vendor by the way - so this situation is purely hypothetical) -

I get my package - everything looks great - I even try the product.
Perfect. KQueen gets a 5/5 and a glowing review from me.

I now get half-way through my order and realize that the second half is actually big crystalline pieces of salt. Damn...at least I can go change my rating to let other people kno....oh wait, I can't. No good.

That being said - all-in-all I don't think the new system is confusing. I think it's bulkier than it needs to be - and I think you get less information on one page...but that's about all.

You can always use the discussion to let people know.

But what if like me you have an issue and would rather keep any details private between you and the Vendor until it's dealt with then update the feedback afterwards like I have done in the past...

tbh I think the discussion/Feedback tweeks are pointless and makes things far too complicated, I would rather see newest Feedback received and filter it by product if need be (all editable by buyer).....
Title: Re: Customers no longer know/care to leave feedback
Post by: shopper1888 on August 28, 2013, 10:20 am
Apart from the stock answers, where else is there to leave feedback apart from the dicussion?  If it is not the discussion page then I need to change my answer.
Title: Re: Customers no longer know/care to leave feedback
Post by: WhiteShark on August 28, 2013, 11:17 am
Discussion is also bad.. anyone can make a dummy account and talk shit all they want..

Please DPR read this thread and recognize the growing problem, im very skeptical to put listings back up due to all the new buyers I receive thinking a 4/5 is okay.. This is in no means an OKAY thing...


I disagree. The person would have to spend a lot before they could have a viable discussion...

Hence the importance of the buyer stats. Previously you COULD create dummy account make small purchases and leave feedback without people being able to see if that account is a real account (ie high amount of purchases made), or if the account is fake (low amount of purchases)
Title: Re: Customers no longer know/care to leave feedback
Post by: WhiteShark on August 28, 2013, 11:18 am
Apart from the stock answers, where else is there to leave feedback apart from the dicussion?  If it is not the discussion page then I need to change my answer.

On the vendor page there is apparently a review button
Title: Editing feedback is essential !
Post by: maligan on August 28, 2013, 11:21 am
Editing feedback is very important ! Period !
Title: Re: Editing feedback is essential !
Post by: WhiteShark on August 28, 2013, 11:26 am
Editing feedback is very important ! Period !

Not really: wait to leave feedback until you are completely satisfied with the product
Title: Re: Customers no longer know/care to leave feedback
Post by: InbetweenWaves on September 02, 2013, 06:15 am
Account -> Pending reviews -> Leave a quality review. Or don't.

Confused me right away, but not that I have shite coming, I went looking for the spot.


I'm sure you guys already knew. I just like inserting my face into threads.

- IW

Title: Re: Customers no longer know/care to leave feedback
Post by: MLG22 on September 02, 2013, 09:59 am
I've noticed the new trend the past week...

Great product! Excellent shipping and stealth! Overweight by 102,595,303 grams!!!             Rating:  4/5
Title: Re: Customers no longer know/care to leave feedback
Post by: jesse on September 02, 2013, 10:54 am

One of my repeated very happy clients on the fact he had not given feedback:
..... just me that is late with the review, (I did not really understand the new "how to do" here on SR)

Maybe 1 in 10 give feedback, that was 9/10 before......
What else do you need ?

The system is maybe better giving the exact numbers FROM WEIGHT, HOW MANY, HOW LONG but....
IF NOBODY GIVING THE FEEDBACK WHERE ARE YOU THEN HUH ????

The last week 3 people gave their feedback/rating

Looks really nice ...''wow this guy is popular...lets order'' ...!! NOT !

 
Title: Re: Customers no longer know/care to leave feedback
Post by: JohnTheBaptist on September 02, 2013, 11:20 am

One of my repeated very happy clients on the fact he had not given feedback:
..... just me that is late with the review, (I did not really understand the new "how to do" here on SR)

Maybe 1 in 10 give feedback, that was 9/10 before......
What else do you need ?

The system is maybe better giving the exact numbers FROM WEIGHT, HOW MANY, HOW LONG but....
IF NOBODY GIVING THE FEEDBACK WHERE ARE YOU THEN HUH ????

The last week 3 people gave their feedback/rating

Looks really nice ...''wow this guy is popular...lets order'' ...!! NOT !
HERE THE SAME.....I dontings knowings howings to leavings feedbackings helloings?
Title: Re: Editing feedback is essential !
Post by: Baraka on September 02, 2013, 11:44 am
EXTREMELY IMPORTANT. Too bad very few people seem to do it. There has to be a way to encourage buyers to update their feedback to reflect product quality and effectiveness. Right now I think very few buyers even know the option exists let alone how to actually update their existing feedback. Some sort of simple note about this should be displayed to buyers every time they make a purchase and leave their initial feedback.

Editing feedback is very important ! Period !
Title: Re: Customers no longer know/care to leave feedback
Post by: NorCalKing on September 02, 2013, 02:14 pm
A simple solution is to have a info box that informs everyone that feedback can only be put in once, & is final and cannot be updated, but if they are not ready to leave a final feedback have several boxes that best describes their situation that will give a generated statement saying maybe; received goods, waiting to try & give final feedback, or like a dumbass I FE'd,  Or what ever DPR comes up with that has a little more ingenuity than what was used to describe the 1/5 - 5/5!
If there was a potential problem with the order you could check the box that says waiting to work out the kinks in the order, will finalize feedback later.  Anyway something along these lines could work.  Leave the 5/5 ratings only upgradeable, so they could never lower the rating, only upgrade it, & if in 30 days they don't go into change or finish their feedback, it would automatically go to 5.0/5 as the default.

The rating system should have at least a tenth added to it so it could be an almost perfect order being a 4.9/5 which would make it easier to give realistic scores rather than knocking a vendor down 20% on a almost perfect transaction.  Also keep the (100) with the vendor's name to give a quick snapshot of how they are handling their business instead of grading on the bell curve & dumbing down the field & making ALL the top vendors look average

Make some more succinctly written guidelines to best describe how the feedback ratings should be used . . .  like taking usps out of the picture when an order was sent priority but took 9 days, you can't hold that over the head of a vendor.  Or if an order doesn't make it through & it ends up with a 50/50 resolution, that the vendor gets a 3/5 for it.

There are more tweaks that would help, but that's all for now!


NCK
Title: Re: Customers no longer know/care to leave feedback
Post by: energyimport on September 02, 2013, 03:45 pm
I dont find leaving fee back to be the issue at all. I just dont like how you cant changed your rating or anything. Thus lets say you have to FE for a vendor, you have t leave a five then you can write in the feed back FE will update.

But say that never comes or the vendor gives you shit you can change the review but not the score, I find that some what irritating.
Title: Re: Customers no longer know/care to leave feedback
Post by: convergedlight on September 02, 2013, 09:02 pm
I dont find leaving fee back to be the issue at all. I just dont like how you cant changed your rating or anything. Thus lets say you have to FE for a vendor, you have t leave a five then you can write in the feed back FE will update.

But say that never comes or the vendor gives you shit you can change the review but not the score, I find that some what irritating.

With the current system you can finalize but not leave a rating nor feedback until the item arrives.
Title: Re: Customers no longer know/care to leave feedback
Post by: ForeverStrung on September 03, 2013, 03:43 am
Same here. We have received numerous orders but only 5 customers have left reviews =/
Title: Re: Customers no longer know/care to leave feedback
Post by: firewater1976 on September 03, 2013, 04:46 am
I can't speak for anyone else, but I always try to leave a detailed review and feedback both on the vendor/transaction page and in the forums. I don't hide my name when doing so either. The only times I have left fairly nondescript feedback was for products that really don't require it. ( I bought 200 2"x2" ziplock bags from one vendor... left feedback about the communication and shipping speed, but it's a legal product so no stealth or product quality stuff needed.) On products like psychedelics where I might not be testing them for a while, I make sure I leave detailed feedback about the experience I had with the vendor, as well as how the product looks, smells, reacts to testing kits, etc. If I am not testing when I receive, I make sure to note in my feedback that I will be leaving detailed reports on the forum.

As I said, I do all of this without hiding my username or using an alias. I want to be known as a buyer that will always be polite, but always tell the truth. If I receive substandard product, I will say so. If I receive a great product, I will say that as well.
 ( I will however, always leave a 5/5 rating for a product I have received with no problems. Hey, we are buying drugs off the internet, if they show up... Cool!)
I will always contact a vendor first with any problems that I have and I will not enter resolution unless right down to the wire.
( And unless things have gotten ugly, I will always first request more time for the transaction before finalizing.)
I will always try to write in a calm and informed manner without flaming or trolling, and will above all remain THANKFUL to the great vendors here that enables me to buy the drugs I love, without having to deal in person with the people that sell those drugs where I live!

With respect
Firewater
Title: Re: Customers no longer know/care to leave feedback
Post by: pinto43 on September 03, 2013, 04:56 am
who knows! i always leave feedback. Ive only made two purchase though! ;)
Title: Re: Customers no longer know/care to leave feedback
Post by: Kiwikiikii on September 04, 2013, 01:23 am
I dont find leaving fee back to be the issue at all. I just dont like how you cant changed your rating or anything. Thus lets say you have to FE for a vendor, you have t leave a five then you can write in the feed back FE will update.

But say that never comes or the vendor gives you shit you can change the review but not the score, I find that some what irritating.

With the current system you can finalize but not leave a rating nor feedback until the item arrives.

how is SR supposed to know when your package arrives.....
Title: Re: Customers no longer know/care to leave feedback
Post by: convergedlight on September 05, 2013, 08:08 am
I dont find leaving fee back to be the issue at all. I just dont like how you cant changed your rating or anything. Thus lets say you have to FE for a vendor, you have t leave a five then you can write in the feed back FE will update.

But say that never comes or the vendor gives you shit you can change the review but not the score, I find that some what irritating.

With the current system you can finalize but not leave a rating nor feedback until the item arrives.

how is SR supposed to know when your package arrives.....

I don't mean SR prevents you from leaving feedback until the item arrives, I mean you may finalize without leaving a rating or feedback.  And then, you may leave a rating and/or feedback later once it has arrived.  This would be the safest way to finalize early in the current system as a buyer, of course it is better not to FE to begin with.  Of course, if a vendor's terms require you to leave a 5 of 5 in additional to finalizing before shipping, that is another matter entirely (I think I've seen some terms state this).
Title: Re: Customers no longer know/care to leave feedback
Post by: brainfreeze on September 05, 2013, 08:15 am
I'm getting alot of 4/5 now saying ''came within 2hhrs, stealth good and product looks good, will try at the weekend'' WTF you mark me down even after saying everything is good
Title: Re: Customers no longer know/care to leave feedback
Post by: CosmoCanyon on September 07, 2013, 01:54 pm
10+ orders received/finalized this week...
not a single user left a comment.
Title: Re: Customers no longer know/care to leave feedback
Post by: safras on September 07, 2013, 03:31 pm
I found it useful to be able to update your feedback so that you can give feedback on the product itself rather than the vendor. For example, if the stealth and shipping etc. was all fine then for the vendor's sake I want to leave 5/5 and say that it was good, but I might not try the product for a while. This means very few reviews mention how good the product was because they are written before the product was used.

I'm still an advocate of separate reviews/ratings for the vendor and the product. Your primary concern when buying is that you will receive the product and not get scammed, and this is what is mainly covered by the current review system. But it would be nice if we could give separate feedback for the quality of the product (and also if the vendors were not too sensitive to non-perfect feedback, e.g. if it was out of 100 and you gave 95/100 because not everything will be the best ever). I guess this is what the forum has historically covered, and now the new discussions pages might be good for that.
Title: Re: Customers no longer know/care to leave feedback
Post by: jesse on September 07, 2013, 04:49 pm
last 5 days or so....12 arrived, 4 feedback....
Not good.
Me asking the clients why...to much hassle, for me they will try again but......?
Without feedback it also looks like I sold nothing.
When -as example- your last feedback was 4 days ago...looks really trustworthy (not)
Lucky have 90% repeated buyers, they don't even look at those stats anymore.
Title: Re: Customers no longer know/care to leave feedback
Post by: daveh0we on September 08, 2013, 12:27 pm
I feel like I always get shit product for my money.   I know weed is cheaper in California, Colorado, and definetly BC so why should us road users get fucked in the Ass with shitty weed and shitty prices.   I ordered 2 different wax vendors.  Both orders where short.    I order Bud. Sure its on weight or over.  But damn the Bud fucking sucks shit.  Its always fucked up.  Ive been here 2 years.   I haven't found many good deals on here.   BTW     If your not a shroom pro. Don't play.   Bags of crappy shrooms are being sold at Grade A+ prices.     REally people just because you grew some shrooms doesn't mean they are worth market value.  Same for the bud.   I get B- Grade Beasters and the dude is selling them at B+ grade prices.  My Weed Scale is (A American, B Beasters, C Commercial, D Dirt. 

The Medical CareGivers around here outshine and out price the Road and that is a problem.  Perhaps the road will survive in non medical states. Only a handful left.

LSD $10 for 100ug     FUCKING RIP OFF
Sorry about all the bad words.  Jut tired of getting ripped off.
Title: Re: Customers no longer know/care to leave feedback
Post by: Blyx on September 08, 2013, 10:36 pm
I'm fairly new but have to admit I preferred the old feedback system. That said, I think it's important to keep other potential buyers informed as to who they may choose to spend money with so will do what I can to leave pertinent feedback personally.

I have noticed that people are using the discuss tab to make up for where feedback is currently falling short, and I think that is a brilliant move.
Title: Re: Customers no longer know/care to leave feedback
Post by: livestr0ng on September 10, 2013, 08:42 am
AHHHH

This is one of the very rare times I'm posting without having read the previous posts but I accidentally just declined to leave a review (I "unrated" a vendor according to SR  ???) and now there's no going back! It was for a kick ass vendor who really deserves it and its the least I could do for what he's done for me and the services he provides.  >:( Anger. Vent. :( Sad. Fuck.

EDIT: Apparently, I once again have the option! Anger residing...smile forming. Maybe it was a glitch, I just needed to wait a little, or something else. Idk.
Title: Re: Customers no longer know/care to leave feedback
Post by: DobisPR on September 16, 2013, 09:25 am
I'm a new vendor here (not new to the road) and I put up a listing for free samples in return for nice feedback. I put 8 samples up, only to receive 5 feedback. Totally ruined the point of the free samples. Not cool...
Title: Re: Customers no longer know/care to leave feedback
Post by: FirePharmacy on September 16, 2013, 12:26 pm
When I used to buy on SR, I read and relied heavily on feedback comments to help me determine whether or not to buy from a vender.   I think most venders would agree that they make a HUGE difference in our sales.  People want to know what other buyers experience was, and most make an informed decision based on what the feedback said.

I've been extremely dissappointed with buyers not leaving any feedback as well!  Oot of eight orders finalized this weekend, only THREE left feedback.   I think something must be changed to ensure people do leave feedback!  As a vender who puts a lot of time and energy into customer service, not having buyers leave feedback about their experience is really a dis-service.   I can ask buyers to leave feedback, but think that most customers shouldn't need to be pestered to leave feedback. 

The old feedback system was way more informative IMHO.  I'd like to see a blend of the old and the new to re-gain the benefits of detailed feedback.
Title: Re: Customers no longer know/care to leave feedback
Post by: Mr Lucy on September 16, 2013, 12:46 pm
SOLUTION: Keep rating and feedback review on the same page, but still allow users to just only rank if they prefer it.
Title: Re: Customers no longer know/care to leave feedback
Post by: WhiteShark on September 16, 2013, 11:06 pm
My last 5 orders have either been unrated or no feedback...
Title: Re: Customers no longer know/care to leave feedback
Post by: zerik on September 17, 2013, 03:56 am
I think the system is just going to take a little time for people to get used to. In the end it will be a useful tool for buyers. The old way was not helpful at all as the rating could not be relied on.

I hope they start letting vendors leave reviews soon. Then if a buyer doesn't leave a timely review the vendor can say so when reviewing the buyer.

People will get used to the new 1-5 system as well. The way it was working was every buyer had no choice but to leave a 5/5. Most just said FE 5/5 and nothing else.

In time I am sure vendors and buyers will see benefits with the new set up as stellar vendors rep will shine above others.

The thing I don't like is that some peoples reviews are worth more than others and people my be inclined to abuse that privilege.
Title: Re: Customers no longer know/care to leave feedback
Post by: AlbertHoffman1943 on September 17, 2013, 11:18 am
less than 20% of customers are leaving ratings/reviews within the first week after receiving their product, but by 7-8-9 days post-finalizing, more than 80% ARE leaving ratings and reviews.
20% not leaving ratings/reviews beyond 10 days after the deal is done is a dramatic negative change from the previous system.
20% of buyers have withdrawn from a foundational and fundamental part of the way SR works after only 2 weeks. This point must be followed over the next few weeks to observe whether a trend is setting in. If that percentage remains stable going forward, then that would indicate a large drop in buyer participation on the site...which is probably a very bad thing...
just sayin
Title: Re: Customers no longer know/care to leave feedback
Post by: FirePharmacy on September 19, 2013, 09:29 pm
20% of buyers have withdrawn from a foundational and fundamental part of the way SR works after only 2 weeks. This point must be followed over the next few weeks to observe whether a trend is setting in. If that percentage remains stable going forward, then that would indicate a large drop in buyer participation on the site...which is probably a very bad thing...
just sayin

Very good point! Well said!
Title: Re: Customers no longer know/care to leave feedback
Post by: blowdrobro on September 19, 2013, 10:39 pm
I always try to leave feedback, especially when the vendors really deliver.
Title: Re: Customers no longer know/care to leave feedback
Post by: QuickSilverHawk on September 20, 2013, 01:05 am
Now that this recent implementation has had time to settle in...

Not all of my customers leave written feedback, but that's mostly OK.
I appreciate feedback when I get it, so I can continue to improve.

On the flip-side, with leaving feedback now optional, I must admit I myself have been a little lax in leaving feedback when I finalize purchases (buyer account).
Then again, this is especially if/when I am a repeat customer of a vendor, or... really, if I cannot think of anything helpful to write. Or I could be getting lazy. :(
Title: Re: Customers no longer know/care to leave feedback
Post by: livestr0ng on September 20, 2013, 06:51 am
As a buyer, I now have to write down (type in a secure place) what I want my review to say (shipping time, communication, etc) then leave the feedback after I've actually tried the product. It's kind of a pain in the ass ya, but more importantly, it's less relevant by time I actually leave the feedback. It's also a bit of a security issue because I basically have proof of past purchases on my computer without even logging into SR.
Title: Re: Customers no longer know/care to leave feedback
Post by: Cornelius23 on September 20, 2013, 01:56 pm
I suppose I'm shy, and I also suspect that I'm not alone, but I generally don't like being forced to provide written feedback on sites like EBay and Amazon. If everything was satisfactory I'm happy to leave a numerical rating but I start to tense up at the very thought of actually having to write words. With the few purchases I've made here so far, though, I've left short reviews or intend to do so soon. My willingness to do so, however, might in large part be due to the novelty of the SR experience and I don't know if I'll be able to keep it up for all transactions in future.
Title: Re: Customers no longer know/care to leave feedback
Post by: jesse on September 20, 2013, 07:55 pm
Made a little calculation....50+ orders (beside the stealth) the last 2 weeks....6 !!!!! feedback
So, new (or other) customers think the last 2 weeks I had ONLY 6 orders...wow very successful vendor???

But, keep this system, everybody is telling NO, please make it easier...but no, it will stay the same because...''THEY''
think something that was not broken had to be fixed.

The majority say NO with proof like far less ratings ....nobody listens.

Luckily I have many repeated clients.
Before this, 95% of the orders got a rating and feedback

This is no ''gut feeling'' there are numbers and....many vendors say this, the customers just don't give feedback/rating.

What I really don't understand is....why keep this up, why not listen to the ones that make SR the way it is...the VENDORS !!
Title: Re: Customers no longer know/care to leave feedback
Post by: DaFuck on September 20, 2013, 08:54 pm
CUSTOMERS WANT TO GET HIGH NOT REFLECT BACK ON YOUR FUCKING PACKAGING TECHNIQUE GO SUCK A MUFFIN
Title: Re: Customers no longer know/care to leave feedback
Post by: jesse on September 20, 2013, 09:14 pm
CUSTOMERS WANT TO GET HIGH NOT REFLECT BACK ON YOUR FUCKING PACKAGING TECHNIQUE GO SUCK A MUFFIN

well, it is obvious what you are
Title: Re: Customers no longer know/care to leave feedback
Post by: JohnTheBaptist on September 20, 2013, 10:33 pm
CUSTOMERS WANT TO GET HIGH NOT REFLECT BACK ON YOUR FUCKING PACKAGING TECHNIQUE GO SUCK A MUFFIN

well, it is obvious what you are
No he is stable, you on the other hand are a fraud. You eastern european  scum bag selling fake shit.
Title: Re: Customers no longer know/care to leave feedback
Post by: jesse on September 21, 2013, 08:24 pm
CUSTOMERS WANT TO GET HIGH NOT REFLECT BACK ON YOUR FUCKING PACKAGING TECHNIQUE GO SUCK A MUFFIN

well, it is obvious what you are
No he is stable, you on the other hand are a fraud. You eastern european  scum bag selling fake shit.
Dear John, it is obvious you got scammed by a Eastern European ''internet bride'', that make it all so clear you are constantly ranting about these countries.
What is it, she took your (welfare) money and did not show up?
Or....she was looking great on the photo but.... is looking like shit in real life LOL
Oh poor ''man'', life sucks when you are from UK and have nothing to look forward to but that grey, rainy life.
And your mailorder bride of course ...... :-[
Title: Re: Customers no longer know/care to leave feedback
Post by: graffix on September 21, 2013, 08:41 pm
I always leave ratings + feedback. However I only do it after I test out the product, not when I finalize.

I think as customers we really need to have more people leave some type of review so we can weed out the bad/good sellers.

From the great vendors I have ordered from they put alot of work in their stealth/gear and getting stuff over safely,the least we can do is take 2 minutes out of our life to leave them a review.
Title: No review
Post by: maligan on September 22, 2013, 06:19 am
About 50 % of my clients leave no review at all !

Cheers
Title: Re: Customers no longer know/care to leave feedback
Post by: somewhere27 on September 22, 2013, 06:35 am
shit Ill be the only person to actually admit that my past 3 or 4 orders I didn't write reviews just because of laziness,  But to be honest, these are vendors who have been long time vendors, (all more than a year), with 300+ transactions, and i really didnt think they cared at all bc i of course left 5/5, but Im gonna write reviews for all them right now.  good thing I saw this thread.
Title: Re: Customers no longer know/care to leave feedback
Post by: Winky Doodle on September 22, 2013, 07:16 am
Don't forget to count in the number of people who get caught, the number or accounts phished, and stuff like that. It probably won't affect it so much overall bu just recently I made an order for 3 G's of weed and 30MG of Ativan and it just got here but some asshole on Wiki changed the Commercial Forum's link to Silk Road to a phishing link or something, so now I can't finalize or review.