Silk Road forums

Support => Technical support => Topic started by: Binary10 on April 10, 2012, 09:19 am

Title: Order cancelled - Get refund though not for postage?
Post by: Binary10 on April 10, 2012, 09:19 am
Hi all,

Just put in my first order and accidentally ordered from a guy who doesnt ship internationally. No big deal. The seller cancelled the order and i got my refund.

Though when i placed my order i choose priority shipping for about 2 Bitcoins. This i didnt get refunded.

I sent a message to SR Support about a day and a half ago though still no response.

Is this the norm? If so it probably should be fixed.

Your input is appreciated.
Title: Re: Order cancelled - Get refund though not for postage?
Post by: ThePotDoctor on April 10, 2012, 01:14 pm
Are you sure you didn't just lose the hedging fee (if the listing was hedged), or if it wasn't hedged has BTC went down any?
Title: Re: Order cancelled - Get refund though not for postage?
Post by: m03r0n on April 10, 2012, 09:53 pm
Same thing happened to me.  I had an order cancelled and the refund was more than 2 BTC short.  BTC value went down about .2 in thee few days between the orderr being placed and it being cancelled.  So it looks like, even though we are buying using BTC, they are refunding on the dollar value.  Thats BS.  Why not just refund the BTC we spent?
Title: Re: Order cancelled - Get refund though not for postage?
Post by: The 5th on April 11, 2012, 02:37 am
I had an order canceled and I lost some money. I am not exactly sure how much but after doing the math it was very close, possibly exactly the shipping cost.
Title: Re: Order cancelled - Get refund though not for postage?
Post by: Binary10 on April 11, 2012, 02:46 am
hmm that might be it.. though i lost 3.2 BTC in 2 hours and 2 minutes.. seems excessive.

how would i confirm thats what happend?
Title: Re: Order cancelled - Get refund though not for postage?
Post by: Binary10 on April 11, 2012, 03:23 am
yeah thats what it i was then.. oh well live and learn :)