Silk Road forums
Discussion => Newbie discussion => Topic started by: vintagepioneer on July 02, 2013, 11:51 pm
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So last Thursday I placed an order. A day or two goes by and I check in on the process just to make sure everything is going smoothly. I notice that my order is still in processing which is disappointing but understandable. What began to worry me was when I checked out the seller's profile and a message tells me that there are no active listings for him probably meaning he ran out of product. Does this mean I am going to have to wait until the vendor gets another round of product to put out?
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If you placed the order before the vendor ran out of stock, then he should have your order reserved for you. You don't take orders on product you don't have.
Have you messaged the vendor? If so, how long ago?
Also, please tell me you didn't FE. You didn't, right?
If it does turn out that the vendor ran out of product, he should give you the option to either cancel the order, or wait until he restocks. But you really, really need to message him. If he doesn't respond in a few days (72 hours MAX) you may have to go to the resolution center.
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The SR system automatically hide a product listing if the stock is 0. But you were able to order it, so it was the last product the vendor has.
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If you didn't FE you can cancel after 4 days in process.
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Good info. Thanks!