Silk Road forums

Discussion => Silk Road discussion => Topic started by: kswag on October 24, 2012, 12:23 am

Title: how do i cancel an order
Post by: kswag on October 24, 2012, 12:23 am
I'm a first time buyer and bought a product that was up and avalible.. the product is now not available and on the venders page is say If u have a pending order they have enough to put the order through. But this vender will not respond at all. And my order for the past 2days still says processing. Does it take a week to process?.. I kinda just want to cancellation but its a reputable vender. Any help/advice?..
Title: Re: how do i cancel an order
Post by: microRNA on October 24, 2012, 01:11 am
try to have a little patience and just give the vendor a chance to get to your order, they might be a little behind or only ship a few times a week.

you will be able to cancel if its still processing after waiting 4 days i believe
Title: Re: how do i cancel an order
Post by: kitkat82 on October 24, 2012, 01:19 am
I'm a first time buyer and bought a product that was up and avalible.. the product is now not available and on the venders page is say If u have a pending order they have enough to put the order through. But this vender will not respond at all. And my order for the past 2days still says processing. Does it take a week to process?.. I kinda just want to cancellation but its a reputable vender. Any help/advice?..

If you take your cursor and hover over where it says "cancel" on the order page in your SR account a box will pop up and tell you how many days until you can cancel.  You can cancel 4 days after the order is placed.  Hope that helps.
Title: Re: how do i cancel an order
Post by: DeadRa7 on October 24, 2012, 01:40 am
I'm a first time buyer and bought a product that was up and avalible.. the product is now not available and on the venders page is say If u have a pending order they have enough to put the order through. But this vender will not respond at all. And my order for the past 2days still says processing. Does it take a week to process?.. I kinda just want to cancellation but its a reputable vender. Any help/advice?..

Since the vendor stated that he has enough stock to cover any orders that have already been placed, you need to remain patient while he/she/they catch up.  I've had orders sit in processing for over 5 days before due to a huge backlog of orders vendors sometimes face.  If you do cancel your order, and the price is "hedged" you will receive 4% less btc back due to the fee that SR charges for this service.  This may hold you back from purchasing a similar product from another vendor.  In regards to your vendor not responding to your message(s), this is also most likely due to the fact that your vendor is backlogged and simply hasn't gotten around to replying to it yet.

If you view your sent message logs on SR, you can see if the recipient has viewed your message by it being in regular text rather than bold. 

Unfortunately, its a well known fact that if you conduct purchases here you have to be patient and just let your vendor work, as well as the postal system.  As a common courtesy here, it is frowned upon to ask questions about when they are going to do what, you'd be absolutely astounded at the volume of messages vendors receive on a daily basis and usually a good majority of them are questions that could be answered by simply reading the listing/vendor profile or viewing their thread. 

Good luck with your first purchase, and welcome to the revolution my friend  ;D
Title: Re: how do i cancel an order
Post by: Shroomeister on October 24, 2012, 02:48 am
Right. less then 4 days? or a week?

If you do not have a cancel button then it has been less then 4 days. You do not get a cancel button until after 4 days for just such reasons. No buyers remorse.
Title: Re: how do i cancel an order
Post by: kswag on October 24, 2012, 10:41 am
Thanks.. I just wanted to get in touch with the vender because I assumed he would ship on the same day as order place(as it says on his page) they actually got back in touch which was key for me. I am away from my house alot and would hate to have missed it. The vender informed me they have shipping days.. I just wish they would have posted it on their page so that I would have known. Otherwise I would have bought from someone else.. but thanks for the help. Not tring to b frowned upon for asking questions. But I have a few hundred tied up soooo I'm going to ask!
Title: Re: how do i cancel an order
Post by: skulldrag on October 25, 2012, 03:43 am
My purchase is going to be canceled by the vendor, because he didnt have enough product, he messaged me and let me know, does this mean im going to loose 4% BTC as mentioned above even if the vendor cancels?  I do wish he would speed it up, if they told me they where gonna cancel, why not do it right then, now im stuck with no money, and no BTC, and will be out of time ...fuuuuuuuh :'(
Title: Re: how do i cancel an order
Post by: Shroomeister on October 25, 2012, 04:35 am
EDIT!

I may have given wrong info.

See below.
Title: Re: how do i cancel an order
Post by: microRNA on October 25, 2012, 05:59 am
i believe if the order was hedged then the buyer will lose that fee when an order is canceled and you will get the value back minus the fee, if it wasnt hedged then you should just get the same number of coins back

i dont think it matters whether it was marked in transit or not - maybe i wrong, shroom can you provide where you saw that theres a difference between before and after its marked in transit?
Title: Re: how do i cancel an order
Post by: Shroomeister on October 25, 2012, 06:16 am
i believe if the order was hedged then the buyer will lose that fee when an order is canceled and you will get the value back minus the fee, if it wasnt hedged then you should just get the same number of coins back

i dont think it matters whether it was marked in transit or not - maybe i wrong, shroom can you provide where you saw that theres a difference between before and after its marked in transit?

I think you are correct. I have only ever had to cancel very few orders. When I first started out I canceled an order that was marked in transit and the buyer lost a bit of coin. I gave it back to them out of my pocket and all that, but I just assumed he lost it because I marked it in transit.

So if a buyer places an order and the item is Hedged and I cancel it because I dont like their buyers stats or whatever.....they will lose 4%?

Is that right? Trying to understand it myself now.
Title: Re: how do i cancel an order
Post by: microRNA on October 25, 2012, 07:06 am
i believe you are right

my knowledge is coming from this thread called does it cost anything to place an order

http://dkn255hz262ypmii.onion/index.php?topic=53319
Title: Re: how do i cancel an order
Post by: Shroomeister on October 26, 2012, 03:33 am
Yes I have read that before. I still thought I was on the right track with what I said earlier.

Either way. I edited my above post to reflect there is a good chance I didn't know WTF I was talking about. ;)

Thanks!