Silk Road forums
Support => Technical support => Topic started by: ripplingwalls on May 02, 2012, 04:38 pm
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I made a purchase it's been 15 days and i still havent received it, i have two more days before auto finalize happens and i want to avoid getting refund rate and auto-finalize rate up so how do i extend the auto finalize time to give the product more time to get here before i release funds or decide on what to do next?
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enter resolution center and request an extension. the resolution center extends autofinalize by 3-5 days automatically i think. I don't know if the vendor has to accept your extension or if it just does it on it's own. It also shouldn't affect your buyer stats, unless a refund is given.