Silk Road forums
Support => Feature requests => Topic started by: electriccrazyman on April 20, 2012, 12:18 am
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I recently asked VortexMilkMan to cancel an order that I had extended the date on twice. Rather than Cancel he issued a refund. So I get dinged with a recent refund rate that doesn't make sense. There are two issues with this - first, VMM is basically on probation with very few people receiving anything. The only reason I had the option to get my money back is that I didn't finalize early. It's pretty clear he didn't ship - I didn't really get a refund, the transaction got canceled. Second, by weighting only recent transactions it's not obvious that the refund rate is based on a smaller number than my total transaction value.
Anyway, it seems like some work is needed in order to better reflect what is really going on as part of buyers stats.
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Orders can only be cancelled before the vendor flags them as shipped. After that, they can no longer be cancelled but can be refunded.