Silk Road forums

Support => Customer support => Topic started by: tedrux on June 24, 2013, 04:08 pm

Title: Lost Pin
Post by: tedrux on June 24, 2013, 04:08 pm
I lost my damned pin.I never had any coin to use so I forgot it. now I have one chance left to use get it right. some one help please.
Title: Re: Lost Pin
Post by: ChemCat on June 24, 2013, 06:08 pm
hiya tedrux  :)

ok on your SR page scroll to the bottom of the page and click the Support button.

Explain about your problem..you'll more than likely have to give them your log-on information.

It might take at least 24 hours for them to get back to you..just be patient  :)

Contact Support  :)
Title: Re: Lost Pin
Post by: ChemCat on June 24, 2013, 06:12 pm
Read this tedrux...

http://dkn255hz262ypmii.onion/wiki/index.php?title=PIN

When you register an account on Silk Road, you must create a PIN. Your PIN is in addition to your login passphrase and is required when making a purchase, transferring funds, withdrawing funds, and when making important updates.

If you forget your PIN, you will have 5 chances to enter it correctly before it is locked. After your 5th unsuccessful try, you will be redirected to the homepage where you will be shown a message with the time remaining before you can unlock your PIN. After waiting for the allotted time, that message will turn into a link to a page where you can create a new PIN.

If you see this message, but you have not used your 5 PIN entry attempts, it could mean that someone else has gained access to your account and is trying to reset your PIN. If this is the case, you should change your password asap and change your PIN once the wait time is over.



I Hope this has Helped You   :)


Peace & Hugs,

ChemCat  O0
Title: Re: Lost Pin
Post by: tedrux on June 24, 2013, 09:42 pm
thank you chem cat <3 . Im forced to sit here and wait for another three days and I guess my child like excitement has turned into disappointing impatience . I want the package in the mail today but :/ .
Title: Re: Lost Pin
Post by: ChemCat on June 24, 2013, 10:07 pm
You're very welcome  :)

yeah, it's a pain sometimes, i know.

it'll all be ok  ;)

Peace & Hugs,


ChemCat