Silk Road forums

Support => Technical support => Topic started by: bigblaze on May 24, 2012, 04:31 am

Title: Question about resolution center and how to get there. Please enlighten! TY
Post by: bigblaze on May 24, 2012, 04:31 am
I'll preface this by saying that I checked the wiki and all that but found nothing, there was a link in the wiki to the resolution center but it was an old link I think as it did not work. Anyhow:

Quick question about resolution center and all that... how do I get there from the SR homepage or order page? Sorry never been in this position before.

I have a few days left on an order and do not want to receive an auto-finalize on my stats and don't want to finalize obviously. When the time on the order page expires, what happens? When those transit days reach 0 it is auto-finalized so do I just contact SR before those days expire explaining the situation? I don't want to inundate them but at the same time don't want to lose $ and ruin stats.

- Is the resolution center just the link at the bottom that says "Contact SR"? Or is there an actual resolve button I can see somewhere, and if so, when and where would that magic button be?

I am going to be contacting the vendor before those days expire but don't want to get ahead of myself here, just want to know how and when things happen so I can make sure all goes smoothly for everyone.

Any light you can shed would be great, I have never been in this situation before and don't want to screw up my stats with an auto-finalize and obviously don't want to finalize w/o receiving... plus it would be nice to know where the resolution center is and when I should start it after contacting vendor before that 0 hits and it's auto-finalized. Lastly, once transit hits 0, SR can't do anything correct?

Thank you for the help, it is truly appreciated.
BB
Title: Re: Question about resolution center and how to get there. Please enlighten! TY
Post by: captainjojo on May 24, 2012, 07:44 am
On the order page, where it says 'Finalize', it will add the word 'Resolve' when it goes so many days past the original order date.  Just click on Resolve and it will take you to the resolution center.  Make sure you do this before it auto-finalizes.  Resolve appears about 4-6 days before it will auto-finalize.
Title: Re: Question about resolution center and how to get there. Please enlighten! TY
Post by: bigblaze on May 24, 2012, 03:58 pm
Thank you for letting me know that CaptainJoJo, at least I know what to expect now. Thanks for spending the 5 minutes to respond.