Silk Road forums
Market => Rumor mill => Topic started by: treeline on September 16, 2012, 02:59 am
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I placed an order with a trusted vendor ten days ago. He shipped the same day. I never received the order, in spite of receiving 2 other more recent orders today. The vendor and I were in contact the whole time and he was great about communicating with me and helping figure this out. He was willing to resend the package if I could use a different address. Since I don't have a different address to use (and refuse to send it to a fake one or to one of an unsuspecting friend), the vendor decided to refund me 100%.
This was okay with me, and I was grateful for the vendor's help throughout the whole ordeal.
My question though is are vendors now going to be hesitant to do business with me because I was refunded due to a package lost in the mail?
Thanks for any advice you can give!
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Answer all depends on the vendors policy and also how bad it hurt your stats.. If you have spent say a thousand and you got a refund for $100 then you have a 10% refund rate and many vendors don't like to do business with people over 5% or some vendors make them FE while others don't care or are just too busy to even notice! Hope it wasn't too big a hit man and I know it sucks and especially when its not your fault!
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damn ... :(
just looked up my stats --
Total transactions: 10
Total spent: ฿37.66
Refund rate: 9.38%
Auto-finalize rate: 0%
so my refund rate is 9.38% because of an item that was lost in the mail. that's depressing.
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There is a sticky on top of this forum that hints at the answer.
I try never to get a refund.
Either we work a deal out, 95% of the time.
Or, I get the vendor to cancel the order, and return my money, 5% of time.
99% of of my orders come through. Some take as long as a month. I'm also careful, after being burned, about who I pick.
No matter what, shit happens, so you need to be in the good graces of the vendor.
Thats why PM'ing and working a deal is better than flaming.
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Yeah, definitely not trying to flame. The vendor has been awesome through the whole ordeal. I guess the issue is just that he is a new vendor and hasn't had to do the resolution center stuff before, and I've never had to as a buyer either, so neither of us knew exactly what the best course of action would be and before I could suggest cancelling the order, he had issued a refund.
Ah well. The drawbacks of having only one viable mailing address! :D