Silk Road forums
Market => Rumor mill => Topic started by: LordofSpeed on September 27, 2013, 11:09 pm
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It's FINALLY drawing to the last hours of being open in the resolution center, and I HOPE that also means me finally receiving my money. It seems that the best advice is to remain calm and professional, and exclude emotion from presenting your case.
I'm not sure if that's what I did or not, but here goes:
" I wish I could find it in myself to slightly believe you should get some of your money refunded, but when presented with the facts, there's no way I can offer you any refund at all.
1. At the time of the order, you were only a member for a matter of days. You had and still have 0% feedback or any credibility.
2. Unlike most new buyers, who try and get lucky enough to find a vendor that allows them to even make a small purchase, you purchased the entire remaining quantity of the item. Not to mention the title says, "New Vendor Sale," making me a potentially easy target for scammers looking to take advantage of possibly not using tracking etc.
3. The address that I sent the package to was copy and pasted directly from your own entry, so if you managed to mess up your own address, then you should be held liable anyways.
4. It seems a little fishy to me that instead of working to get to the bottom of the situation and get your money back or product in hand, you immediately file a claim saying you'll just settle with taking half back.
5. Last but not least, there is the cold hard proof. The tracking receipt that I have next to your transaction # in my record book shows the product was delivered. I have used the same exact shipping method on over 40 transactions, which all show delivery confirmation on the tracking like yours, and not one of them has had any issue or anything less than perfect things to say.
Taking everything into consideration, there's no way I could possibly refund a brand new user with 0 feedback on a transaction such as this. I have worked way too hard researching, preparing, and finally putting my practices into action to not stand up for my business. In the very unlikely situation that you really did never receive anything, you should have been aware of that risk when you decided to purchase, but all of the evidence significantly discounts that possibility."
And for those of you who have gone through this process before, do I need to go and post the tracking number inside of the resolution center?
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I back your assertion of the situation.
There will always be buyers trying to take advantage of kindnesses. You do not need the business of new buyers, you should turn them away.
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It's FINALLY drawing to the last hours of being open in the resolution center, and I HOPE that also means me finally receiving my money. It seems that the best advice is to remain calm and professional, and exclude emotion from presenting your case.
I'm not sure if that's what I did or not, but here goes:
" I wish I could find it in myself to slightly believe you should get some of your money refunded, but when presented with the facts, there's no way I can offer you any refund at all.
1. At the time of the order, you were only a member for a matter of days. You had and still have 0% feedback or any credibility.
2. Unlike most new buyers, who try and get lucky enough to find a vendor that allows them to even make a small purchase, you purchased the entire remaining quantity of the item. Not to mention the title says, "New Vendor Sale," making me a potentially easy target for scammers looking to take advantage of possibly not using tracking etc.
3. The address that I sent the package to was copy and pasted directly from your own entry, so if you managed to mess up your own address, then you should be held liable anyways.
4. It seems a little fishy to me that instead of working to get to the bottom of the situation and get your money back or product in hand, you immediately file a claim saying you'll just settle with taking half back.
5. Last but not least, there is the cold hard proof. The tracking receipt that I have next to your transaction # in my record book shows the product was delivered. I have used the same exact shipping method on over 40 transactions, which all show delivery confirmation on the tracking like yours, and not one of them has had any issue or anything less than perfect things to say.
Taking everything into consideration, there's no way I could possibly refund a brand new user with 0 feedback on a transaction such as this. I have worked way too hard researching, preparing, and finally putting my practices into action to not stand up for my business. In the very unlikely situation that you really did never receive anything, you should have been aware of that risk when you decided to purchase, but all of the evidence significantly discounts that possibility."
And for those of you who have gone through this process before, do I need to go and post the tracking number inside of the resolution center?
If you can produce a tracking order that says 'delivered,' then fuck em and don't look back. Especially a brand new buyer. If everything you've said is accurate, they're trying to scam you.
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5. Last but not least, there is the cold hard proof. The tracking receipt that I have next to your transaction # in my record book shows the product was delivered. I have used the same exact shipping method on over 40 transactions, which all show delivery confirmation on the tracking like yours, and not one of them has had any issue or anything less than perfect things to say.
BOOM. Bring that hammer down on that bitch!
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You seem like a reasonable vendor, do not feel so bad!