Silk Road forums

Support => Technical support => Topic started by: l4v3n on March 05, 2012, 06:00 am

Title: PIN RESET (HOW, WHEN, WHERE)
Post by: l4v3n on March 05, 2012, 06:00 am
Like many people I either never set a PIN or can't remember doing so.  I emaied support and got this response:

Quote
PIN (Secondary password) reset. Please log in and out to be asked for a new one.

~SR Support

My question is for anyone who has had a PIN reset.. How did you accomplish resetting your pin?  Please be specific.  I see no prompts and am on wits end.

Thanks for your time.
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: otto320 on March 05, 2012, 06:35 am
+1

I think it is supposed to prompt you to set a PIN when you log in after you log but I'm not getting it either. They tried twice for me now, I'm still waiting for another message.
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: mrfix on March 06, 2012, 02:37 am
im on my sixth day waiting for pin reset...not even a message back from them..o god .!!
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: l4v3n on March 06, 2012, 04:07 am
SR support and I tried it two times with no luck.  It appears like I will be waiting a week.  So sad  :'(
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: bartil37 on March 06, 2012, 04:16 am
I'm experiencing this too... complaining so that hopefully this issue gets some attention.
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: mrfix on March 06, 2012, 06:54 pm
got message today saying PIN (Secondary password) reset. Please log in and out to be asked for a new one.

i have tryed half a dozen times and nothing!!!!!!ahhhhhhhh!!!
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: DrLivesey on March 06, 2012, 08:16 pm
got message today saying PIN (Secondary password) reset. Please log in and out to be asked for a new one.

i have tryed half a dozen times and nothing!!!!!!ahhhhhhhh!!!
Same here  :(
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: mrfix on March 07, 2012, 09:32 pm
got mine worked out..hope you did to
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: l4v3n on March 07, 2012, 11:42 pm
got mine worked out..hope you did to

Could you elaborate?
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: sharkonwhisky on March 08, 2012, 02:18 pm
I've got the same problem...I was all proud of myself having finally got the Bitcoins, am about to order something delightful that likely won't be around for much longer, and I'm being asked for a PIN that I have no memory of creating...says I may need to wait a whole week before I can' reset' it. Technically I'm not resting mine, because I don't remember ever making one...is there any way around this or am I doomed to wait a week no matter what??
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: derzkiy on March 09, 2012, 12:28 am
Silkroad         support      PLEASE        RESET        my         PIN         password, 

                         there were few points that i want to buy.

Account name: derzkiy

Great thank's 4 your ATTENTION!
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: goangod on March 09, 2012, 12:09 pm
somebody help me pls
i got the message last week that my pin needs a reset,i never had one in the first place,,problem 2 is that i cant open the message on sr thats from customer support,i been trying for over a week,i can read messages from other members but not from customer support
today im about to make my first btc transfer to sr and want to place an order but at the moment im fooked
anyone got any fix for this please
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: orst on March 09, 2012, 01:18 pm
same here!!
ive never set any pin. and on the last order ca 3months ago it didnt require.
pls fix that as soon as you can >:(
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: goangod on March 09, 2012, 02:30 pm
login to SR/account/ then click on "what is my pin" and you will get further instructions
just found this out
hope it helps
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: orst on March 09, 2012, 10:14 pm
Quote
Reply to that messages 7 days AFTER recieving it to get a new PIN.

Already seen this, but still its unacceptable that my Btcoins have to remain 7days untouched. Not only that i cant buy anything for a week, but also what if the quotation drops like a few months ago?
Also ive never recieved any notification about setting a pin, when ive seen it, it was already to late.

Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: orst on March 10, 2012, 11:55 am
allright, after a few requests to the staff the problem was fixed. thanks for the fast help ;D
Title: Re: PIN RESET (HOW, WHEN, WHERE)
Post by: BrightLights on March 16, 2012, 09:52 pm
Seriously?! This is quite fucking annoying! How are you going to require a 2nd password and never ask me for one? I've had my account for about 6 months and am finally ready to make my first order. Now it seems I have to wait an entire week!! Who knows what'll happen to bitcoins by then! This policy is ridiculous and makes no sense. Somebody please fix this ASAP!