Silk Road forums

Support => Feature requests => Topic started by: Festivalia on June 26, 2013, 05:29 am

Title: Orders 'placed' versus Orders 'processing' when making purchases:
Post by: Festivalia on June 26, 2013, 05:29 am
If we added another layer to the vendor-side of the ordering process, we could eliminate a lot of current issues.

What if we added a layer that did the following:

1. When an order is placed, the option to cancel that order becomes available immediately, just in-case.
2. When an order is placed, the Vendor is notified of an order, but cannot see the address information of the order until the order is marked "processing" by the vendor themselves.
3. Once an order has been marked "processing" by the vendor, the option to cancel is terminated.

This would eliminate wait-times and what not that occur when vendors dont log in for several days but leave listings up and unattended. This would also eliminate the potential  buyer-scams that have and do occur; when a buyer(intentionally, or just impatiently) cancels an order that hasn't yet been marked "in-transit" by a vendor who is constantly busy and ships items out before marking them in-transit.

What does everyone think?
Title: Re: Orders 'placed' versus Orders 'processing' when making purchases:
Post by: missbliss on June 26, 2013, 03:17 pm
hi hi
these are excellent ideas!

i believe this suggestion is kind of how the order system works on Atlantis. when a buyer places an order it goes into vendor's "new" order box. that subtracts the quantity of the order from the listing temporarily, and when the vendor agrees to ship, clicks "approved" and then the order becomes contractual as per what you're used to on SR. if the order gets cancelled that quantity gets re-added back to the listing

in "new" buyer and seller can both cancel the order at any time. in "approved, waiting for shipping" the buyer can no longer cancel, and the seller can now see the shipping details (hidden from vendor while in "new" section) this is effectively the "processing" time when your order should be getting packaged up

once seller ships, order gets marked as in transit and "awaiting finalization" while the object is en route. auto finalize timer begins at this time. rest of the process is the same as it exists now on SR: buyer receives and finalizes, then can leave feedback.

xoxo
-mb
Title: Re: Orders 'placed' versus Orders 'processing' when making purchases:
Post by: drbrule on June 27, 2013, 02:37 am
This would eliminate wait-times and what not that occur when vendors dont log in for several days but leave listings up and unattended.

Oh god, I hate that shit. I can't tell you how many fucking times I've placed an order, only to see the vendors "last seen" status change to "1 day ago" in a matter of hours. For some reason it has happened for like, 8 out of the last 10 orders I have placed. This is especially bad if you're sick/running out and about to be sick, and your bitcoins get tied up  :-\

So yeah, that idea sounds good to me.
Title: Re: Orders 'placed' versus Orders 'processing' when making purchases:
Post by: bbbaac on July 05, 2013, 02:25 pm
That makes sense that if the vendor dosent respond within 24 hours or something the buyer has the option to cancel order. Why right away though ? if you order something then want to cancel it 10 minutes later you either didnt do enough research on the buyer/ product. or are stupid. 24 hours is enough time that if the vendor dosent respond you could cancel.

Title: Re: Orders 'placed' versus Orders 'processing' when making purchases:
Post by: Festivalia on July 05, 2013, 05:37 pm
That makes sense that if the vendor dosent respond within 24 hours or something the buyer has the option to cancel order. Why right away though ? if you order something then want to cancel it 10 minutes later you either didnt do enough research on the buyer/ product. or are stupid. 24 hours is enough time that if the vendor dosent respond you could cancel.

Maybe you buy a listing for $400, and then 10 minutes later, you see the vendor you just bought from was "last seen 1 day ago" and your favorite vendor just comes online, and lists the same item for $300.

Would be nice to have the option to cancel, no?

Why NOT right away is a better question. To think people don't make mistakes and realize it shortly after, is to give the human race too much credit.
Title: Re: Orders 'placed' versus Orders 'processing' when making purchases:
Post by: Festivalia on July 05, 2013, 05:41 pm
That makes sense that if the vendor dosent respond within 24 hours or something the buyer has the option to cancel order. Why right away though ? if you order something then want to cancel it 10 minutes later you either didnt do enough research on the buyer/ product. or are stupid. 24 hours is enough time that if the vendor dosent respond you could cancel.

It makes sense that the option to cancel be made available immediately, and until the vendor views and accepts the order by placing it into their processing queue. This allows buyers the opportunity to have complete control over their money. *their* being the key word. As it is not the vendors money, until the vendor ships the order; and the order is received. So, with the option to cancel up until the point of an order being accepted/processed only makes sense from a buyers standpoint.

I guess this is easy for me to wrap my brain around, having been here so long as both a buyer and multiple vendors.
Title: Re: Orders 'placed' versus Orders 'processing' when making purchases:
Post by: NW Nugz on July 20, 2013, 05:32 am
With Btc volatility, letting either party cancel if they want to after waiting to see what Btc prices do, seems problematic. Buyers would be able to cancel and re-buy as coin values went up. It would encourage vendors to pay close attention - good in some ways, but, very time consuming. Since buyers would be able to do that, vendors could feel justified in canceling when Coin prices went down after the order. I think I prefer an approach where the vendor has something like 18 hours to accept before the buyer can cancel.
Title: Re: Orders 'placed' versus Orders 'processing' when making purchases:
Post by: bbbaac on July 20, 2013, 07:04 am
well now they have a way to sort from lowest price first so i guess you wont make that mistake again lol ::)