Silk Road forums
Support => Technical support => Topic started by: Cgault on October 23, 2011, 04:41 am
-
I just had an unexplained order cancellation from a vendor that marked status shipped, The money was put back into my account. I just happened to look at my transaction history, and see of course that due to the crash, my long order history is now three orders, and my refund rate is now 30%....obviously wrong in light of months of orders that are now gone from my history, but correct if looked at against the three orders that are in there after the crash, I dont want vendors to think I have a 30% refund rate, especially as this refund was not the result of me canceling or going through resolution.
So folks, I will cross post in tech support. Just all you vendors, when viewing buyer stats, take note that the recent crash affected the account history and refund rates.