Silk Road forums

Discussion => Silk Road discussion => Topic started by: Mitsikeli on December 21, 2011, 01:18 pm

Title: Buyer stats question
Post by: Mitsikeli on December 21, 2011, 01:18 pm
I have ordered 7 items. 3 of them i think was in one order. So lets say 5. One of them never reached me so i got full refund. And my stats now say about 45% refund rate? Isnt it quite big?? How is it calculated?
Title: Re: Buyer stats question
Post by: gainslayer on December 22, 2011, 08:45 am
I had the same issue after my first two orders -- one was refunded 100%, the other, completely successful.  This seems like it should be a 50% rate.  However, since my refunded order cost substantially more than my successful one, I ended up with around an 85% refund rate.  I believe the refund rate is calculated by dividing the (amount refunded) by the (total amount of all your orders).  Hope this helps!

Also, a quick shout out to LSDirect for actually agreeing to do business with me despite my horrendous refund rate. Keep up the good work!
Title: Re: Buyer stats question
Post by: Mitsikeli on December 22, 2011, 11:59 am
Thanks for the answer. I thought of something like this but i am quite sure it should be smaller anyway....Thats quite bad. Cause now even a guy i have received succesfully 2 orders told me to finalize early...And price was small.Anyway...
Title: Re: Buyer stats question
Post by: arutha on December 22, 2011, 01:22 pm
Yeah it goes on % of money refunded not % of transactions refunded... It can take a while to work it back up again, but stick with it and you will be back with a low %.
Title: Re: Buyer stats question
Post by: czxtvr on December 28, 2011, 04:32 am
wow guys that really sucks...thanks for sharing.