Silk Road forums
Support => Technical support => Topic started by: littledrink on November 17, 2012, 12:03 pm
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Hi guys, hope everyone is feeling better after the down time. I have to say that the conspiracy theorists were starting to make me paranoid but it's a relief to come back and see everything is back to normal. My question is, how long do you think it'll take for support to get through the bulk of their messages? I recently put some money in and went to buy a product only to realize that I had reset my pin about a year ago (haven't made any purchases since). I know that this is a very minor case in the grand scheme of all of your issues, and I can fully appreciate that those who are missing btc right now are panicking more than I am and I have no problem with you going first. I'm just curious to see if any of you have an idea as to when we may all get a response. Please note that I'm not trying to sound ungrateful, or impatient. I realize that the SR team is most likely very very small and it could take a long time to answer everyone who has a question about anything. I hope everyone is feeling better and that SR continues on for a while to come.
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Yea, I also need to reset my pin.
posted
http://dkn255hz262ypmii.onion/index.php?topic=22136.msg602161#msg602161
Just create another account till your old one is restored.
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I have found SR support to be fairly quick dealing with issues. I suspect they start with the first message they have and work through them as they fix issues. The more issues they are dealing with, the longer it takes.
In comparison I think their response time is much quicker then almost any 'white market' companies I have done business with.
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Quick to tell me I need pin reset, 13 days later, when it was time to reset no cigar or reading messages yet. Ill keep ya updated. Actually now I just wanna sell my bitcoins, every reason I loaded money on is gone. Peoples auctions I was trying to bid on are long over, nothing will arrive before the holiday, I feel like I wasted money on commision to get btcs when my boy is back with what I wanted in the 1st place. If the moon falls outa the sky and I get my pin reset Ill post it.
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I sent them a message a couple days ago... First time... How long do you think 'till they get back to me?
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Well apparently it takes 13 days if ur lucky to get it reset. How long have u waited so far?
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what do you guys intend for "support"?
asking help on a topic in the "technical support" section? or is there a mail where i can write to?
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what do you guys intend for "support"?
asking help on a topic in the "technical support" section? or is there a mail where i can write to?
On the SR look to the bottom right hand corner of any page. There should be a link to message them there.
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Asides contacting support they want u to address issues on here, the mod Flush usually replies once a day. He helped me out once faster than SR support but lately I guess everyones in labor.