Silk Road forums
Support => Technical support => Topic started by: Banjo on May 21, 2012, 03:25 pm
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So I've had my first experience using the resolution center, and it's left me a little concerned about the process.
Here's what happened:
1.) I placed an order for a single adderall pill as a sample. I was hoping it would be able to help me focus when I'm programming, but I've never tried it so I wanted to get a very small sample. I order from a vendor, who, at the time, was fairly new, but had nothing but positive feedback. Total order was about $10.
2.) Vendor takes about a week to mark item as in transit. I figure people get busy, and since it's just for an experiment anyway, I don't really care.
3.) After a week, vendor marks item as in transit. Doesn't communicate with me at all explaining the delay. I don't feel the need to pester him about it, so I say nothing.
3.) After two weeks as being marked in transit, and with the auto-finalize date coming fast, I send the vendor a friendly message asking if he has any status updates on the order. I ask if he has a DCN so that I can verify it was indeed shipped. I offer to finalize the order if he gives me a DCN. Vendor doesn't reply.
4.) After a couple more days, with the auto-finalize date around the corner, I submit for resolution. I ask for a 100% refund, since the vendor hasn't communicated at all with me through the whole process, and I can only assume he's gone and/or never sent the pill in the first place.
5.) Vendor never replies in resolution center, and the date closes, and SR steps in.
6.) Now, the part I'm concerned about. After a couple days, SR's decision is to extend the due date by 100 days.
Now, it's only $10, and at this point I'd rather finalize and give the vendor a bad review so others can stay away. I don't care about the $10. What I do care about is that SR admins decided a good response, when a vendor's score has been steadily dropping, and hasn't even bothered to acknowledge the resolution center request, would be to extend the process by over three months. What's the point of an escrow system if you get your money tied up for three months?
So my question is, is this standard? Did they set it so far ahead because it's only $10? I'm concerned because what if that order had been for $300? Would I now have $300 that I can't use for three months?
Is it unreasonable of me to think that 100 days to allow an obviously MIA/Uninterested vendor to respond is unreasonable?
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I haven't needed to use the resolution center yet, but in your case if that is what happened then this is pretty poor judgement on whoever at SR did this. Defeats the entire purpose of an escrow system. Did they give you any reason as to why?
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Damn dude that's real shitty! I've never had to go into the 'resolution process' and hope i never have to now that I know how they handle it. It sounds like they just don't want to deal with it so they figure oh let's put this off 100 days and pretend it didn't happen. Hopefully an admin will see this and it'll get fixed for you because adding 100 days isn't gonna fix jack shit in this situation.
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Sounds like a mistake to me, i've never heard of a 100 day extension before