Silk Road forums

Support => Technical support => Topic started by: darthvaderstar on June 26, 2012, 01:23 am

Title: Resetting pin?
Post by: darthvaderstar on June 26, 2012, 01:23 am
I messaged support and they said to message back after 5 days, i wasn't able to get on the past 2 days and im on the 7th day and just messaged them back, im just wondering how long will this process take?
Title: Re: Resetting pin?
Post by: wretched on June 26, 2012, 03:07 am
the process will take until it is done. Sorry for the dickhead answer, but they are actual people reading, replying, and resetting this for a customer base you probably cannot fathom. the process takes time, and it sucks, but it is for verification of identity. If you can find a way to prove your identity to them without a shadow of a doubt, I'm sure they will work with you in a reasonable time frame.


This is why I advocate for creating a gpg key as soon as you understand hown and post said public key in the "post my pgp key" thread early in your career here. then, when you message them to help you reset your pin, use that key to sign (not encrypt) your message and include a link to your post in the pgp key thread where your key has (hopefully)been posted since WAY before you locked out your PIN.

the PIN was created to stop phishers, not to lock up the money of the forgetful.