Silk Road forums
Support => Technical support => Topic started by: Bigdeal100 on October 28, 2012, 04:18 pm
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Hi ,I am a new vendor in SR ..I have two problems and need help .
1. Two of my buyers have received my items 3days ago , according to the tracking number details .
But till now I don't see the bitcoin in to my account ..
2. One of the buyer didn't leave the feedback to me after they got the item .
what could I do ..? Should I PM them to ask or wait for the auto finalize ? The auto finalize still have 7days .
Should I ask for the feedback from my buyer ??Is it good ??
Thanks
Bigdeal100
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The funds should show on your account page under 'escrow'. That means the SR is holding them for you. Once the buyer clicks the 'finalize' button the coins will move out of escrow and into your account. If you are in a hurry for the funds I would suggest a friendly reminder, asking if they received their package, were they satisfied, and request they finalize and leave feedback.
Sometimes buyers forget to finalize. Just be polite and continue to communicate with them. You can tell if they have read your message to them by looking at your 'sent' mail.