Silk Road forums

Support => Customer support => Topic started by: uspilotzzz on July 29, 2013, 03:24 pm

Title: New vendor questions
Post by: uspilotzzz on July 29, 2013, 03:24 pm
I am looking at opening a vendor account for digital goods and I am wondering if there is any way to set up auto reply emails for purchases.  For example someone buys an ebook and then I could have an auto reply with a link, user name, and password.

I am also curious about the vendor bond.  I understand the requirements to get the bond back after 6 weeks but what if you aren't getting any sales and decide to close your vendor account?  Can you get your bond back in that case as well?
Title: Re: New vendor questions
Post by: inigo on July 30, 2013, 07:53 am
We don't provide any built in function for automated response messages. It's possible for a programmer to design their own bot than can do it, and I've heard of some vendors doing just that. But other then that I don't have any info on the subject.

As for the bond, the refund is a reward for vendors who prove themselves to be a valuable asset to the marketplace. The ONLY way to earn that refund is to meet the requirements laid out in the wiki. If you don't make any sales and close up shop, you forfeit the vendor bond.