Silk Road forums
Discussion => Shipping => Topic started by: goblin on May 18, 2012, 09:27 pm
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Hi, I'm not near this yet, but I was wondering what happens if a buyer makes no effort to have a package redelivered to his place? The package was sent with a DCN, I know the PO tried to make delivery and left a notice. The package is to be returned to a FAKE ADDRESS 15 days after that notice is left unless acted upon by te receiver. Obviously I will never see it nor its contents. Buyer may incur danger of investigation if PO or LE decide to have the package opened once they see that the return address is not valid.
The package value is quite high, maybe not to great big vendors with lots of wherewithal, but to me it's a lot of money.
Then the autofinalization process takes place. I don't have the heart to keep money that doesn't really belong to me because buyer didn't get the stuff.
On the other hand, by rights the bitcoins ought to find their way to me because of buyer's failure to have package redelivered.
As I say, it hasn't reached that point yet, and maybe the situation will straighten itself out. But this poses a dilemma to be sure. Has any other vendor have this happen and what is the usual outcome? And what is the right thing to do ethically? Lose out completely and hope for better thigns next time, or come to some kind of compromise with the seller?
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The way I see it, it's pretty clear cut. As a vendor, you upheld everything that was expected of you. Heck you even went on to feeling bad because your customer didn't get something they ordered. On an illegal market it like this, that sort of compassion will either turn you broke, or among the top sellers.
The fault here lies with the buyer not ordering a redeliver. Perhaps they are having some sort of problem IRL, or perhaps they are sketching out about receiving a 'missed delivery' note thinking the police are attempting a controlled delivery.
Either way, this situation is out of your hands. If the guy comes back and has a genuine reason for not re-delivering then you could just chop any profit you made off the top off the order and refund him. That way you're not at a personal loss, and at least the buyer is left in sightly better position.
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It is very decent of you to give the ethical implications of this case so much consideration. Is it known why the buyer doesn't organise a redelivery? After all it is in his own interest that the package doesn't get opened by others.
I think you have done what you could to enable your buyer to get his order. If he doesn't concern himself with the reception of the package, the consequences are his to carry. Based on the information presented here, i don't see why you should take responsibility for the imminent loss by offering the buyer a refund.
On the other hand, if you would feel better giving a refund, i would limit it to an amount, which ensures that your costs are covered. This way you would not have a profit resulting from the the buyers loss and the buyer would have taken at least part of his responsibility.
I hope that the situation gets resolved in a mutually agreeable way.
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As uncaring as it sounds, you have every right to keep all the bitcoins.
You aren't a big business that simply uses it's buying power to obtain goods cheaply and then uses it's selling power to offload them at a mark-up to consumers. The profit you make is a product of the effort, time and most importantly, large risk you undergo when you send an illegal good through the mail system.
When you take into account that time, effort and risk, you can't give any refund without being at a net loss (assuming that time, effort and risk is more or less proportional to your mark-up anyway).
While I wouldn't give someone a refund unless we'd previously agreed upon it or there were extenuating circumstances, if I were you I'd make a big effort to get in touch and inform them of the situation.
It could be something as simple as a lazy postie half-sticking a delivery notice to the fence which later blew away, in which case they wouldn't even be aware of the attempted delivery.
Good luck whatever the case :)
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Thanks for all your comments. I should add that the DCN of course has no signature required, and I think the mail carrier didn't want to leave tHE package at the door since it's an apartment. I guess there was nobody home. You'd think that if you were expecting an important package you'd make an effort to make suer somebody's home or not order in the first place by priority mail yet. I took a risk going to the PO and putting on a DCN.
I suggested to him to have the PO leave the package at a neighbor's apartment, I'm sure somebody there would be obliging. I just don't understand some people. I gave him the DCN number after I saw that a delivery attempt was made, he would need this to schedule a redelivery online or even over the phone.
I'm keeping my fingers crossed that he realizes there's no big deal here, it's just a regular redelivery. Oh, well.
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It is very decent of you to give the ethical implications of this case so much consideration. Is it known why the buyer doesn't organise a redelivery? After all it is in his own interest that the package doesn't get opened by others.
I think you have done what you could to enable your buyer to get his order. If he doesn't concern himself with the reception of the package, the consequences are his to carry. Based on the information presented here, i don't see why you should take responsibility for the imminent loss by offering the buyer a refund.
On the other hand, if you would feel better giving a refund, i would limit it to an amount, which ensures that your costs are covered. This way you would not have a profit resulting from the the buyers loss and the buyer would have taken at least part of his responsibility.
I hope that the situation gets resolved in a mutually agreeable way.
You can have my first dish-out of karma. For putting what I was trying to say in such an eloquent way.
Your buyer sounds a little irresponsible. But I suppose drug users aren't the most reliable of folk.
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Well here's the best example you'll get - http://dkn255hz262ypmii.onion/index.php?topic=22920.0 That thread was unfortunately locked so go here to post about it; http://dkn255hz262ypmii.onion/index.php?topic=22922.0
I think the seller should keep the coins, it's the buyers fault, nothing the vendor could have done about the buyer being home/absent.
In the case I've posted above, buyer stated he would finalize twice and didn't, seller should get his coins, but how?! I think the seller learned a lesson here!
Jabba