Silk Road forums
Support => Technical support => Topic started by: faray1234 on August 09, 2012, 03:29 am
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I had bought my first product from a vendor yesterday and i sent the bitcoins to him and i got transaction number but the buyer claimed to not have received it. this is what it says
status: processing
buyer:
seller:
item:
quantity: 1
shipping: USPS
postage: $9.98
total price: $132.12
ordered: August 8, 2012, 3:26 am UTC
shipped: processing
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if you followed the SR escrow system then you are fine.
If in any doubt of the vendor then cancel your order.
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After i placed the order i had $132 for in escrow. What should i do? The Vendor is legit and has tons of feedback and i want the product.
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After i placed the order i had $132 for in escrow. What should i do? The Vendor is legit and has tons of feedback and i want the product.
There is no way he doesn't "have" your order. unless he cant read your PGP. You need to message the vendor and ask them to elaborate.
Forward the vendor your transaction number.
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i did he said he couldnt find the transaction number. on a side note he told me he couldnt decrypt the message i sent him with my address in it but that shouldnt effect my order i think. He told me that the money was pulled out my account but never reached him.
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Contact SR Support.
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i did he said he couldnt find the transaction number. on a side note he told me he couldnt decrypt the message i sent him with my address in it but that shouldnt effect my order i think. He told me that the money was pulled out my account but never reached him.
Yeah of course the money never reached because it's in ESCROW 'til you get your product. Be careful if he asks you to FE.
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how long does sr support take to reply its been 16 hours and still no reply
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You gonna need to give them at least 24h to respond.
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how long does sr support take to reply its been 16 hours and still no reply
If the order is still processing 4 days after you place it.... then you are given the option to cancel the order. I would recommend doing that and find another vendor.