Silk Road forums

Support => Customer support => Topic started by: Ann O nymous on July 06, 2013, 05:36 pm

Title: Can't login into my account
Post by: Ann O nymous on July 06, 2013, 05:36 pm
I have opened another account, customer support after verifying it was me, reset my password. Logged off, went to the old account with the new password. Did not work. At all. Tried to log into the back up account. Could not login into it either. Opened a third account, getting no reply from CS.
Been on SR for 2 years, always been a nice girl and paid what was due to who it was due to. Why me?! Why has the life has to be so hard on me?!
Title: Re: Can't login into my account
Post by: ChemCat on July 06, 2013, 06:08 pm
which SR URL are you going to?

ya havent gone to a phishing site have ya?

Jeepers!!  :o


All you can do at this point....is post here...and keep contacting customer support on the SR website.

it can take a few days for them to get back to you, so be patient.
Also..are you sure that you havent gone to a phishing site?

you said you've been here for 2 years....which URL do you use to access the Silk Road ?
Title: Re: Can't login into my account
Post by: Ann O nymous on July 06, 2013, 06:14 pm
I have bookmarked the silkroad url, and I have never fell for any physing site. I was logged in yesterday and left my computer with the page on. When I came again today (I was still logged in), I clicked on the page and was asked to log in again, same name, same pw, but failed, again and again. Opened a new account, contacted Customer Support, they reset the pw and told me to be fast to log in again. It did not work. The new account was not working too! Had to open a third one, which I am using now.
Title: silkroad url
Post by: Ann O nymous on July 06, 2013, 06:17 pm
http://silkroadvb5piz3r.onion/
Title: Re: Can't login into my account
Post by: Ann O nymous on July 06, 2013, 06:20 pm
My PW was pretty weak. Probably my mistake. But I had some good purchasing stats that I do not want to lose.
Title: Re: Can't login into my account
Post by: ChemCat on July 06, 2013, 06:20 pm
Correct.

That is odd  (Scratches head)

All you can do now is wait on Support to contact you back.

I hope it works out for you.

Keep us posted as to the outcome Please.


Peace & Hugs,

ChemCat

             O0
Title: Re: Can't login into my account
Post by: ChemCat on July 06, 2013, 06:23 pm
did you forget the password?  old and new?

:o

ok if...and when you get back into your SR account...be sure to set your password with letters...numbers and symbols

all within the same password....like this  kfdnT2vd&%lS61!c?

see??  that is a secure password....now dont try to just to remember it   ::)


write it down and keep it in a safe place  ;)

 
Title: Re: Can't login into my account
Post by: ChemCat on July 06, 2013, 06:24 pm
Errrr....dont use that as a password  LOL

Title: Re: Can't login into my account
Post by: Ann O nymous on July 06, 2013, 06:50 pm
I think my PC has been infected with a malware, possibly a keylogger (I recently bought a BTC miner program from an asshole on SR, he closed his account when I said I would expose him to the community) and there I am now.
May this serve as a lesson to all of us:

a. Beware of programs (.exe) or electronics bought on black markets
b. Never for the sake of your own interests play with these little programs on the PC you are using to log on to SR
c. Treat new vendors with circumspection
d. Never put more BTC than needed in your account

Love to all

Ann
Title: Re: Can't login into my account
Post by: ChemCat on July 06, 2013, 06:56 pm
damn...ok...ya need to have your hard drive either re-formatted or replaced...

Please be sure when you get it fixed...to use tails ...you can find a boat load of information on here all about tails.

This is a prime example of why people should secure themselves....and be smart when making decisions and using good judgement.

I'm in no way saying that you fucked up......but ya did and now ya have to own it and do things the proper way from now on....  correct?

:)

         I didnt say any of that to offend or upset you....i think ya knew all of that  ;)

Hope ya get it straightened out.



Peace & Hugs to You  :)

ChemCat  O0
Title: Re: Can't login into my account
Post by: Ann O nymous on July 06, 2013, 07:01 pm
The price one has to pay for the experience! ;)
Things could have been worst.
I'll be a smarter gal from now on
Title: Re: Can't login into my account
Post by: ChemCat on July 06, 2013, 07:06 pm
maybe get your machine cleaned then try support again, to reset the password ....so ya know there are no creepy things in yur PC logging your movements  ???

worst case scenario...ya lost all of your coins but get your account back...Get your PC re-formatted or a new HD b4 you do anything else....that is just what i'd do. sometimes what i would do dont work for others  :o

Hugs,

Chemcat

              O0

Title: Re: Can't login into my account
Post by: joolz on July 06, 2013, 07:14 pm
which SR URL are you going to?

ya havent gone to a phishing site have ya?

Jeepers!!  :o


All you can do at this point....is post here...and keep contacting customer support on the SR website.

it can take a few days for them to get back to you, so be patient.
Also..are you sure that you havent gone to a phishing site?

you said you've been here for 2 years....which URL do you use to access the Silk Road ?
whats the vendors round table saying then chem  :D
Title: Re: Can't login into my account
Post by: ChemCat on July 06, 2013, 07:24 pm
heya joolz  (Hugs)

:)


I have no clue what the vendors on the roundtable are saying :(

i dont have access to that area at this time  :(

Other than the craziness here...how's things goin in your world?

you remind me of myself when i was young  :)

Hot headed and the world couldnt tell me a thing  :P

For what it's worth joolz...take this any way you want to...

I Love ya, my pixilated online Friend!

Hugs,

    ChemCat  O0