Silk Road forums

Discussion => Silk Road discussion => Topic started by: BenJesuit on July 10, 2012, 11:38 am

Title: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: BenJesuit on July 10, 2012, 11:38 am
Every now and again, a seller gets overwhelmed, goes rogue, has personal issues or whatever. They fail to ship, fail to prove they shipped or what have you.

Point is, when it's not the buyer's fault, but clearly the seller's fault, the buyer's refund rate should not be affected if SR resolution has to refund the buyer.

SR resolution needs to have the option of marking a refund as not affecting a buyer's refund rate stat.

A fair number of sellers having issues or being selective scammers will affect buyer stats with their shenanigans. That's not the least bit fair.
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: ccxv01 on July 10, 2012, 12:32 pm
I disagree.

I understand what you're saying but the current system is the way to go. Sellers would get scammed too much and just leave SR all together.

If you get refunded, there is NO penalty to the seller. Having refunds on your profile doesn't matter if you have other good transactions - sellers would never refuse an order for a refund rate 10% or lower.

As you said, it's only "Every now and again" so your stats will not suffer.



Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: psilocybe on July 10, 2012, 12:40 pm
As a buyer I agree with this, as I'm currently just about to go through this - through SR resolution due to a crappy ass lieing vendor who ignores all messages and marks goods as shipped but never even sends them. Obviously i'm not the only one, lots of other buyers are going through resolution right now and have all had to be refunded which will impact on their stats.

I, like many other buyers I assume, pride myself on my feedback and transaction success on SR and it really is a pain when something unexpected can ruin our stats completely due to the vendor. The vendor I'm talking about and dealing with at hand is BigSkyMeds.

BSM review thread:
http://dkn255hz262ypmii.onion/index.php?topic=25603.120

Vendor account:
http://silkroadvb5piz3r.onion/silkroad/user/9469f7e85e

The reviews and feedback speak for itself... I'm only a couple of days away from entering resolution. This sucks. Not fair.  :(
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: BenJesuit on July 10, 2012, 12:41 pm
Though, I mean really, when it's CLEARLY not the buyer's fault, why should the buyer have to take a ding?

The reverse scam buyers wouldn't be able to get around this since many sellers use DCN to prove shipping. But I'm talking about those bad sellers whose feedback also reflects that others haven't been receiving what they ordered.

But your point is taken in that no seller would refuse a buyer with under 10% refund rate. Mine is a 0% and I'd like it to stay that way.
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: psilocybe on July 10, 2012, 12:43 pm
Though, I mean really, when it's CLEARLY not the buyer's fault, why should the buyer have to take a ding?
Exactly.

But your point is taken in that no seller would refuse a buyer with under 10% refund rate. Mine is a 0% and I'd like it to stay that way.

Me too!
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: ccxv01 on July 10, 2012, 12:53 pm
Mine is a 0% and I'd like it to stay that way.

As is mine and I take great care in keeping it that way however, I think this is just one of those things that has to be done.

It's the ONLY way I can think of to protect the seller - remember, if the sellers aren't protected, they're not going to want to sell for us.

The current system is as fair as it can be.
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: BenJesuit on July 10, 2012, 02:48 pm
Though, sellers wouldn't lose protection if a system were revised in this way. Think about it.

If a seller has been getting bad reviews, multiple complaints from buyers on the forum and to SR support and multiple orders from multiple buyers having to go through resolution, it stands to reason that it clearly something is wrong with the seller. Therefore under those circumstances, the buyers wouldn't and shouldn't have to take a ding on their refund rate.

Good sellers would have nothing to worry about. It's not like a bunch of buyers are going to get together and target a seller with false reverse scams.

This system can be improved without sellers having to worry about a loss of protection. The buyers shouldn't have to bear the consequences of a seller with issues.
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: Kappacino on July 10, 2012, 03:42 pm
In clear cut cases, where numerous reputable buyers are reporting the same problem and the vendor is acting like a cunt, I agree.

If a reputable seller has an order that for whatever reason gets marked as not arriving, that should still go on to the buyers refund rate. Now the vendor very well may be SSing but there is not enough evidence of that to not give them the benefit of the doubt, especially if their other orders are going through correctly.

But when someone is having repeated problems and numerous respectable people are reporting the same thing.. there's absolutely no reason why their refund rate should be affected because some piece of shit decided the workload was too much and he'd start scamming. Simple as
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: DomesticShrooms on July 10, 2012, 03:47 pm
I totally agree with Ben
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: ccxv01 on July 10, 2012, 03:49 pm
That seems like a really good idea. Maybe you should post it in the 'Requests' section and see what the admins have to say about it.
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: BenJesuit on July 10, 2012, 04:39 pm


I, like many other buyers I assume, pride myself on my feedback and transaction success on SR and it really is a pain when something unexpected can ruin our stats completely due to the vendor. The vendor I'm talking about and dealing with at hand is BigSkyMeds.

BSM review thread:
http://dkn255hz262ypmii.onion/index.php?topic=25603.120

Vendor account:
http://silkroadvb5piz3r.onion/silkroad/user/9469f7e85e

The reviews and feedback speak for itself... I'm only a couple of days away from entering resolution. This sucks. Not fair.  :(

Ha, funny, I'm in the same situation with the same vendor. Said he'd ship on Monday(an order that should have been shipped a week before) but he didn't open the privnote with my addy so of course he didn't. I asked for a refund instead but he hasn't be on since Sunday night. Said he's suffered a family tragedy which may be the case. But he should post that on his seller profile and immediately refund all buyers with orders that haven't shipped.
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: wetdog on July 10, 2012, 07:21 pm
Same deal with same vendor for me.  It may not seem like a big deal to someone with a large amount of purchases, but if you don't have many it really will hurt your stats.  I guess we can always explain, but the buyer stats are a big deal here.  The stats are actually all everyone goes by so i agree when a vendor screws up it shouldn't hurt the buyer.  The BigSkyMeds issue we all have in common has nothing to do with the buyers, but all of our stats will take a hit.  That sucks!
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: Wazup7 on July 10, 2012, 07:50 pm
Yeah but the truth is--your refund rate will go down on its own.  And if you politely and respectfully explain to a future vendor why your refund rate is temporarily high, they will most likely take your order, if they are established and respectable.

Also, there are some vendors who will refund you outside of escrow if you finalize.  I wouldn't do this for most vendors, but respected vendors I would trust enough to not screw me over.  I did this once, and it has no effect on your stats, except by adding another successful transaction to them (even though it really wasn't). 
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: MyChemicalRomance on July 11, 2012, 06:36 am
I fully agree that when it's patently obvious that a seller has gone off the rails, that people who have placed an order with them and have their funds in Escrow should just get their money back, plain and simple.

But the problem with that is that it would take manpower and active decision making by the people than run SR and I just don't know that they have the resources.

Changes need to be made though.
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: tpebop on July 15, 2012, 02:29 pm
I dunno, I got my refund from BSM and it had no effect on my buyer stats.
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: ccxv01 on July 15, 2012, 04:24 pm
I dunno, I got my refund from BSM and it had no effect on my buyer stats.

Was your transaction out of escrow?
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: BenJesuit on July 15, 2012, 06:15 pm
Neither did my stats get affected. But even if it did, considering the number of transactions I have, it would be less than 1%. refund rate due to this BSM fiasco. So I guess it doesn't register until you break the 1% threshold. 
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: wetdog on July 15, 2012, 09:44 pm
I received my refund from the BigSky deal too.  I don't have very many purchases and this would have been a great deal more than 1% for me, but i'm still showing 0% refunds.  Thanks Silk Road.  I think our thoughts on this forum made sense to admin and they listened to everyone's comments.  Either that or there is a several day delay until it shows up, but i don't think that is the case.  I think they realized this wasn't our fault and they didn't ding our stats for it.  Awesome!
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: ccxv01 on July 16, 2012, 01:54 am
I think they realized this wasn't our fault and they didn't ding our stats for it.  Awesome!

This. That's what I suspect is going on.
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: tpebop on July 19, 2012, 11:08 pm
I dunno, I got my refund from BSM and it had no effect on my buyer stats.

Was your transaction out of escrow?
Nope.
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: throwaway123 on July 19, 2012, 11:26 pm
I agree with this as well. Like a dumbass, I ordered samples from the jackass vendor Happytime.  Now, I'm going to get stuck w/ 3 refunds on my account.  I'm not sure if I should finalize to keep my perfect record, or bite the bullet and go through the resolution center.  I'd rather not finalize, because if he is LE, I'd like to not have my coins in his purse.  Anyone have thoughts on this?
Title: Re: SR resolution: When seller's fault, buyer refund stat should not be affected
Post by: Christy Nugs on July 19, 2012, 11:44 pm
well if he has ur addy already and is le - why the question?
if he is a scammer or le - why the question? Stick the telephone pole up his ass.
Fuck scammers - they r trying to ruin this place i love.