Silk Road forums
Market => Rumor mill => Topic started by: Pharmville on February 07, 2012, 06:00 am
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Hi Everybody,
WOWOWOWOWOW!!! The Buyer's Appreciation sale was a *HUGE* success at Pharmville. Never in a million years did Ben and I expect that we would receive THIS MANY orders in just one weekend. So we thank all the buyers who stopped by, some of which we hadn't seen for a long time and a whole lot that are brand new. We are working almost around the clock to get your orders out to you as fast as possible.
In that same vein, the flow has started of people sending pm's asking "did my order ship?" and this is the first thing I saw when I opened the page to start posting the shipping confirmations for today. Honestly, if I stop and take the time to answer every "did my order ship?" pm, most of the orders are going to be delayed by at least one day, and that's simply unacceptable.
SO...I am posting here the situation as it stands right now:
1. Every Express Mail order that was placed through midnight Sunday has shipped and your order confirmations are going out tonight, just hold on and you'll get it in the next couple of hours.
2. Every Priority Mail order that was placed by around 8pm EST on Sunday night has been shipped and your order confirmations are coming to you in the next couple of hours.
3. A large portion (about half) of the First Class orders that were placed before the end of the Buyer Appreciation sale were shipped today and your shipping confirmations are coming to you in the next couple of hours.
We are going to try our hardest to ship every order in house tomorrow, including all the ones that were placed on Monday and will be placed by 9am on Tuesday morning. If you placed an Express or Priority order after the end of the Buyer's Appreciation weekend, you order will DEFINITELY get shipped on Tuesday.
The only *possible chance* we have to pull this off is to do nothing but pull, pack and ship orders and only answer the pm's that have urgent questions and pertain to existing or potential orders. If you've sent a "when is my order shipping' pm please don't be upset but it's going to be deleted unanswered. I've asked several times in this forum to please not send this kind of pm in the first place because if you just let the system work you find out the answer at the soonest possible date anyway. BUT...this time there are so many orders and so many "when is my order shipping" pm's that answering them would be the difference in getting all or almost all of them shipped on Tuesday vs just barely making a dent in them and being behind the 8 ball all week on shipping.
As regards new orders for the rest of the week: until you hear different from me right here on this forum, plan on it taking 48 hours for First Class orders to ship, but Express and Priority will still go within 24 hours, as always.
Hopefully, I'll be back tomorrow night with the GOOD NEWS that we shipped every single order and that things are back to normal.
Thanks again to everyone for making the sale a HUGE SUCCESS. One note: Mr. SR-please give us at least 10 days notice for the next big sale and we promise to be totally prepared for the onslaught we know will come. :)
Have a great evening everyone,
>Alex & Ben<
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Much Love
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Glad to hear you guys did so well :)
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You bigger vendors should seriously lobby hard for a simple "autoresponse" feature.
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That's how a real professional does it. Personal yet professional.
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Thanks for the update. I work in a sales/warehouse environment so i know what it's like having people constantly call up looking for their orders (sometimes only hours after they placed it). Makes me a lil bit more patient when im on the customer side of things :)
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Hey Pharmville,
Thanks for being the best seller on SR! You guys rock!
Question for you guys: in your profile, it says you have are having a Xanax promotion on Valentine's day weekend - do you mean this upcoming weekend (11-12) or the one following Valentine's day (17-18)?
This might be a stupid question, but I want to be sure so I can have some bitcoins ready.
Thanks!
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Hey Pharmville,
Thanks for being the best seller on SR! You guys rock!
Question for you guys: in your profile, it says you have are having a Xanax promotion on Valentine's day weekend - do you mean this upcoming weekend (11-12) or the one following Valentine's day (17-18)?
This might be a stupid question, but I want to be sure so I can have some bitcoins ready.
Thanks!
I want to know this as well and are your xanax 2mg going to be here on Friday like your vendor page post says????
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I know I was one of those new peeps asking if it sent yet, SORRY! :) First time buyer noobness.
Pharmville is the man tho - Got my order out super quick :) Hopefully it arrives soon. Good guy this one.