Silk Road forums

Support => Technical support => Topic started by: Blue Spider 99 on September 03, 2012, 02:30 am

Title: Synaptic - Trusted vendor? need advice!
Post by: Blue Spider 99 on September 03, 2012, 02:30 am
Hello all,
I recently started a transaction with Synaptic, and after a few days they changed the order status from processing to in transit. I have not finalized the order yet as I planed to wait until the product arrived but today I received a message from them. here is where my concern is:

"We will require you to finalize before shipment is processed as detailed in our user page. Please do so in a timely manner to ensure your package is delivered promptly."

I think this means that they have not shipped the order and have falsely changed the order status to in transit, and are waiting for payment to be finalized before shipping.
The problem is that once I finalize the order, I have no insurance that they will ship it, or worst case scenario,  if the order is shipped and customs seizes it, they have no obligation to give a refund or resend the order.
Has anyone made a few transactions with this seller and are they trustworthy?

thanks.
Title: Re: Synaptic - Trusted vendor? need advice!
Post by: iddqd77 on September 04, 2012, 09:52 pm
Hello!

Always read the entire person's profile because some of them do have rules for new buyers that include finalizing early. This is because they get scammed from buyers too often. I have finalized early for several sellers and have not gotten hurt yet - read the feedback!

I have ordered from Synaptic before and received it. The package did take a while to get to me, but that is my only complaint. It was very well packaged, and the product was there. Also, when I messaged to inquire about the late package, they responded quickly.

Whether or not you decide to trust them is up to you. Is it worth the risk? Sometimes it is necessary to get yourself a good buyer stats - when you have more purchases under your belt, it will happen less.  Start small if you are uncomfortable. 

Hope this helps!
Title: Re: Synaptic - Trusted vendor? need advice!
Post by: jabathehut on September 06, 2012, 05:05 pm
I placed an order with them on August 13th.  The status changed to in transit and I received the message that I had to FE on the 16th.  I did so and asked to change the address since I was no longer going to be on vacation by the time it got sent out. I still have not received my order, nor have they answered messages here or on Tormail. 
Title: Re: Synaptic - Trusted vendor? need advice!
Post by: jabathehut on September 06, 2012, 09:17 pm
 Right after I FE'd I asked if I could switch addresses.  Someone responded and asked which zipcode it was going to.  I responded.  And then someone responded back and asked for the new address.  That was 14 days ago.

I sent you a message on SR ~ thanks for looking into it.
Title: Re: Synaptic - Trusted vendor? need advice!
Post by: jabathehut on September 07, 2012, 04:12 pm
I just wanted to update for the OP that Synaptic is taking care of my problem and that I would trust him (them).