Silk Road forums

Support => Technical support => Topic started by: Bogey on January 03, 2013, 08:35 pm

Title: Bitcoins lost
Post by: Bogey on January 03, 2013, 08:35 pm
I sent bitcoins to my SR account about 24 hours ago. I waited for my bitcoins to show up on my SR account for hours.. after 92 Blockchain confirmations I went to sleep thinking SR had to do a manual update. Still I do not have my bitcoins in my SR wallet. I wrote email to SR support but so far they have not answered. I just got through sending support email to CampBX and now Im waiting to see what they say about all this. I am not too pleased with SR support atm.
Title: Re: Bitcoins lost
Post by: GAZOO on January 03, 2013, 09:01 pm
SR support is a very busy place they normally respond 24-48 hrs. I hope you provided them with all the details of the transaction.  It is frustrating but they always seem to come thru when cyberspace eats coins it just takes awhile to trace it.Just curious did you generate a new SR bitcoin address prior to sending them or are you using an older one?  There was a problem a while ago and I think if the address is to old it slows the coins down.  SR support recommends you get a new address at least once a month from what I have read!
Title: Re: Bitcoins lost
Post by: Bogey on January 03, 2013, 09:04 pm
No, its the same bitcoin address Ive always had. Of course im not going to change it now, at least until this mess is straightened out. Thank you for your quick reply and possible explanation.. I'll just have to have a little more patience and feel confident this will all get straightened out.