Silk Road forums

Discussion => Newbie discussion => Topic started by: altezza2jz on May 08, 2013, 05:04 pm

Title: Cancel a "Processing" Order, refund rate affected?
Post by: altezza2jz on May 08, 2013, 05:04 pm
I'm about to hit the cancel button on an order I placed with NorthwestDirect as soon as it becomes available, I've never had this option before as all of the vendors I've dealt with in the past always ship out the package in a timely manner.
Before I do so, I was wondering if my refund rate will become affected at all? I currently have a 0% refund rate and 0% auto-finalize rate, both of which I would like to keep that way.

I've had a few good orders from NWD in the past, but they're off their game hardcore this time around. They don't even reply to my messages anymore. I'd suggest everyone stay the hell away from them until they get their shit straight.
Title: Re: Cancel a "Processing" Order, refund rate affected?
Post by: psychedelicmind on May 08, 2013, 05:17 pm
Your refund rate won't be effected if you cancel a processing order ;)
Title: Re: Cancel a "Processing" Order, refund rate affected?
Post by: Zooey on May 08, 2013, 05:39 pm
I'm about to hit the cancel button on an order I placed with NorthwestDirect as soon as it becomes available, I've never had this option before as all of the vendors I've dealt with in the past always ship out the package in a timely manner.
Before I do so, I was wondering if my refund rate will become affected at all? I currently have a 0% refund rate and 0% auto-finalize rate, both of which I would like to keep that way.

I've had a few good orders from NWD in the past, but they're off their game hardcore this time around. They don't even reply to my messages anymore. I'd suggest everyone stay the hell away from them until they get their shit straight.

It's sad to see vendors that sometimes doesn't do everything they can to keep customers and get new ones. And instead they don't do things properly and get bad feedback and less customers. If I every decide to become a vendor, I'm gonna have the best customer service on the entire site :)
Title: Re: Cancel a "Processing" Order, refund rate affected?
Post by: thehibbler on May 08, 2013, 07:42 pm
It won't affect anything but your relationship with the vendor.