Silk Road forums
Market => Product offers => Topic started by: Pharmville on February 14, 2012, 07:05 pm
-
Hi Everyone,
The massive increase in new buyer registration since the Customer Appreciation sale has been astounding. While it has mostly been a good thing and has brought us a lot of nice, new buyers, it has also brought about a few snafus that require us to both clarify and change certain of our operational details. However, the changes are minimal, and are being revamped so that people do not order from us with a misimpression of what we are and are not capable of, thereby avoiding causing them any sort of disappointment. Our goal is happy customers, and that's the only thing that really matters when it comes right down to it...right? :)
1. CUT-OFF TIMES: the cut off time for orders is 9am. As a courtesy to our regular buyers who sometimes have last minute needs we will run an additional list at noon each day and if someone has put in an Express Mail order between 9am and noon, we will get that out for you that day as well. This applies to Express Mail orders only and can only be accomplished if not too many people wait until the last minute. If that happens, we will have to discontinue this courtesy.
2. 24 HOUR SHIPPING GUARANTEE- due to the extraordinary number of new buyers who have signed up and ordered since Customer Appreciation week, we are not going to be able to guarantee that every order will go out, every day, within 24 hours. There are some days that I go to bed at 2am after finishing the shipping confirmations and wake up 4 hours later to find the order list for that day has doubled or tripled. And that's in the middle of the night! :) So, we will still make every effort to ship your order within 24 hours of receiving it and, in 95%+ of the cases it will still happen, but it's not going to be guaranteed. And I am no longer going to reply to messages that read something to this effect "I know you guys are super busy and probably just swamped with work but could you just check and tell me when my 10 valiums are going out?" As I have explained before, we are just two guys with a van, we don't have any Amazon style warehouse with automated packing equipment and we are doing the best we can to service what is now 170,000 registered users here at the Silk Road. We are VERY appreciative of your business and we have every intention of keeping the same level of service that we have always provided. But there has to be a recognition on everyone's part that 170,000 is a big number and that there will be times when it takes two days to send your order out. We believe that is still a very respectable turnaround time and shouldn't cause anyone any additional stress or anxiety.
3. ADDING ADDITIONAL ITEMS TO ORDERS OR UPGRADING SHIPPING-recently we have had a lot of people who have had a change of heart after placing their order and have wanted to add additional items OR to upgrade to either Priority Mail or Express Mail premium shipping. This is generally not a problem and we do look through the entire listing of orders to find places where this has happened and thereby make sure that *all* the items ordered get shipped together in one shipment. However, if the time difference between when the original order was placed and when the additional items are added is too great, the new items will not appear on the same order listing run and therefore cannot be added to the original order. When this happens, we simply ship the additional orders with the next order run. So please try to group all your purchases together or at least make any additions fairly soon thereafter and you'll get them all in one shipment. But if you wait several hours to add the items, don't be surprised if they come as two orders instead of one due to the significant time restrictions we have on when we run order listings in order to maintain that 24 hour turnaround time. :)
4. 1MG XANAX FOR $1.00 SALE-this merchandise has arrived and sometime tonight I will be adding this listing for 50 packs and 100 packs of this very specially priced item. The brand is an Eastern Bloc generic that has been sold for a long time on a lot of private forums called Ksalol and anyone who has had them will tell you that they are full strength and good quality. The sale price is limited to the inventory we have in stock so be sure to get your order in quickly as I'm sure these will sell out fast since they basically represent a full 50% discount from our normal xanax pricing.
5. PM RESPONSE TIME-Since Mr. SR has added the "bulk reply" feature to the pm system, it has become much easier for me to answer many, many more pm's per day than before. If people will simply refrain from sending the "when is my order going out?" type inquiries and let us just do our job properly, without being flooded with this type of pm, I am sure that I can now get to all of the pm's we receive in less than a day and, hopefully, in less than 12 hours as the new people learn to trust our shipping system and the volume of those type of pm's dwindles down to virtually zero. Please do not misunderstand: if you have a legitimate question about an item, an order, or have any kind of problem, please go ahead and pm to us, we want to take care of your needs. :) But please also trust that we are working very long days to make sure that all your orders go out on time and that if you give us the time necessary to get that done, you will be happily surprised with how quickly your order will ship and arrive to your door. All we ask is that you help us help you by being just a bit patient and you will get your shipping confirmation before you know it. :)
6. USING FAKE NAMES AND ADDRESSES-for a long time this hasn't been a problem and there were no returned shipments or non-deliveries because everyone was following the policies that are clearly stated on our sellers page. But recently we've had a small group of orders that didn't get delivered because the buyer decided to use a fake name or an address that doesn't belong to them. We have many years experience at this business and we are sure that the Postman that delivers your route is aware of what persons are listed as living at each and every address. Our packs are made to look just like any other professional business mail and therefore will not receive any undue attention from anyone at the Post Office or within the Postal system. Therefore, we strongly suggest that you use your real name and address (with the one letter change that is explained on our sellers page to add a high degree of plausible deniability) because if the order is not delivered because you used a fake name or address it is still going to be your responsibility to pay for it and if you don't agree with that rule, then my advice is that you don't order from us in the first place. We have a long track record of excellent feedbacks that anyone can read and assure themselves that the pack they receive from us will not cause them any anxiety or grief. Therefore, as a courtesy to us as the vendor, please adhere to our conditions and we'll both be very satisfied with the results of the transaction. :)
7. OC80'S ARE BACK IN STOCK-as of yesterday we had run down to the last 20 pcs and there weren't any 5 pc discount packs available. They are now back in stock and you will find them on the listings right now and in good quantity. :)
That's everything for now, we hope everyone has a great day!
>Alex & Ben<
-
Cheers for the clarification guys :) love ya always!
-
Guess I missed the sale :'(
wtf?
I'll go my Valiums from ........
Ahhh the heck with it Pharmville. :P
Uniwiz