Silk Road forums

Support => Technical support => Topic started by: cypee on March 20, 2012, 06:55 am

Title: PIN Forgot
Post by: cypee on March 20, 2012, 06:55 am
Could any mod help me out with this? I forgot my PIN and could use help. I got the email about a pin reset, but I can't seem to access the message!

My SR account is "Cype"
Title: Re: PIN Forgot
Post by: qwerfdsa on March 20, 2012, 02:07 pm
I'm in the same boat - you have to wait SEVEN days in order to have your PIN reset.

It sucks ass because I'm ready to make a purchase but totally can't recall what PIN I used.

Now I have to pray that the price of BTC doesn't go all haywire by next week.

Would be AWESOME if a SR mod could actually force the reset, but I guess that defeats the purpose of security.

Can anyone chime in on this?

Thanks
Title: Re: PIN Forgot
Post by: Krazys on March 20, 2012, 02:18 pm
Same thing happened to me last week.  Backup, backup, backup!

And yes, ฿ are going crazy right now. But the 7 day thing really is for our own protection.
Title: Re: PIN Forgot
Post by: qwerfdsa on March 20, 2012, 02:33 pm
Same thing happened to me last week.  Backup, backup, backup!

And yes, ฿ are going crazy right now. But the 7 day thing really is for our own protection.

Sigh.. yeah I don't recall having to enter my PIN for my last transaction.  Figured it was only for withdrawals and not purchases.
Title: Re: PIN Forgot
Post by: cypee on March 20, 2012, 06:27 pm
man..that's really unfortunate, I was so close and ready to purchase as well after prepping and planning >;| i completely forgot i even added a pin T_T
Title: Re: PIN Forgot
Post by: Smurf on March 20, 2012, 09:14 pm
I am having the same problem, only that I have waited seven days but still can't access the message. Any ideas what might have gone wrong and how I can fix this? I would really need to place an order soon.
Title: Re: PIN Forgot
Post by: j0blo on March 20, 2012, 09:25 pm
Send SR Support a PM message, and they can help you out.
Title: Re: PIN Forgot
Post by: cypee on March 21, 2012, 01:37 am
Send SR Support a PM message, and they can help you out.

I already did twice :| Hope they do answer me! I really want to purchase something as well
Title: Re: PIN Forgot
Post by: j0blo on March 21, 2012, 01:45 am
Give them time, they'll come through.  Make sure your subject is something like "RE: PIN Reset" and not something ambiguous like "Help!"
Title: Re: PIN Forgot
Post by: qwerfdsa on March 21, 2012, 03:47 am
Send SR Support a PM message, and they can help you out.

I already did twice :| Hope they do answer me! I really want to purchase something as well

Hey cypee - I got my PIN reset by SR Support.  Funds are available again!  Hope you get situated as well.
Title: Re: PIN Forgot
Post by: Walnutst on March 22, 2012, 07:37 pm
God damnit I'm in the same boat now. Just messaged support 10 minutes ago. How long did the take to respond qwerfdsa? Or did they not respond and just reset it?
Title: Re: PIN Forgot
Post by: MidnightRunner on March 22, 2012, 09:33 pm
God damnit I'm in the same boat now. Just messaged support 10 minutes ago. How long did the take to respond qwerfdsa? Or did they not respond and just reset it?

I've been waiting 11 hours so far, still waiting on it, sent two emails so far. Anyone else have some info?
Title: Re: PIN Forgot
Post by: Blue Water on March 22, 2012, 10:19 pm
is there something wrong with SR support? i have an issue which i wanted to resolved, and have sent three PM's to them. the second was answered by someone who said it was the first they have heard of my message? i sent the third this morning, to no reply. so, to wrap up, i've sent them three messages in four days, with not much response or interest?
Title: Re: PIN Forgot
Post by: MidnightRunner on March 22, 2012, 10:43 pm
is there something wrong with SR support? i have an issue which i wanted to resolved, and have sent three PM's to them. the second was answered by someone who said it was the first they have heard of my message? i sent the third this morning, to no reply. so, to wrap up, i've sent them three messages in four days, with not much response or interest?


either they're really busy today, or they fancied a day off ; D
Title: Re: PIN Forgot
Post by: MidnightRunner on March 23, 2012, 03:52 pm
My pins be reset, just email SR support and give them time, they'll pull through and help
Title: Re: PIN Forgot
Post by: MeowM on March 23, 2012, 06:39 pm
Ah shit, this happened to me too. I think I just remembered what my pin was after the 5th attempt as well. Just my luck. -_-
Title: Re: PIN Forgot
Post by: Walnutst on March 23, 2012, 08:51 pm
My pin was reset within 24 hours. Thanks SR Support
Title: Re: PIN Forgot
Post by: Krazys on March 24, 2012, 10:13 am
either they're really busy today, or they fancied a day off ; D
+1

About 24 hour turn around for me. When next I attempted to log in I was greeted by a screen requiring me to select/enter a secondary PW. That is your PIN.
Title: Re: PIN Forgot
Post by: Marge on April 02, 2012, 11:09 am
Bleh yeah being an idiot I didn't write my Pin down and now I have to wait to make a treat order, Plus I'm moving house so I wanted a nice house warming gift.....Oh well.

SR, Be kind and reset me when you can :) jamarge  < acc