Silk Road forums
Discussion => Newbie discussion => Topic started by: DapperDude on April 18, 2013, 01:26 am
-
I was a bit weary when I received this vague response from someone who has great, awesome feedback.
Considering that she has USPS priority shipping (two days to me on west coast) I figured it would be here in no time--regardless of any delay from tax season. I ordered at 4:45PM PST on Tuesday, April 10th, and it was marked as shipped by 10:45pm on Wednesday, April 11th. This is a 2-day postal service to me--has been ALL of my entire life.
It is now seven days later from the day it was shipped (time enough for USPS media mail to have made it)--eight days from he day I first ordered. On her site it says that it could normally take 6-8 business days from the time ordered, which by my calculations would be this Friday at the latest.
But if they were shipped last Wednesday, even Thursday, then by all means they should have arrived on Saturday. When I inquired into this, asking about when it was shipped, and how it was shipped, this was the vague answer I received:
Tax season is prolonging everything my dear . I am trying to make everyone happy but at the same time
we have also been closed down for maintenance as well.. Vendors have 17 days to reach you . In U.S that
is usually more than enough time. Just not lately.. my apologies . But this part is out of my hands. Read up
on Vendors and buyers handbook so you do have some worries eased. Many of vendors are all dealing
with issues lately.. But doing best we can.
That seems pretty vague to me; does it to anyone else? Seriously? I told her that her answer made me feel like my package hasn't even been shipped as of yet. Am I overreacting when someone tells me they shipped last Wednesday, meaning it would be here no later than Saturday-- of which never happened?
She said she has 17 days for vendors to reach me--that's the SR "law". I would think that if you say I send 2 day mail, then by the time you mark it as shipped, I have 2, maybe 3, days before it is here. And that is not what her information screen said, and it is not what I signed up for.
I was willing to settle for 6-8 business days as a maximum. That's what she proclaimed. She is blaming it on tax season, yet today I received a priority mail package which was just sent Monday.
Should I take this to resolve? Give it until Friday? Ask for her ability to make it right? A refund is the last place I want to go. I just figured, by her information available, that it would certainly be here by now--and if not now, then by Friday this week at the latest.
I will keep you posted friends. And I would LOVE any feedback you can offer.
I appreciate your time in reading this.
Warm Regards-
Dapper
EDIT:
Later message I sent:
I understand tax season, and I read all available information when I first joined years back. I'm not looking for miracles, just honesty.
I guess I was hoping for (and yet didn't ask for) a more explicit response, such as:
Your package was shipped via USPS _____ on the afternoon of April ___. If it has not showed yet, it is probably because USPS is overwhelmed right now. Keep me posted so we both know what is going on.
Your answer makes me wonder if my package has even been shipped yet.
-----------24-hours later-------------
Just to note: package was a no show today either, although another priority package ordered just monday off of amazon arrived today without problem. Perhaps you haven't sent yet; I know you say 6-8 business days, which I was ok with when ordering, but knowing that mail seems to be running just fine, and reading that it was shipped as of last wednesday--well, perhaps you can see why I am concerned.
If you haven't shipped just yet, please reverify address before you do ship.
If you have shipped, please let me know when, if it wss indeed usps priority, and to what address.
I feel like I just need to say, I am not angry.
I just like CLEAR, CONCISE communications, as I want to know what to expect.
These are the personality traits you claim to live by on your information page.
As of now, I am happy to simply trust in your feedback and professionalism.
Hope that you understand; I don't need a long reply--just the facts.
With much respect and appreciation-
-adjunct
-
nice
-
Oh Cobia--please expound; I am really so, so curious to hear your input.
Of course no one is perfect--I certainly don't claim to be, any grounded person wouldn't, but I think we can all be upfront and civilized no matter what circumstances we are presented with.
What are your thoughts on this situation? And just curious, what part of the world do you live in-- I'm a sociologist and am just interested in your culture.
Regards,
-adjunct
-
Going for a long run and then to meet with some of my more soberish friendsies.
I'll be back and catch up in a couple of hours; hope to talk to many of you at that point.
All my deepest regards--
Adjunct
-
This is great start to reach out to human being your may have never though worthy. Site to it, it has so much to offer in its final new days. enjoy it, my Friends. There is so much yet to be gained here. So So much.