Silk Road forums
Support => Feature requests => Topic started by: wackmanblu on April 04, 2013, 06:55 pm
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I've had a few vendors take upwards of 3 weeks (15 business days) to have their package arrive. This is just unacceptable especially when the status is 'sent'
I think a new addition to the feedback score of vendors could be an optional box where the buyer can enter the number of days it took from order to delivery.
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This SHOULD be something that you implement within their 5 point score system. Also, this SHOULD only effect their feedback score if they assured you via the product or vendor page that the shipping would be within a certain time range. I could understand someone being very upset if they paid extra for shipping and then was let down, but please remember the competency of the USPS workers (not all). I cannot count the times that my neighbors have gotten my mail or have an item be broken due to them just throwing packages around.... I mean... they do make sure they can read and write before giving them a job??? But, there is a positive to that, it is easy to fool a fool.
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I agree that it should be something buyers consider when giving a rating out of 5, but it is such a politicized and arbitrary rating system. At least with an optional number box there is no debate: It took 'x' number of days to finalize or otherwise arrive.
Vendors can't bitch about the rating being unfair as the buyer can still give a 5/5 for all else. It will enable another avenue of competition among vendors based on speedy delivery times, or at the very least force them to be more honest about how long delivery will take. It also allows the buyer to get a better feeling for dependability among the vendors.
That's my 2 cents.
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I get what you are saying completely. The only thing is, once the item is dropped off to the mail service, it is out of the vendors hands. So, if the mail service fucks up and throws your parcel into the wrong basket which delays the time, that in turn makes the vendor look very bad. I have said this before as well, I really would rather my vendor take their time in getting my package to the mailbox. It makes me feel a bit more secure knowing some thought was put into it. Or, that my vendor didn't just run out of product and find some junk off the street in order to keep impatient customers happy. Keep thinking though, always nice to read new ideas.
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You're right about the Post Office (PO) potentially fucking up delivery times and in turn making the vendor look bad, but there's no way the PO could ALWAYS fuck it up.
If I were to see the majority of orders were delivered within a consistent time frame then that tells me the vendor is reliable. If there are a few out-of-wack delivery times, that tells me the PO is most likely at fault for those anomalies. If there are a lot of bad delivery times, the vendor could blame the PO, but that would only tell me that the postal service in his area sucks and for that reason alone I would avoid ordering from him.
Personally, I don't believe in 'absolutes' (Only a Sith deals in absolutes says Obi-Wan-Knobe) so when I see a few 4 or 3 out of 5 ratings on a vendor I don't cross them off my list. Similarly, 1 or 2 bad delivery times would only confirm that the vendor is real and that the PO is a factor.
Finally, as mentioned before, delivery times are not arbitrary. You can't 'rate' a specific measure of time. The delivery took 7 days. Period. Full Stop. It was not 5 out of 5 days or 2 out of 5 days.
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I think this is a good idea. I've been burned a few times with vendors marking a shipped only to do so a week (or more!) later
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I agree that there is a need for a more objective feedback system. Buyer's should be given facts, then left to interpret these how they want. This 1-5 subjective rating system is very very flawed, and has been discussed many times in this forum.
See: http://dkn255hz262ypmii.onion/index.php?topic=95908.0
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... additionally, a numeric entry box for the number of days could be coupled with a tick box - was the delivery Domestic (check) or International (check)?