Silk Road forums

Market => Rumor mill => Topic started by: 46andtwo on May 04, 2013, 09:18 pm

Title: Any recent Haizenberg customers with problems?
Post by: 46andtwo on May 04, 2013, 09:18 pm
I'm starting this thread because I'm wondering about the experiences people have had dealing with haizenberg. The reason being, I ordered from him over a month ago, and have not received the product. After a couple of messages, extended the escrow period through resolution. He got back to me stating that he would reship the product. I gave him my new shipping address but as of yet, I have not heard back from him. I sent him another message two days ago. It is frustrating when one sees a vendor logged in daily, yet messages are not being responded to. I want to give him the benefit of the doubt, but communication is a big factor in business. I still have faith in him, and would love to test his product. I told him I would be willing to release escrow if he gets back to me on shipment. But I have yet to hear from him on this.

Is this guy legit? Would like to hear personal experiences with people who actually dealt with him. I'm staying neutral until I can get a certain answer.

Title: Re: Any recent Haizenberg customers with problems?
Post by: IvanD on May 04, 2013, 10:32 pm
Made a very small order almost a month ago which never came. It was in res when the site went down.
Title: Re: Any recent Haizenberg customers with problems?
Post by: BigMind on May 04, 2013, 11:31 pm
Found this vendor to be good in the customer service dept, he has an account on Atlantis so why not try and get in touch over there? Obviously shits been difficult recently with sr being down etc,..
Sure he will sort these probs out
Title: Re: Any recent Haizenberg customers with problems?
Post by: 46andtwo on May 05, 2013, 06:56 am
Cool, I look forwards to working things out. I hear very good things on the quality of his product. First time ordering from Czech R., so I am a bit cautious. DE has never given me any problems so far.
Title: Re: Any recent Haizenberg customers with problems?
Post by: chil on May 05, 2013, 09:22 am
I've had issues too (him forgetting to send, bonuses that never came, bad com, etc...), but eventually, all my orders made it. It seems to me that he's being overwhelmed with orders and he's having a hard time processing so many of them. Perhaps he should hire an extra in order to cope with his success...
Title: Re: Any recent Haizenberg customers with problems?
Post by: 46andtwo on May 06, 2013, 02:58 am
Well, got good news so far, he got back to me with two PM's. It does seem like he is honestly bogged down with a lot of work, hopefully we can get this thing going. Will update with new info. Appreciate the replies..
Title: Re: Any recent Haizenberg customers with problems?
Post by: chong1679 on May 06, 2013, 03:23 am
Yea the problem is definitely him being a bit overwhelmed. He will certainly come through, it's just a question of time really.
Title: Re: Any recent Haizenberg customers with problems?
Post by: DARWiNofBS on May 06, 2013, 10:39 am
Hi 46andtwo,
I have same problem - I ordered a small order from him a month ago. As test order for first time. After first week and PM with question whether the order was already sent came back that he lost my address and whether I would be so kind and sent it to him again. I was a bit taken aback, but I'm telling to myself - new vendor, I'll give him a chance. But after next week he answered on my question that he apologizes for the delay, that he had send my order to the wrong address and promised to send me a compensation. Next week I have not been able to contact him because SR had major blackouts and I have not been able to login but I still managed to send the resolution to extend due date. He have confirmed it with a short message - Thanks, man.
Well, now he say me that package have been sent, but my mailbox is still empty. Shipments from Czech rep. usually go to me up to 2-3 days.  :-\
I'm desperate and little angry! Meanwhile, I received another order from more distant place with no problem.
Title: Re: Any recent Haizenberg customers with problems?
Post by: DARWiNofBS on May 06, 2013, 10:46 am
Theory with his overwhelming seems to be most likely true, given his general reputation.
Title: Re: Any recent Haizenberg customers with problems?
Post by: DARWiNofBS on May 06, 2013, 10:52 am
...or unexpected supply shortfall.
 ???
 But I would expect better communication. Everyone feels better when they know what is happening, is not it?
Title: Re: Any recent Haizenberg customers with problems?
Post by: Geehoff on May 07, 2013, 01:32 am
I placed an order with him April 13, said it was shipped April 17.  I'm still awaiting anything to arrive in the mail, and it is currently in resolution. He hasn't replied to my message yet either.  I had read his good reviews in the Avenger's thread, so I'm hoping it pans out. This is the first transaction I've had, international or domestic, that I've had any issue with too. 
Title: Re: Any recent Haizenberg customers with problems?
Post by: HEATFan on May 07, 2013, 02:03 am
Haizenberg is easily one of the best vendors on Silk Road. He will follow through, give him some time. I would trust this guy alone with my mother.
Title: Re: Any recent Haizenberg customers with problems?
Post by: DARWiNofBS on May 07, 2013, 02:23 am
Haizenberg is easily one of the best vendors on Silk Road. He will follow through, give him some time. I would trust this guy alone with my mother.

Yeah, you probably right - maybe I'm little bit demanding.   ::) :)

I'll write when the package arrives.  ;)
Title: Re: Any recent Haizenberg customers with problems?
Post by: Geehoff on May 07, 2013, 03:13 am
I'm glad to hear that confidence. I'll update as well when I hear something or get the package.
Title: Re: Any recent Haizenberg customers with problems?
Post by: DARWiNofBS on May 07, 2013, 04:37 pm
I would like to tell you all that my package arrived today!  :) :D ;D
...including compensation for delays!  8)
And it looks like really good stuff...
Title: Re: Any recent Haizenberg customers with problems?
Post by: fakename709 on August 14, 2013, 07:49 pm
Nice to see this thread pop up just the day after I placed an order with him. :D
I can only say that in less than 24 hours my order got processed and appears to be "in transit", so I hope for the best and anyway I placed my order after reading many happy reviews. I mean.. He constantly posts on  his feedback threads, apologizes for a couple of day of not answering to PMs. If he was a bad guy he is putting a lot of effort to mask it.
My major concern about my order is that I'm a new SR customer and I don't want my stats to be spoiled by some unlucky transaction with lazy vendors. Hope this will not be the case.