Silk Road forums

Support => Customer support => Topic started by: anonypunk on April 04, 2013, 05:30 pm

Title: Vendor agrees to refund after I finalized
Post by: anonypunk on April 04, 2013, 05:30 pm
I bought a product from a vendor and finalized after receiving it but it was not what I ordered and that was clear. Others have noted in the forum that they also had orders shipped around that time that were absolute junk as well. Vendor has agreed to a refund. How do I request that? Do I need to make a request with SR support? Thanks for any help!
Title: Re: Vendor agrees to refund after I finalized
Post by: psychedelicmind on April 04, 2013, 05:43 pm
I'd say your best bet would be to work it out with the vendor over PM. There is no need to get the SR staff involved ;)
Title: Re: Vendor agrees to refund after I finalized
Post by: anonypunk on April 04, 2013, 06:07 pm
I'd say your best bet would be to work it out with the vendor over PM. There is no need to get the SR staff involved ;)

Thats what Im saying... he has agreed to a refund but he's asking me to request a refund which I cannot do since its finalized.
Title: Re: Vendor agrees to refund after I finalized
Post by: psychedelicmind on April 04, 2013, 06:23 pm
Ah sorry, I got you wrong. Just tell him that you can't request a refund in the way he is suggesting. Ask him to refund your coin by sending it to your username on SR. If he doesn't do that, say it when you are leaving feedback and leave a low score. Is he a new vendor? Maybe he doesn't fully understand the system yet...
Title: Re: Vendor agrees to refund after I finalized
Post by: anonypunk on April 04, 2013, 06:57 pm
Ah sorry, I got you wrong. Just tell him that you can't request a refund in the way he is suggesting. Ask him to refund your coin by sending it to your username on SR. If he doesn't do that, say it when you are leaving feedback and leave a low score. Is he a new vendor? Maybe he doesn't fully understand the system yet...
Thanks! I sent a message stating that so hopefully he'll return my full bitcoin amount and not what the product is now listed at. It's listed at  half of what I paid and thats more because of fake product than it is due to the increase in BTC value