Silk Road forums

Discussion => Silk Road discussion => Topic started by: come_flywithme on March 25, 2013, 03:18 pm

Title: Any long standing SR vendors who could give a fellow vendor advice?
Post by: come_flywithme on March 25, 2013, 03:18 pm
Hello all:D
My first ever problem as a vendor has arisen.A first time customer(who I trusted to send to as we are all 1st timers once!) has said his package hasn't arrived,how he wants a refund after 7 days,how he is a poor student and how his birthday will be ruined.
It was UK-UK (England to N.Ireland) and wrapped and shipped well.
I just sense fishy fish with this one.

Can anyone give me some SERIOUS advice plz as I have never been in this situation before.Of course it is all learning for me:D
After several replies and telling him before I sent it I don't do refunds for 1st time customers,he still is trying it,and I don't want my 100 feedback tarnished by something that just doesn't seem right here.

COME FLY!:D
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: Sc0t1and_Y4rdi3 on March 25, 2013, 03:51 pm
Hello all:D
My first ever problem as a vendor has arisen.A first time customer(who I trusted to send to as we are all 1st timers once!) has said his package hasn't arrived,how he wants a refund after 7 days,how he is a poor student and how his birthday will be ruined.
It was UK-UK (England to N.Ireland) and wrapped and shipped well.
I just sense fishy fish with this one.

Can anyone give me some SERIOUS advice plz as I have never been in this situation before.Of course it is all learning for me:D
After several replies and telling him before I sent it I don't do refunds for 1st time customers,he still is trying it,and I don't want my 100 feedback tarnished by something that just doesn't seem right here.

COME FLY!:D

It's fairly obvious you scammed him. Why would you even post this thread here? Are you looking for a shoulder to cry on?

The buyer will take the order to the resolution centre, the mods will split the loss 50:50 given you are a new vendor with the fuck all reputation. I'm not a religious man but tonight I'm going to praying to allah, jesus and buddha that the moderators see fit to give  a 100% refund to the buyer. In fact the buyer should request nothing less than 100% and anything less than this should be accompanied by a 1/5 rating.
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: wretched on March 25, 2013, 04:22 pm
my advice is:

Use tracking!
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: come_flywithme on March 25, 2013, 07:17 pm
Hello all:D
My first ever problem as a vendor has arisen.A first time customer(who I trusted to send to as we are all 1st timers once!) has said his package hasn't arrived,how he wants a refund after 7 days,how he is a poor student and how his birthday will be ruined.
It was UK-UK (England to N.Ireland) and wrapped and shipped well.
I just sense fishy fish with this one.

Can anyone give me some SERIOUS advice plz as I have never been in this situation before.Of course it is all learning for me:D
After several replies and telling him before I sent it I don't do refunds for 1st time customers,he still is trying it,and I don't want my 100 feedback tarnished by something that just doesn't seem right here.

COME FLY!:D

It's fairly obvious you scammed him. Why would you even post this thread here? Are you looking for a shoulder to cry on?

The buyer will take the order to the resolution centre, the mods will split the loss 50:50 given you are a new vendor with the fuck all reputation. I'm not a religious man but tonight I'm going to praying to allah, jesus and buddha that the moderators see fit to give  a 100% refund to the buyer. In fact the buyer should request nothing less than 100% and anything less than this should be accompanied by a 1/5 rating.

Dude was you molested as a child or something!?!
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: ronswanson77 on March 25, 2013, 07:49 pm
my advice is:

Use tracking!

This!  I'm not a vendor here but from what I can tell it seems the Admins really like to see tracking from the vendor to backup their side of things.  It's also good for your reference so you can tell if your buyer is lying.  Keeps everyone honest.
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: come_flywithme on March 25, 2013, 07:51 pm
my advice is:

Use tracking!

If only I thought of that lol!!
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: MrAnonymous on March 25, 2013, 10:10 pm
tracking imo.

if you aren't going to use it be more selective with your buyers.

he's probably going to get 50% from the resolution center.

If he has proof saying that he will not refund before the order was placed/sent, the buyer will probably get nothing.
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: UK Stealth on March 25, 2013, 10:17 pm
Escrow all the way use tracking with a signature required and take photos if necessary.  just my two cents.
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: wretched on March 25, 2013, 10:30 pm
tracking imo.

if you aren't going to use it be more selective with your buyers.

he's probably going to get 50% from the resolution center.

If he has proof saying that he will not refund before the order was placed/sent, the buyer will probably get nothing.

yeah, I see that point, but he is also a new vendor right? and there is no timestamp on profile edits (that I am aware of) so a vendor COULD have a normal listing, and later change it to read a no refund policy, but still no refund policies should be reserved to vendors who have proven their worth, and not used instead of tracking. In my opinion, no vendor should have a no refund policy unless the orders are tracked. Tracking says delivered = no refund, tracking says undeliverable...come to a civil agreement.
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: Pharmington Rex on March 25, 2013, 11:37 pm
Oldest buyer scam trick in the SR book. No DCN? Claim item not received. A DCN is small price to pay for insurance against level 1 buyer scams.

Level 2 buyer scam; (Considering you have a DCN, Level 1 is thwarted). So a Level 2 buyer scam is claiming poor quality product. It only works when there is little to no other feedback about said product. They take advantage of this fact knowing that under these circumstances, they can get up to 50% or more of their funds back and as a weapon of inducement, attempt to hold your rating hostage via feedback threat of 1/5 unless you give in. These unscrupulous sort are more numerous than you can imagine. You can give into their demands or you can call their bluff by stating that the matter must go through SR resolutions. Here is where they usually stop because they want to avoid a ding to their stats - refund rate specifically. But they will leave a 1/5 out of spite for you having called their bluff.

This is a black market. Moreover, an anonymous black market. Neither buyer nor seller can protect themselves from unsavory sorts who hide behind the anonymity which TOR affords them. There are no laws, no institutions of enforceable redress, only the trust in human decency to do the right thing far more often than the wrong thing.   

Take your hit as a lesson learned. Experience is a cruel teacher, for she gives the test first, the lesson afterwards.   

Cheers,

♔ Sir Pillsalot



●ஜ۩۞۩ஜ▬▬▬▬ஜ۩۞۩ஜ▬▬▬ஜ۩۞۩ஜ●

The Gentleman Lords of Pharmaceuticals.
Serving US Patrons from within the US.

●ஜ۩۞۩ஜ▬▬▬▬ஜ۩۞۩ஜ▬▬▬ஜ۩۞۩ஜ●
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: danknugsdun on March 25, 2013, 11:45 pm
Don't use tracking. In the UK you are required to send by a special service with Royal Mail to get tracking which means you will be on CCTV with the package(s) in hand.

I always go into the post office to get proof of postage for REGULAR mail. i.e. I attach stamps to the mail and hand it straight to the desk assistant. They print off the receipts for the mail and off I go.

Also, England to Northern Ireland is theoretically UK>UK so you have nothing to worry about. It doesn't pass through any customs barrier. The buyer is definately trying to pull the wool over your eyes.

Dank
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: Sc0t1and_Y4rdi3 on March 26, 2013, 01:36 am
Funny how he makes no mention of the buyers stats. All suggestions above about what the buyer could be doing would be evident in his buyer stats, if he is is trying it with comeplaywithme then he would be trying it with other vendors as well because I've seen complaywithme.  His weed looks fucking shit and the  fucking pussy even reduced prices because of pressure from forum members and also because he was struggling to sell.

haha fucking chav,, I had a read on this broke jobless bum the moment I read his product list
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: Christy Nugs on March 26, 2013, 02:22 am
why do u have a -135 ?
Scotland Yard
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: SuperTrips on March 26, 2013, 03:03 am
Hello all:D
My first ever problem as a vendor has arisen.A first time customer(who I trusted to send to as we are all 1st timers once!) has said his package hasn't arrived,how he wants a refund after 7 days,how he is a poor student and how his birthday will be ruined.
It was UK-UK (England to N.Ireland) and wrapped and shipped well.
I just sense fishy fish with this one.

Can anyone give me some SERIOUS advice plz as I have never been in this situation before.Of course it is all learning for me:D
After several replies and telling him before I sent it I don't do refunds for 1st time customers,he still is trying it,and I don't want my 100 feedback tarnished by something that just doesn't seem right here.

COME FLY!:D

From a kind of experienced vendor... This is going to happen a lot. When I first started back over a year ago, "scammers" were imo virtually non-existant, but they kept increasing as the buyer base increased too. It's sad, and it's your choice how to deal with it.

I always had a 100% refund option up til '13 february, because I almost never had to refund or reship anybody!

Tracking is indeed a viable option, but in cases like mine with dozens of packages a day, it's impossible to go into a post office with heaps of packages and get tracking on everything. On top of that, many countries won't even do tracking, meaning I get a shitload of scamming russians.

What (smart) scammers will also do at times, is create a bunch of accounts, buy bogus listings for a couple bucks to create a "history" of sorts, and then still scam around with different accounts and have it sent to the same address all around. Too bad Silkroad doesn't like you saving addresses whatsoever.
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: dellboy on March 26, 2013, 03:28 pm
After several replies and telling him before I sent it I don't do refunds for 1st time customers,he still is trying it,and I don't want my 100 feedback tarnished by something that just doesn't seem right here.

You're holding yourself hostage to a notion that new buyers expect 100%. So it's up to you to decide if you're willing to refund/reship on this or if you're going to draw a line.

Personally, I think if he was told "no refunds for 1st time buyers" upfront than stick to what you said. That's just being honest to your word.

Honest new buyers of your product? I'm a new but honest buyer that has had no delivery on my last order after 10 days. I'm not even bothering to contact my vendor. I'm just leaving feedback at 5/5 (maybe it was just a postal/system fuck-up), cutting my loss, and checking out new vendors.

If there's an early problem you typically just don't see honest buyers again. Just like in RL business, we're mainly focused on getting our supply lines built up to a point where there's enough good history that's worth problem resolution messaging.

Your customer doesn't sound like he's on that track.

Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: come_flywithme on March 26, 2013, 05:29 pm
Funny how he makes no mention of the buyers stats. All suggestions above about what the buyer could be doing would be evident in his buyer stats, if he is is trying it with comeplaywithme then he would be trying it with other vendors as well because I've seen complaywithme.  His weed looks fucking shit and the  fucking pussy even reduced prices because of pressure from forum members and also because he was struggling to sell.

haha fucking chav,, I had a read on this broke jobless bum the moment I read his product list

that confirms it.
most definately molested.
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: come_flywithme on March 26, 2013, 05:32 pm
Hello all:DThanks to you who gave me a serious reply lol!
The item arrived today,so he leaves non perfect feedback when he's the one who requested the product whilst the top half of the UK is buried in snow.
The more I learn about SR the more I just want to leave.I now have tarnished feedback because of a 1st time fucking buyer.I worked hard for that 100.:(
Title: Re: Any long standing SR vendors who could give a fellow vendor advice?
Post by: Duckman on March 26, 2013, 05:49 pm
Message the buyer.

Tell him that you upheld your part of the deal and that his negative feedback is unfair and will hurt your business.

Tell him that  you will not sell to anyone who leaves less than perfect feedback. So he either changes the feedback or you blacklist him.

There isn't much else you can do. 

TBH the best thing would have been to send him another free package, right now the feedback is worth more to you than the package.