Silk Road forums

Support => Feature requests => Topic started by: reich on April 06, 2013, 07:40 pm

Title: Resolution Centre notifications
Post by: reich on April 06, 2013, 07:40 pm
Please dear god can us vendors get a notification for the resolution centre when a buyer has posted a new message on their order that is in resolution.

Something simple like "(NEW)" next to the number of messages that have been sent in total. I can't see that this would be hard to implement as it's exactly the same as the unread messages feature used in our inboxes.

This would be a life saver as we are getting sick of buyers thinking we are ignoring them because they write a message on the resolution centre and we don't notice it because its one of many resolutions and there's very little notice that there's a new message except for a number changing which is a pain to remember when you have double digits of orders in resolution.

Which mod do I have to nag to get this done? :p
Title: Re: Resolution Centre notifications
Post by: Cimicon-Rep on April 14, 2013, 04:17 pm
Great idea. An automated message sent to the vendor that let's us know when a buyer has added a new entry to the resolution case. And also an automated message sent to the buyer when a vendor adds a new entry.
Title: Re: Resolution Centre notifications
Post by: reich on April 15, 2013, 10:18 am
We were thinking a bit less than that actually, although it would be an acceptable compromise. We mainly don't want a system like that because we're sure other vendors like us find opening your messages to see "RESOLUTION COMING CLOSE TO ENDING" about 6-7 times is annoying even if it isn't that time consuming.

We'd rather just see a less intrusive message in the same way when you get a new message in your inbox you just have (1) next to the messages icon. In this way on your orders page where you have the resolution centre they could just put a * icon next to resolutions which have new replies or time extension/refund offers.