Silk Road forums
Discussion => Shipping => Topic started by: ballervision on January 15, 2013, 06:18 pm
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Hello,
Today I had my first experience with someone using a fake name and a suspicious mailbox to accept packages. The mail obviously did not get there and now 12 pills are floating in limbo.
This is unacceptable ordering behavior and I don't think I'm the only one here who thinks that. From what I understand, most vendors feel like its a waste of time and money.
This behavior does not warrant a refund of any kind, nor can I afford to, but I don't know how to not give a refund! Every other time I have clicked "never sent" or "never arrived," it automatically credits them back.
How do I do this?
Thanks everyone.
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Not 100% sure, but I think you'll have to wait until the customer brings the order to the resolution centre. In the meantime, you should contact vendor support and let them know the scenario. ;)
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I had a package this week that wasnt delivered because of a fake name and address. The DCN said, "undeliverable as addressed" and then another scan a minute later that said "vacant". As a vendor this is very frusterating, and im sure its frusterating for the buyer who never recives a package they paid for too.
Buyers please make sure you are using a good address and a name associated with that address. Send yourself test packages if you are using a fake name or trying to ship to a vancant house, make sure you will be able to accept the package.
OP unfortunatly you have to wait for it to Autofinalize or for the buyer to take the claim to resolution.
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Hello,
Today I had my first experience with someone using a fake name and a suspicious mailbox to accept packages. The mail obviously did not get there and now 12 pills are floating in limbo.
This is unacceptable ordering behavior and I don't think I'm the only one here who thinks that. From what I understand, most vendors feel like its a waste of time and money.
This behavior does not warrant a refund of any kind, nor can I afford to, but I don't know how to not give a refund! Every other time I have clicked "never sent" or "never arrived," it automatically credits them back.
How do I do this?
Thanks everyone.
You'll probably have to pay for this one - at least it'll teach you something, though.
If you have any kind of suspicion, don't do business with that person.
Unless you have proof you sent it, if not then you are liable as the vendor.
Welcome to getting ripped off over the Internet, we've all been there. :)
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Such is life, split it 50/50
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Don't click anything! Let the idiot that fucked up take it to resolution, then once it's in resolution let SR know that you sent in good faith that they were using a good address with their name, & obviously they chose not to & you will not accept giving any refunds . . . you want your money. Their bad info is on them, there is nothing you can do when they fuck up address info. . . end of discussion!
List it on your page, bogus name = bogus refund if in is not delivered!
NCK
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^^^Right here, what NCK said. Also, take a look at the situations covered in the TOS of some of the senior vendors (on their SR vendor page). Make sure you have a clear and easy to understand TOS on your page to cover things like this. That is a mandatory CYA move. A lot of this shit you just learn from experience, take the hit, learn the lesson and move on.