Silk Road forums
Discussion => Silk Road discussion => Topic started by: isthereanyneed on February 26, 2013, 10:37 am
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I think this is the most important part of being a successful vendor, its a good idea to have a good product and stealth too of course but all the rest revolves around communication in my opinion.
If I am on the look for a new product naturally I want to know a bit about the product first, shipping success if O/S, maybe ask if there are any deals at higher quantities (Oz's), a little info about the product that sort of thing and a lot of vendors miss their chance of getting my business by not replying or when they do its some sorry excuse for an answer like ''Yes no problem''
What happens when they don't reply or take a few days? Well we go else where and we forget about the vendor that took forever to reply or never replied at all and we spend all our btc that are burning a massive hole in our wallets else where........,and this is how you loose customers!
Even with vendors that I have used before if they take a few days replying or don't reply then they potentially loose the sale, if it were me I would log into to sr twice a day and reply to every ones message no matter how big or small, just seems lazy and silly as you could be earning a lot more if some of you vendors had some one manning the phones!
Communication is key.......:)
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we struggle with this. i know feeling informed is one of the top kinds of security for overseas customers. we try to always inform when we need info or when items are shipped out. it is not always easy. sometimes you get busy and somehow one slips between the cracks.
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I think this is the most important part of being a successful vendor, its a good idea to have a good product and stealth too of course but all the rest revolves around communication in my opinion.
If I am on the look for a new product naturally I want to know a bit about the product first, shipping success if O/S, maybe ask if there are any deals at higher quantities (Oz's), a little info about the product that sort of thing and a lot of vendors miss their chance of getting my business by not replying or when they do its some sorry excuse for an answer like ''Yes no problem''
What happens when they don't reply or take a few days? Well we go else where and we forget about the vendor that took forever to reply or never replied at all and we spend all our btc that are burning a massive hole in our wallets else where........,and this is how you loose customers!
Even with vendors that I have used before if they take a few days replying or don't reply then they potentially loose the sale, if it were me I would log into to sr twice a day and reply to every ones message no matter how big or small, just seems lazy and silly as you could be earning a lot more if some of you vendors had some one manning the phones!
Communication is key.......:)
I used to have a job in Customer Service and now I'm a vendor and I'd say I answer about 90% of my SR messages. I the other 10%? You wouldn't believe some of the crazy shit people send me when they are on drugs, and then there are the people that think I'm their new best friend because I answered their question and drag on a conversation for over a week and about 20 messages. After a year it starts to get old and I start to dread even logging on some days but I need the money since I can't get a job because the economy is the shits. But all in all, it has been an adventure and I can brag to my grand kids someday when drugs are legal that I was part of the revolution way back when adults weren't aloud to make their own decisions on what they did and did not do.
VIVA REVOLUTION!
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lol I can imagine people off their nut on molly pestering you for a chewing gum to be sent out express delivery :)
No my questions are always relevant and they are always leading up to the sale but if you ignore them you dont get the sale, prime example a hash vendor did not reply and he lost out on a $200 sale. Ive went else where, all I wanted to know was if the hash bubbles and what is the most you can send at once.
Other times its questions about basic things but things you need to know especially with O/S.
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Communication is very important in my opinion. As a new vendor, I answer all questions and mails fairly promptly and hopefully, concisely as well :) I can imagine for some of the bigger vendors, it would be fairly time consuming to reply to all the messages they get. Whereas, small fries like me, appreciate a sale more, so try harder to make that sale. That is the same for most businesses I reckon?
Some of the questions I get asked are ridiculous, not to mention some of the requests! I'm very happy to be here though :)
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Communication is very important in my opinion. As a new vendor, I answer all questions and mails fairly promptly and hopefully, concisely as well :) I can imagine for some of the bigger vendors, it would be fairly time consuming to reply to all the messages they get. Whereas, small fries like me, appreciate a sale more, so try harder to make that sale. That is the same for most businesses I reckon?
Some of the questions I get asked are ridiculous, not to mention some of the requests! I'm very happy to be here though :)
I'm not so sure about the whole big vendor vs small vendor thing in regards to comms, I deal a lot of big vendors who are very quick with theirs messages they always reply at more or less exactly the same time so you know if you put a question in at a certain time it will be answered at a certain time and if its not then you can guarantee it will be answered very soon usually with an apology for being late.
Then you get small vendors who just dont reply and when they do they dont quite know what day it is....one vendor in particular I will name him because he is a selective scammer imo used to send out a template message to most of my questions a proper copy and paste job at its worst he was called 'livefromsweden' not sure if hes still trading but that was the worst example of poor comms so far.
I think as long as you make some sort of an effort to answer the question even if you just admit that you do not know the answer this is good enough then you can form some sort of relationship with the vendor, whether its in rl or sr every person has their own unique relationship with their dealer.
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It depends what the buyers approach is like. Some wont even speak or answer.
I am happy to converse with any buyers having questions or suggestions.
Come & Check Us Out...
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totally agreed mate!! I am a vendor here and I have always been praised for good communication. I will definitely say that it does increase your business.