Silk Road forums

Market => Rumor mill => Topic started by: HeatFireFlame on February 03, 2013, 06:30 pm

Title: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: HeatFireFlame on February 03, 2013, 06:30 pm
When you place an order, Do Seller's sometimes not confirm this with you?
Are there some sellers who will just ship you your order without emailing you or whatever.
Im sure this is possible and highly likely, I just made my first purchases and haven't received any mails or anything in the last few hours,
Sellers i ordered from all came highly recommended so i have no doubts about the orders arriving, Just nervous probably.
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: acider on February 03, 2013, 06:35 pm
Some sellers do, some don't.
Nothing to worry about. It's nice though when the vendor confirms the order and gives an ETA.
If he marked in transit everything's fine.
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: HeatFireFlame on February 03, 2013, 06:40 pm
Some sellers do, some don't.
Nothing to worry about. It's nice though when the vendor confirms the order and gives an ETA.
If he marked in transit everything's fine.

No not marked in transit, but the message i sent after my order was placed are marked as read. order was made today though, Do sellers usually mark in transit to confirm or something?
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: acider on February 03, 2013, 06:51 pm
They mark in transit when they have sent the product, it means it's on its way.
If you asked him something and hasn't replied yet, just wait. But if you have questions it's best to ask them before you order.
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: HeatFireFlame on February 03, 2013, 06:53 pm
I know what in transit means, But iv'e seen threads with people saying that their vendors are marking in transit early and stuff.
No probs thanks
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: PlutoPete on February 03, 2013, 07:51 pm
It's almost impossible for a busy vendor to message every buyer, with the slowness of TOR it just takes too long. Also remember that that the top vendors can get in excess of 150 messages per day, all expecting an answer immediately :)
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: NorthWestDirect on February 03, 2013, 07:57 pm
We are a VERY BUSY vendor and it doesn't take much if a message is already opened and read to at least say something back, we always do.

However, if we don't get a message from you confirmation is when your order shows "in transit"... that means it's on it's way and be patient.

If there is a question on your end ask, you should get a reply.

I think it is disrespectful to read and not reply unless your question is ridiculous lol.

Cheers, be safe, and good luck out there!!!

NorthWestDirect
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: nitpi950 on February 03, 2013, 08:00 pm
I've never had a vendor message me after placing an order unless I messaged him or her first, which I rarely do. "In transit" means something very specific and I take that as enough communication. The only time I expect a message from a vendor is when an order is canceled.
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: HeatFireFlame on February 03, 2013, 08:12 pm
We are a VERY BUSY vendor and it doesn't take much if a message is already opened and read to at least say something back, we always do.

However, if we don't get a message from you confirmation is when your order shows "in transit"... that means it's on it's way and be patient.

If there is a question on your end ask, you should get a reply.

I think it is disrespectful to read and not reply unless your question is ridiculous lol.

Cheers, be safe, and good luck out there!!!

NorthWestDirect

hey NWD, Thanks for the input, You are the type of vendor that in my opinion is first rate.
I did ask him a question the message was read and even now i have no reply, I do understand the fact though that they must receive a lot of mail, but as NWD pointed out if it was read and opened surely they could have put a first time buyers mind at ease he did know i was a first time buyer as i told him and even apologized for sending him 2 messages because i didn't know if he had my PGP key to decrypt them.

Il wait until tomorrow i suppose, The domestic items should be shipped by then at the latest. If no comms by then, What should i do?
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: NorthWestDirect on February 03, 2013, 08:17 pm
Hey bro IMHO Weekends are a little different.... We have lives too.

It's SUPERBOWL chill... lol  ;)

Kick back, take a benzo if you have to (a chill pill) lol, and watch the game or something.

Wait until tomorrow, you shouldn't worry.

NWD
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: jesusofrave on February 03, 2013, 08:26 pm
Hey there...

We are in the camp of vendors who just process orders and ship them out. If a customer sends a message to us (with or without an order) then we reply to the message.

The following is from our vendor profile... it might highlight the added work that would be entailed with messaging each customer who orders:

------------------------------------------------------------------------------------------------------------------------------------------
13.
Custom Orders | We do not do them

We get roughly 5 - 20 requests for custom orders a day.

A new listing takes between 4 - 6 mins to make.

(That's a potential of 30 mins - 180 mins of extra work a day)

To put this into perspective we get:
Between 50 - 100 messages a day (we respond to each and every one, except abusive ones and trolls)

Each message takes between 30secs and 2 mins to answer + 30-50 secs for darknet lag.

That is roughly between 100 mins - 200 mins of work a day.

>between 25 - 50 orders a day
...and everything else that comes with the territory.

Processing an order takes between 30secs and 2 mins to answer + 30-50 secs for darknet lag.

That is roughly between 100 mins - 200 mins of work a day.

> Packing takes roughly 5 mins per parcel....

You get the picture.

If it IS NOT LISTED then that is because it is not available (sold out) and we do not have it in stock. If it is listed we have it in stock (and you are free to order it)

:)
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: napalm on February 03, 2013, 08:52 pm
I don't mind not receiving a message however vendors please don't mark it in transit when it's not. I don't want to hover around my mailbox any more than I have to.
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: FrankTheTank1 on February 03, 2013, 09:02 pm
I don't mind not receiving a message however vendors please don't mark it in transit when it's not. I don't want to hover around my mailbox any more than I have to.

if the forum had a like button...
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: HeatFireFlame on February 04, 2013, 12:03 pm
JesusOfRave You are a genuinely good seller, I sent you an email a few days ago regarding prices etc and we had quite a few emails sent back and forward with no complications.
You weren't trying to hurry me up to buy, or accusing me of wasting time because i was asking about pricing and not buying everything, You were helpful provided links when i needed them and have a massive selection of products! I really appreciate sellers that take these steps to help people out.It helps build a community.

JOR  5/5 hands down.

There are some vendors who do mark it in transit when it isn't.Pain in the ass. but they shouldn't do it.
Title: Re: Should A Seller Respond When An Order Is Placed - Confirmation
Post by: jesusofrave on February 04, 2013, 08:54 pm
JesusOfRave You are a genuinely good seller, I sent you an email a few days ago regarding prices etc and we had quite a few emails sent back and forward with no complications.
You weren't trying to hurry me up to buy, or accusing me of wasting time because i was asking about pricing and not buying everything, You were helpful provided links when i needed them and have a massive selection of products! I really appreciate sellers that take these steps to help people out.It helps build a community.

JOR  5/5 hands down.

There are some vendors who do mark it in transit when it isn't.Pain in the ass. but they shouldn't do it.

Hey thanks for the kind words.

We disliked the way we have been treated in times gone by when those people in our current position exerted their power in the form of making you wait around or belittling you. No need.

On the transit thing - yes, agreed. Last week we had a some hiccups inadvertently making a weeks worth of some customers wait - but we tried to give <<<SERVICE UPDATES>>> on the front of our vendor profile as well as in our review thread.

Waiting sucks at the best of times - waiting for narcotics in the mail adds a degree of stress - we vendors would do well to remember that :)