Silk Road forums
Discussion => Newbie discussion => Topic started by: MrRoxy on March 14, 2013, 10:16 pm
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Thankfully I have yet to have an issue in 15 - 20 or so odd buys. Though how does the refund system actually work? If a package is sent with a tracking number and marked as delivered but you never received it (maybe delivered elseware?) are you completely screwed out of a refund? How about items with no tracking number, it seems to be a 'your word against his' issue, in which, how is the matter resolved then?
Thanks!
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This is a good question that I hope someone will answer. While one never hopes for there to be a problem its all ways nice to know how it will be handled if there is one.
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If you look at sellers policies it usually says 50% refund if you have good buying stats. If you can't come to a resolution with the seller you have to talk to the SR staff I think let them decide what to do as they still have control of your coins. I don't have first hand experience of this however.
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it's done on a case by case basis. you and the vendor will try and reach an amicable decision through resolution but if you can't then sr support step in and make a decision for you.