Silk Road forums
Discussion => Silk Road discussion => Topic started by: DobolinaFunk on March 20, 2013, 09:32 pm
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I need some assistance from my fellow roadsters! This is the first refund I've encountered.
I am now on my 25th day awaiting a package that was sent from the same continent.
I have ordered previously from let's call him vendor "A" and received within 10 days, and many
of his other customers receive within the same time frame. I have a 100% delivery rate with about 15 total transactions.
Now here's the catch; I ordered a larger quantity from a different vendor two weeks
AFTER I ordered from vendor "A", and received this item within a week.
Obviously my address isn't flagged or I wouldn't have received this item, correct?
I extended the resolution 10 days, and am now approaching the 9th day.
The vendor is offering a 50% refund, which I'm not very happy with..
How the hell do I know this package was even sent? Does anyone have any advice?
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Just tell us who the vendor is, this way if they are scamming we'll know. It's possible they sent it, ask if they can provide a dcn for the order. Most vendors offer only 50% as it is considered a "shared risk" so you shouldn't worry too much about that. You could try asking for more if you want. FYI If you are able to both come to a resolution your refund rate should stay at 0. If you provide more info i'm sure we could better inform you what to do.
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The issue was resolved.. the vendor definitely isn't a scammer so I don't want to pin that on them. Thanks for your offered assistance though! I would +1 you if I could :)