Silk Road forums
Discussion => Newbie discussion => Topic started by: RevolutionaryRoad on April 23, 2013, 03:32 am
-
Hello,
I am a new seller who has completed several domestic sales successfully.
I have received a couple of International orders and I'm wondering what the official guidelines on the resolution process are (if any)?
What happens if I send the goods are they do not make it past the receivers customs?
1. If I can prove that the parcel has been sent with tracking, is this useful?
2. Would the buyer automatically be entitled to a 100% refund through the escrow system if nothing turns up?
3. If I message the buyer to explain my refund terms (50%), and put it on my 'About' page, is this fair and am I protected?
Thanks for any help. I checked the Seller Guide and didn't find much about these guidelines. Obviously it's in my interest to have my parcels get through so I secure loyal customers, just I need to know how much I am risking if I go ahead and process the orders.